Custom email message for ticket close

City-of-Bloomington / uReport

Issue tracking and constituent relationship management system with an Open311 (GeoReport v2) endpoint designed for local governments

https://bloomington.in.gov/crm

GNU Affero General Public License v3.0

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Custom email message for ticket close #390

Closed inghamn closed 3 years ago

inghamn commented 3 years ago

We would like to give citizens a link to a satisfaction survey when their tickets are closed. This would require uReport to support declaring a custom message for paricular ticket events, such as closing.

We would probably want to look into only sending the custom message to the reportedByPerson. Currently the same message is sent to all people involved in the ticket (staff included).