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CityOfBoston / 311

New web portal for BOS:311
https://311.digital-staging.boston.gov/
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Location: Issue when submitting as park and it coming up as alternate address #937

Closed reillyzlab closed 5 years ago

reillyzlab commented 6 years ago

When a user can select a park as the park name (Boston Common) and submits a case with that park the case submission is processed, but on the 'case details' page the park name disappears and an alternative address appears.

The park name should remain on the case details page and not be replaced by an alternative address.

Example: https://311-uat.digital-staging.boston.gov/reports/200983656

fionawhim commented 5 years ago

This may be "working as intended."

In park cases, we’re sending lat/lng when creating the case. It’s up to the Salesforce side to interpret that how it will.

reillyzlab commented 5 years ago

The case details should be displaying the park name. CRM/GIS folks are looking into the cause/resolution.

fionawhim commented 5 years ago

OK. For these cases we're just sending lat/lng for creation.

LMK if they say it would be better for us to send the name of the park instead (though that would then lose the lat/lng within the park, e.g. if the person clicked near the frog pond specifically).

fionawhim commented 5 years ago

Blocked on CRM / GIS looking into it.