vanessacalderon
commented
6 years ago @edasilva85 Not sure what I can do. You or Incapsulate are pointing to the wrong queues. You should be looking at the Service Activity Reallocation not Service Request Reallocation. They have been configured this way for a long time.
@vanessacalderon When we try to reallocated case to BTDT Traffic Signal Engineering, we get an error message from Incapsulate (Bad response code 400... - see the details below)
SR type: Traffic Signal is Broken Outcomes:
Here is the entire message that we get. BTD Traffic Signal Engineering queue is not listed. Can you have Incapsulate looked at it please?
[{:message=>"queue is invalid; must be one of \"PWD Work Hours-Loud Noise Supervisor\", \"PWD Work Hours-Loud Noise Complaints\", \"PWD Utility Casting Repair\", \"PWD Street Light Outages - Utility Repai\", \"PWD Street Light Maintenance\", \"PWD Street Light Ground Maintenance\", \"PWD Street Light Gas\", \"PWD Street Light Engineering\", \"PWD Street Light Contractor\", \"PWD Street Light Construction\", \"PWD Street Light Antenna Pole\", \"PWD Street Cleaning\", \"PWD Sticker Request\", \"PWD Space Saver Removal\", \"PWD Snow Removal\", \"PWD Snow Plowing (Emergency Responder)\", \"PWD Snow Plowing\", \"PWD Sidewalk Repair\", \"PWD Schedule a Bulk Item Pickup\", \"PWD Roadway Repair Reconstruction\", \"PWD Roadway Repair Ponding\", \"PWD Roadway Repair Patch Paving\", \"PWD Roadway Repair CRP Resurfacing\", \"PWD Roadway Repair ARP Resurfacing\", \"PWD Roadway Repair\", \"PWD Recycling Sent to Contractor\", \"PWD Recycling Cart Return\", \"PWD Recycling Cart Inquiry\", \"PWD Recycling BigBuildings\", \"PWD Recycling\", \"PWD Pothole Repair\", \"PWD Pick Up Dead Animals\", \"PWD News Boxes\", \"PWD Missd Trash-Recycle-Yard Waste-Bulk\", \"PWD Litter Basket Maintenance\", \"PWD Litter Basket Installation\", \"PWD IPL Damaged Cart Replacement\", \"PWD Highway Construction Supervisor\", \"PWD Highway Construction General\", \"PWD Highway Construction\", \"PWD Graffiti\", \"PWD Engineering PIC\", \"PWD Engineering Design\", \"PWD Empty Litter Basket\", \"PWD Employee/Policy Comments\", \"PWD District 1C: Downtown\", \"PWD District 1B: North End\", \"PWD District 1A: Charlestown\", \"PWD District 10B: Roxbury\", \"PWD District 10A: Roxbury\", \"PWD District 09: East Boston\", \"PWD District 08: Hyde Park\", \"PWD District 07: South Dorchester\", \"PWD District 06: W Roxbury-Roslindale\", \"PWD District 05: South Boston\", \"PWD District 04: Allston/Brighton\", \"PWD District 03: North Dorchester\", \"PWD District 02: Jamaica Plain\", \"PWD Contractor Complaints Supervisor\", \"PWD Contractor Complaints\", \"PWD Code Enforcement Supervisor\", \"PWD Code Enforcement\", \"PWD Bridge Maintenance\", \"PWD Administration\", \"PROP Graffiti Removal\", \"PARK Welding\", \"PARK Tree Maintenance Request\", \"PARK Tree in Park\", \"PARK Tree Emergencies\", \"PARK Plumbing\", \"PARK Painting\", \"PARK New Tree Requests\", \"PARK Maintenance Trades\", \"PARK Maintenance Region 5\", \"PARK Maintenance Region 4\", \"PARK Maintenance Region 3\", \"PARK Maintenance Region 2\", \"PARK Maintenance Region 1\", \"PARK Maintenance Lighting Electrical\", \"PARK Maintenance Horticulture\", \"PARK Maintenance Ground Maintenance\", \"PARK Long Term Capital Improvement\", \"PARK Improvement Requests\", \"PARK Graffiti\", \"PARK Employee/Policy Comments\", \"PARK Cemetery Maintenance Request\", \"PARK Carpentry\", \"PARK Administration\", \"ONS WestRoxbury\", \"ONS SouthEnd BayVillage\", \"ONS SouthDorchester\", \"ONS SouthBoston\", \"ONS Roxbury\", \"ONS Roslindale\", \"ONS NorthEnd WaterFront WestEnd\", \"ONS MidDorchester\", \"ONS Mattapan\", \"ONS JamaicaPlain\", \"ONS HydePark\", \"ONS General\", \"ONS EastBoston\", \"ONS Chinatown\", \"ONS Charlestown\", \"ONS BackBay Fenway MissionHill\", \"ONS Allston Brighton\", \"ISD Plumbing/Gas Wards 12-22\", \"ISD Plumbing/Gas Wards 1-11\", \"ISD Electrical Wards 12-22\", \"ISD Electrical Wards 1-11\", \"ISD_Housing\", \"ISD Housing Inspection\", \"ISD Building Wards 12-22\", \"ISD Building Wards 1-11\", \"ISD Administrative\", \"Graffiti Triage\", \"eric test\", \"DND General\", \"DISB HP Sign\", \"DISB General Request\", \"BWSC All Cases\", \"BTDT Transporation Improvement Request\", \"BTDT Traffic Signal Long Term\", \"BTDT Traffic Signal Inspection\", \"BTDT Traffic Signal Graffiti\", \"BTDT Sign Shop Sign Installation\", \"BTDT Sign Shop Clerical\", \"BTDT Permits & Special Events\", \"BTDT Pavement Marking WOs from Engineeri\", \"BTDT Pavement Marking ReInspect\", \"BTDT Pavement Marking Maintenance\", \"BTDT Parking Parking Lot Complaints\", \"BTDT Parking Lot Valet Parking Problems\", \"BTDT Parking Enforcement\", \"BTDT OPC Investigate Public Inquiry\", \"BTDT New Sign or Pavement Marking\", \"BTDT Employee/Policy Comments\", \"BTDT District 06\", \"BTDT District 05\", \"BTDT District 04\", \"BTDT District 03\", \"BTDT District 02\", \"BTDT District 01\", \"BTDT Broken Meter Complaints\", \"BTDT BostonBikes\", \"BTDT Bicycle Pickup\", \"BTDT Administration\", \"BTDT Abandoned Vehicle Inspection\", \"BTDT Abandoned Vehicle\", \"BPS Transportation Administration\", \"BPS Administrative\", \"BPD Districts\", \"BPD Administrative\", \"BOS311 USPS Issues\", \"BOS311 Self Service Requests\", \"BOS311 Reallocation From Dept\", \"BOS311 Needle Removal Request\", \"BOS311 MBTA\", \"BOS311 Mayors Policy Office\", \"BOS311 Massport\", \"BOS311 Mass DOT\", \"BOS311 Mass DCR\", \"BOS311 Low Hanging Wire\", \"BOS311 JC Decaux\", \"BOS311 Inquiry\", \"BOS311 Homeless Issue\", \"BOS311 Heat Fuel Assistance\", \"BOS311 Generic Service Requests\", \"BOS311 Generic Mobile Requests\", \"BOS311 Gas Odor Leak\", \"BOS311 Eversource\", \"BOS311 Emergency Notifications\", \"BOS311 Comments-Complaints-Compliments\", \"BOS311 BPHC\", \"BOS311 Alert Boston\", \"BHA General\", \"ANML Animal Lost and Found\", \"ANML Animal General\"\", :code=>4}]
...more simplified list: ANML Animal General ANML Animal Lost and Found BHA General BOS311 Alert Boston BOS311 BPHC BOS311 Comments-Complaints-Compliments BOS311 Emergency Notifications BOS311 Eversource BOS311 Gas Odor Leak BOS311 Generic Mobile Requests BOS311 Generic Service Requests BOS311 Heat Fuel Assistance BOS311 Homeless Issue BOS311 Inquiry BOS311 JC Decaux BOS311 Low Hanging Wire BOS311 Mass DCR BOS311 Mass DOT BOS311 Massport BOS311 Mayors Policy Office BOS311 MBTA BOS311 Needle Removal Request BOS311 Reallocation From Dept BOS311 Self Service Requests BOS311 USPS Issues BPD Administrative BPD Districts BPS Administrative BPS Transportation Administration BTDT Abandoned Vehicle BTDT Abandoned Vehicle Inspection BTDT Administration BTDT Bicycle Pickup BTDT BostonBikes BTDT Broken Meter Complaints BTDT District 01 BTDT District 02 BTDT District 03 BTDT District 04 BTDT District 05 BTDT District 06 BTDT Employee/Policy Comments BTDT New Sign or Pavement Marking BTDT OPC Investigate Public Inquiry BTDT Parking Enforcement BTDT Parking Lot Valet Parking Problems BTDT Parking Parking Lot Complaints BTDT Pavement Marking Maintenance BTDT Pavement Marking ReInspect BTDT Pavement Marking WOs from Engineeri BTDT Permits & Special Events BTDT Sign Shop Clerical BTDT Sign Shop Sign Installation BTDT Traffic Signal Graffiti BTDT Traffic Signal Inspection BTDT Traffic Signal Long Term BTDT Transporation Improvement Request BWSC All Cases DISB General Request DISB HP Sign DND General eric test Graffiti Triage ISD Administrative ISD Building Wards 1-11 ISD Building Wards 12-22 ISD Housing Inspection ISD_Housing ISD Electrical Wards 1-11 ISD Electrical Wards 12-22 ISD Plumbing/Gas Wards 1-11 ISD Plumbing/Gas Wards 12-22 ONS Allston Brighton ONS BackBay Fenway MissionHill ONS Charlestown ONS Chinatown ONS EastBoston ONS General ONS HydePark ONS JamaicaPlain ONS Mattapan ONS MidDorchester ONS NorthEnd WaterFront WestEnd ONS Roslindale ONS Roxbury ONS SouthBoston ONS SouthDorchester ONS SouthEnd BayVillage ONS WestRoxbury PARK Administration PARK Carpentry PARK Cemetery Maintenance Request PARK Employee/Policy Comments PARK Graffiti PARK Improvement Requests PARK Long Term Capital Improvement PARK Maintenance Ground Maintenance PARK Maintenance Horticulture PARK Maintenance Lighting Electrical PARK Maintenance Region 1 PARK Maintenance Region 2 PARK Maintenance Region 3 PARK Maintenance Region 4 PARK Maintenance Region 5 PARK Maintenance Trades PARK New Tree Requests PARK Painting PARK Plumbing PARK Tree Emergencies PARK Tree in Park PARK Tree Maintenance Request PARK Welding PROP Graffiti Removal PWD Administration PWD Bridge Maintenance PWD Code Enforcement PWD Code Enforcement Supervisor PWD Contractor Complaints PWD Contractor Complaints Supervisor PWD District 02: Jamaica Plain PWD District 03: North Dorchester PWD District 04: Allston/Brighton PWD District 05: South Boston PWD District 06: W Roxbury-Roslindale PWD District 07: South Dorchester PWD District 08: Hyde Park PWD District 09: East Boston PWD District 10A: Roxbury PWD District 10B: Roxbury PWD District 1A: Charlestown PWD District 1B: North End PWD District 1C: Downtown PWD Employee/Policy Comments PWD Empty Litter Basket PWD Engineering Design PWD Engineering PIC PWD Graffiti PWD Highway Construction PWD Highway Construction General PWD Highway Construction Supervisor PWD IPL Damaged Cart Replacement PWD Litter Basket Installation PWD Litter Basket Maintenance PWD Missd Trash-Recycle-Yard Waste-Bulk PWD News Boxes PWD Pick Up Dead Animals PWD Pothole Repair PWD Recycling PWD Recycling BigBuildings PWD Recycling Cart Inquiry PWD Recycling Cart Return PWD Recycling Sent to Contractor PWD Roadway Repair PWD Roadway Repair ARP Resurfacing PWD Roadway Repair CRP Resurfacing PWD Roadway Repair Patch Paving PWD Roadway Repair Ponding PWD Roadway Repair Reconstruction PWD Schedule a Bulk Item Pickup PWD Sidewalk Repair PWD Snow Plowing PWD Snow Plowing (Emergency Responder) PWD Snow Removal PWD Space Saver Removal PWD Sticker Request PWD Street Cleaning PWD Street Light Antenna Pole PWD Street Light Construction PWD Street Light Contractor PWD Street Light Engineering PWD Street Light Gas PWD Street Light Ground Maintenance PWD Street Light Maintenance PWD Street Light Outages - Utility Repai PWD Utility Casting Repair PWD Work Hours-Loud Noise Complaints PWD Work Hours-Loud Noise Supervisor