Case still Submitted in BOS311 but I receive an email with the case number

[vanessacalderon]

I just created a Park/Lightning issue and the case is in submitted status in BOS311 but I already got a case creation email with the case number.

Where is the disconnect here?

[vanessacalderon]

[vanessacalderon]

[jqr]

I think this report is connected to the LGHTELEC Service, which is now described as "Light or electrical problem at park".

I did some testing on it and found no issues reporting these form BOS311. They move from submitted to open normally.

We've had enough churn at Spot Server/Incapsulate/Salesforce on both app code and configuration that it's hard to say exactly what fixed this issue at this point.

@vanessacalderon can you verify and close?

[vanessacalderon]

Cannot test this as it seems that all the SRs I am creating are in Submitted status

On Mon, Dec 4, 2017 at 12:18 PM, Elijah Miller notifications@github.com wrote:

Assigned #18 https://github.com/CityOfBoston/CityWorker-issues/issues/18 to @vanessacalderon https://github.com/vanessacalderon.

— You are receiving this because you were assigned. Reply to this email directly, view it on GitHub https://github.com/CityOfBoston/CityWorker-issues/issues/18#event-1370951741, or mute the thread https://github.com/notifications/unsubscribe-auth/AfC5vbV9AM-Zz3pC9ewAn6WffR3gjiviks5s9Cl9gaJpZM4QLvyK .

--

Vanessa Calderon

CRM Specialist

City of Boston | DoIT

vanessa.calderon@boston.gov | 617.635.4412

[jqr]

We're getting a variety of errors on these at Incapsulate. They're aware of the issue, but here's an example for posterity:

Bad response code 500 when querying Incapsulate::TicketSubmitter(app/interactors/incapsulate/ticket_submitter.rb:22:in `call') :
 [{"errorCode"=>"APEX_ERROR", "message"=>"System.JSONException: Unexpected end-of-input: expected close marker for OBJECT (from [line:1, column:725]\n\n(System Code)\n\n\n\n\n\n

This looks like a quoting issue happening upstream of Incapsulate, assigning to @karthikakula for debugging. Here's the link to que for easy retrying.

[edasilva85]

syncing issue is resolved. cases move from Submitted to Open in CW

[vanessacalderon]

The issue was not in CW. It was in BOS311. @edasilva85 I created today a Light or electric problem at park and the case was open in one minute in BOS311. Closing this one.