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CityOfBoston / CityWorker-issues-Incapsulate

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When case is closed through CW, queue is changed #22

Closed vanessacalderon closed 6 years ago

vanessacalderon commented 6 years ago

JIRA BOSAPI-126. Just so you know. I used abandoned bike and rats or mice. Completed activity in CW and checked in SF. The queue owner changed. Activity status were OK.

jqr commented 6 years ago

I think this is a byproduct of In Progress Activities being returned via Incapsulate for soon-to-be closed and closed cases. See #10 for more discussion and proposed solution(Void). Once BOSAPI-126 is addressed within Incapsulate, we can revisit these issues.

vanessacalderon commented 6 years ago

Ok, thanks.

jqr commented 6 years ago

Since there's a JIRA Ticket for Incapsulate's portion, I'll consider this the City Worker part and take ownership.

jqr commented 6 years ago

The Incapsulate portion of this is in testing since January 29th and we can take a look at this when it's done.

vanessacalderon commented 6 years ago

It looks like this issue will get resolved in tomorrow's package. That is the theory.

On Tue, Mar 6, 2018 at 10:37 AM, Elijah Miller notifications@github.com wrote:

The Incapsulate portion of this is in testing since January 29th and we can take a look at this when it's done.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/CityOfBoston/CityWorker-issues/issues/22#issuecomment-370821928, or mute the thread https://github.com/notifications/unsubscribe-auth/AfC5vZYwaop87xSccXCScT8q5myTm8D8ks5tbq0egaJpZM4RU--N .

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Vanessa Calderon

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City of Boston | DoIT

vanessa.calderon@boston.gov | 617.635.4412

jqr commented 6 years ago

This still waiting on Incapsulate portion.

edasilva85 commented 6 years ago

Case 15743 - closed via CW. Queue remains

done via android

limadog2003 commented 6 years ago

There's no need to assign me anything that is working properly. Please either note that it works correctly and wait for others to close, or close yourself.

vanessacalderon commented 6 years ago

@edasilva85 - just tried to reallocate "Send To 311" case 15456. The activity still says Not Started, no matter how many times I refreshed in SF. NOT FIXED.

edasilva85 commented 6 years ago

@limadog2003 @vanessacalderon This record is about Closing a Case and the queue changing. if that is working mark as appropriate

new issues or unrelated issues that have existing GitHub records should not prevent a seperate issue from passing

vanessacalderon commented 6 years ago

BOS311API-51 and BOS311API-169 cover the issue with the status not updating. Closing github