Neonwallet has changed my public address upon i connect it with Ledger Nano S then my NEO gone!

[dlv14]

Hello NeonWallet team,

I've used Neon Wallet with my Ledger Nano S, everything was worked well and I've sent all my NEO from Bittrex to Nano S a few days ago. But today, I open NeonWallet but it displays BLANK 0, GAS 0 - and my public address has been changed to the new one!

Can you give me some advices ? this scares me!

Thank you.

[OrEagle97327]

This is a problem created by the Neon Wallet, referred to all of us, by the developers of Neo and the producers of the Ledger Wallet. The Neo community should step forward here. Can all of us that lost, and the three culpabale parties here, get together to find a reasonable solution? I will have a lot of problems continuing to be a part of the Neo community, while this issue is unresolved.

Thank you d0ngit; I will attempt to find and follow the support you introduce here. I have registered with "Discord" and do not know where to go or what to do next. I am not much for social media.

[dlv14]

Hi @OrEagle97327,

Click on the invitation link then you should be invited to Neo group chat. Find the support channel and leave your questions there.

Please keep me updated once you got any solutions! Thank you.

[dlv14]

Hi @OrEagle97327

After you login to Discord, you should see something like this:

[Honestbui]

i also lost all my NEO on Ledger Nanos, i transfer NEO from bittrex and Binance to Ledger NanoS see enough all NEO with full transaction history after i log out my ledger, after 1 hour and connect again my ledger NanoS i dont see any NEO and not see history transaction, for now show up new address, the previous address has disappeared. i dont understand what is happen with my Ledger and my Neo, i check it on neotracker.io and neoscan.io still see enough but how to see it on my Ledger Nanos Walltet.. pleased help me

[OrEagle97327]

I am looking for all that experienced this problem to get together. Please contact me so we can compare notes. I am a newcomer to posting here and other social media, so I will need some help getting around. First; I have not figured out how to reach anyone here directly. Is that feature available?

[Kmpec]

@coranos: Hey Caranos, I do also have a Nano Ledger S and I had some problems sending NEO or RPX from my Neon Wallet to another wallet. I guess that is due to the API of NEON wallet being very slow. However, I saw this topic when I was looking for a solution and got a little scared. So I tried to retrieve my WIF for my Wallet my Nano Ledger S is using. However, using your tool and putting the 24 passphrase in, does show up a lot of public adresses and WIFs, but not the one my Ledger is using. So I did managed to move all my funds back to my other NEO adress, where I do have my WIF. My Question: Why cant I find my WIF and public adress using your tool, if I put my 24 passphares from my Nano Ledger S in it? Could this be related to the problem described in this thread? Meaning, that my Ledger hasnt yet changed its address?

[ghost]

@Kmpec if you were able to transfer all your fund out, then you do not have the problem described in this thread.

When you typed in your phrase, were you sure there were no spaces at the ends?

Also did you type it into "BIP39 Mnemonic" or into "BIP39 Passphrase"?

You should have typed it into "BIP39 Mnemonic".

The passphrase is an advanced option, which is usually blank.

[numero41]

He everyone,

I have EXACTLY the same issue, but with myEtherWallet/Ledger Nano S

You can find my post here : https://github.com/kvhnuke/etherwallet/issues/1528

Do you have any news on this? Did any of you managed to have an answer from Ledger support? They don't even answer to me.... No one seems to care, it's so scaring...

[numero41]

Same issue here with Ripple : https://www.reddit.com/r/ledgerwallet/comments/7pwp4h/ledger_ripple_app_changed_receive_address/

[numero41]

I made a single post on Reddit to try to bring some attention on this issue : https://www.reddit.com/r/ledgerwallet/comments/7rd798/should_we_be_concerned_about_the_ledger/

[numero41]

Hello people,

Ledger CTO just answered in my thread on reddit that they are not aware of our issues. I mentionned my ticket Id and @OrEagle97327 one, but if you are aware of others, feel free to answer here : https://www.reddit.com/r/ledgerwallet/comments/7rd798/should_we_be_concerned_about_the_ledger/dsxls5e/

[numero41]

Ok, maybe this app thing is a lead. I saw on several forums and Ledger public forum that when their app didn't show any balance, they were asked to clear their app cache, or even uninstall/reinstall it.

Alexandre's only answer from the support to my ticket was to do so -because they had errors in their API-, and I just answered him that my issue was not related to the chrome app.

BUT that seems to mean that their bug was related to an issue with the address, right?

So my idea is : IF I plugged my Ledger with a defective version of the app, maybe this one was "initialized" with a defective address. And then when went to connect to the online wallet, this address was referenced in the Ledger as the default one. After unplugging the Ledger / closing the app / re-plugging the Ledger, the "good" address (which is not the good one for us unfortunately) could have pop up again, in a definitive way...

I posted the idea here on reddit : https://www.reddit.com/r/ledgerwallet/comments/7rd798/should_we_be_concerned_about_the_ledger/dsxragt/

[OrEagle97327]

@d0ngit we need your Ledger Support ticket number. We have Ledger working with us. They are gathering as much info as possible.

[dlv14]

Hi @OrEagle97327 @numero41

I've answered in this thread: https://github.com/CityOfZion/neon-wallet/issues/524. Anyway, I'm not a chinese and i'm able to message with all of you in english!

[M-L-A]

Please consolidate in thread #524 . Also, Github is used to report code issues. Any support can be found in the Discord #support channel.

[grishatataru]

I have the same issue,did you guys figure out a way? All my NEO went to a new address

[Honestbui]

i aslo the same with you..i lost all my NEO

Sent from my iPhone

On Jun 8, 2018, at 11:35 AM, grishatataru notifications@github.com wrote:

I have the same issue,did you guys figure out a way? All my NEO went to a new address

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[grishatataru]

Any Updates??????????????????????????????????

[eSamurai]

I just tried this today. The issue is as simple as this: Ledger creates a NEW wallet with a NEW public/private key pairs. The old wallet is still there if you sign in using your Private or Encrypted key.

The Ledger seems to create a wallet for itself on NEON the first time you connect it, and the public address does not change no matter how many times you sign in/out or disconnect/connect the ledger, so to me is seems this is what's happening.

I'm not an expert though, so I don't really know what to do except for not using Ledger with NEON for now. Until something comes up from either party about this, specifically how to connect your Ledger to an EXISTING wallet instead of creating a new one, I'm not going to use it.

[stehaddy]

Hi all, I also am having problems, I have a neon desktop app that i open with my Ledger Nano S and all was working fine, my Neo and Gas were on there i had even claimed more Gas, but since updating the ledger (although i am not sure it is down to this) when i open the Neo wallet It says 0 Neo and 0 Gas but it does show my public key which is the same one as before, and the Neo are showing on that public key when i check on Neo tracker, I have troubleshot the Ledger since updating, can anybody tell me what i am doing wrong? easy answers please as I am old.. Thanks. Ps: I have other Cryptos on the same Ledger that are all accessible the problem appears to be just with Neo.

[stevesbrain]

@stehaddy if it's showing the same address + they appear on the tracker, then it'll likely just be an issue with the API/explorer for neon wallet, which will be a temporary issue.

[stehaddy]

Thanks for the reply, any idea how long temporary maybe? its been like this for a couple of weeks now.

[stevesbrain]

@stehaddy - definitely working for me at the moment, and has been working through that time. Assuming you're on the latest version, go to the "Manage Neon Settings" button, and check which "Block Explorer" is in use there. Try one of the others and see if that works. Failing that, I would suggest trying a different network (i.e. tethering to your phone, perhaps) to see if it's a network issue, or, adjusting local computer firewall settings if you have one running.

[stehaddy]

All fine now, sorry i wasnt on the latest version!!! Thank you very much for your help and replies.

[stevesbrain]

Happy to help @stehaddy - glad you've got it sorted :)

[WilburT55]

@d0ngit I have the same problem, my NEONwallet is showing a different address then the NEONwallet address I first had when connecting with Ledger. I sent the tokens to the 1st address and when I signed in again with Ledger, I had different address and Blank coins. How do I recover that first address where my coins are sitting? Thanks for anyone that can help.

Hi Just experienced the VERY same thing, quite sometime after you. Did you find a resolution?

[dlv14]

Hi @WilburT55,

Sorry to hear about that! Nobody can resolve this issue so far, it should be an issue between Neon and Ledger but they do not help us to find out what happening....

I have already tried to use BIP39 and scanned till over 1 milion of public addresses . My current address is not there. No way to fix this issue !!!

:(

On Sat, Sep 22, 2018 at 2:54 AM WilburT55 notifications@github.com wrote:

@d0ngit I have the same problem, my NEONwallet is showing a different address then the NEONwallet address I first had when connecting with Ledger. I sent the tokens to the 1st address and when I signed in again with Ledger, I had different address and Blank coins. How do I recover that first address where my coins are sitting? Thanks for anyone that can help.

Hi Just experienced the VERY same thing, quite sometime after you. Did you find a resolution?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/CityOfZion/neon-wallet/issues/416#issuecomment-423653206, or mute the thread https://github.com/notifications/unsubscribe-auth/AEReIFST4UQmF6FGimOs2USyTqnHW5O-ks5udUP7gaJpZM4RBgVS .

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Yours sincerely. Dong Le

[WilburT55]

Hi Dong,

I am not an IT guy but I know a fair amount and have spent 20+ days going through and digging through all the details. Wow. So I assume your in the same boat? I too have tried the BIP39 and scanned over 1 million of the public addreses. Oddly enough. I took the NEW NEO public address (which I have NO tokens on) but I ran the same process, did the BIP39 thing, with the same process and it gave me the correct "private key" even though I can access that NEO address with the exact same Ledger device. It showed up as the FIRST one, not the MILLIONTH ! So how frustrating is this? What do you think? This will never get fixed? Are you expecting it to EVER get yours? I had read somewhere in my searches that Ledger is working on something with NEO but I need it done quicker.

Thanks for the reply If you hear something please let me know.

William

On Sat, Sep 22, 2018 at 9:05 AM Dong Le notifications@github.com wrote:

Hi @WilburT55,

Sorry to hear about that! Nobody can resolve this issue so far, it should be an issue between Neon and Ledger but they do not help us to find out what happening....

I have already tried to use BIP39 and scanned till over 1 milion of public addresses . My current address is not there. No way to fix this issue !!!

:(

On Sat, Sep 22, 2018 at 2:54 AM WilburT55 notifications@github.com wrote:

@d0ngit I have the same problem, my NEONwallet is showing a different address then the NEONwallet address I first had when connecting with Ledger. I sent the tokens to the 1st address and when I signed in again with Ledger, I had different address and Blank coins. How do I recover that first address where my coins are sitting? Thanks for anyone that can help.

Hi Just experienced the VERY same thing, quite sometime after you. Did you find a resolution?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub < https://github.com/CityOfZion/neon-wallet/issues/416#issuecomment-423653206 , or mute the thread < https://github.com/notifications/unsubscribe-auth/AEReIFST4UQmF6FGimOs2USyTqnHW5O-ks5udUP7gaJpZM4RBgVS

.

--

Yours sincerely. Dong Le

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[Ledgercrap]

He Guys, I'm new to Github and have a very similar problem as the problem discribed above. I have a ledger that I use to log into a wallet. This is a wallet inside the nOS client (nOS in ICO status, but working wallet). I have used my Ledger before and it always displayed the same public address. Today I loged into the nOS wallet again and now it has changed my public address. My Ledger is brand new and was never used to log into any other wallet before. I have no clue how I can change the public address back to the first and original one. I have tried to reconfigure my Ledger with the 24 word phrase but nothing helps. My Ledger is bought from an original reseller and was sealed and untampered with. Before using it I configure it as a new device and stored my 24 word on a Cryptosteel. Fortunately there where no funds on it but this could have been a big problem. So this problem still is not solved and I have no clue what to do. Btw my Ledger is connected to a 6 month old Asus Windows 10 laptop with original software virus scanner/protection etc. Anybody has any information? Btw nOS runs on the NEO blockchain and the nOS wallet is probably NEON wallet based system.

[WilburT55]

Hi,

Yes certainly a problem for some and especially me, if you have read these posts? What if anything did Ledger say to your concern? I have not been able to resolve my situation despite a tremendous amount of effort and a significant loss of funds. At least for you, you have no funds involved?

The only thing I can suggest from all this is as convenient as Ledger is and as safe as it is MOST of the time, to make sure in addition to what you are doing is to "make sure" you make backup access to your accounts, So make sure you have made other back ups of your private key, for each token or coin BEFORE you put your coins or tokens on your Ledger. Sort of defeats the purpose but you always run the risk.

IF you do contact Ledger and they have a satisfactory answer for you, can you please post it on this github notification please? Good luck and thanks

On Wed, Oct 31, 2018 at 5:06 AM Ledgercrap notifications@github.com wrote:

He Guys, I'm new to Github and have a very similar problem as the problem discribed above. I have a ledger that I use to log into a wallet. This is a wallet inside the nOS client (nOS in ICO status, but working wallet). I have used my Ledger before and it always displayed the same public address. Today I loged into the nOS wallet again and now it has changed my public address. My Ledger is brand new and was never used to log into any wallet before. I have no clue how I can change the Public address back to the first and original one. I have tried to reconfigure my Ledger with the 24 word phrase but nothing helps. My Ledger is bought from an original resaler and was sealed and untampered with. Before using it I configure it as a new device and stored my 24 word on a Cryptosteel. Fortunately there where no funds on it but this could have been a big problem. So this problem still is not solved and I have no clue what to do. Btw my Ledger is connected to a 6 month old Asus Windows 10 laptop with original software virus scanner/protection etc. Anybody has any information?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/CityOfZion/neon-wallet/issues/416#issuecomment-434611750, or mute the thread https://github.com/notifications/unsubscribe-auth/AcnbSTQwxKTJXD4NVUPB2o6szhhum6oiks5uqWgcgaJpZM4RBgVS .

[Ledgercrap]

Hi Wilbur,

Thanks for responding to my comment.

This problem is clearly Ledger Nano S related because the problem occurs with several different wallets it seems.

Strangely enough it does not seem to be a widespread issue but certainly several people have encountered this bug.

If you lost funds because of this then one might think that Ledger is al over this but it does not look like they are very worried.

I did not send them an email yet but tomorrow I will certainly do.

When/if I get an response from them I will send it to you as well to read.

I find it very disapointing that this problem does not seem to get a lot of attention.

This could be a major thing if big funds are lost but as of now you don’t here a lot about it.

I have certainly lost any and all confidence in my Ledger Nano S and are putting them up for sale asap.

I wil probably buy Tresor or other wallet just because of this issui that I have encountered.

I will wait to see if they actually contact me with a serious answer per email.

You will be informed by me with the outcome, all the best to you.

Kind regards,

Mark Eefting

Van: WilburT55 notifications@github.com Verzonden: woensdag 31 oktober 2018 15:25 Aan: CityOfZion/neon-wallet neon-wallet@noreply.github.com CC: Ledgercrap meefting@ziggo.nl; Comment comment@noreply.github.com Onderwerp: Re: [CityOfZion/neon-wallet] Neonwallet has changed my public address upon i connect it with Ledger Nano S then my NEO gone! (#416)

Hi,

Yes certainly a problem for some and especially me, if you have read these posts? What if anything did Ledger say to your concern? I have not been able to resolve my situation despite a tremendous amount of effort and a significant loss of funds. At least for you, you have no funds involved?

The only thing I can suggest from all this is as convenient as Ledger is and as safe as it is MOST of the time, to make sure in addition to what you are doing is to "make sure" you make backup access to your accounts, So make sure you have made other back ups of your private key, for each token or coin BEFORE you put your coins or tokens on your Ledger. Sort of defeats the purpose but you always run the risk.

IF you do contact Ledger and they have a satisfactory answer for you, can you please post it on this github notification please? Good luck and thanks

On Wed, Oct 31, 2018 at 5:06 AM Ledgercrap <notifications@github.com mailto:notifications@github.com > wrote:

He Guys, I'm new to Github and have a very similar problem as the problem discribed above. I have a ledger that I use to log into a wallet. This is a wallet inside the nOS client (nOS in ICO status, but working wallet). I have used my Ledger before and it always displayed the same public address. Today I loged into the nOS wallet again and now it has changed my public address. My Ledger is brand new and was never used to log into any wallet before. I have no clue how I can change the Public address back to the first and original one. I have tried to reconfigure my Ledger with the 24 word phrase but nothing helps. My Ledger is bought from an original resaler and was sealed and untampered with. Before using it I configure it as a new device and stored my 24 word on a Cryptosteel. Fortunately there where no funds on it but this could have been a big problem. So this problem still is not solved and I have no clue what to do. Btw my Ledger is connected to a 6 month old Asus Windows 10 laptop with original software virus scanner/protection etc. Anybody has any information?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/CityOfZion/neon-wallet/issues/416#issuecomment-434611750, or mute the thread https://github.com/notifications/unsubscribe-auth/AcnbSTQwxKTJXD4NVUPB2o6szhhum6oiks5uqWgcgaJpZM4RBgVS .

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[ghost]

Same thing just happened to me... I logged into NEON with my Ledger nano S and found a different account with 0 Neo ... Just sent a message to both Ledgerwallet and Neo. Lets keep in touch and please upload any good/bad new. Thanks, hope it gets solved. I have also lost several hours trying to find a solution... : (

[OrEagle97327]

@Git250 This may be a complete loss to you. I lost 108 Neo on Dec 20,2017, all of which is pledged to anyone who can get users their assets back. Ledger holds all support open by "want to duplicate" to figure it out. They are waiting to claim "User error" so all other support tickets wait. In my case, they told me to use my "support ticket number" as an RMA where I purchased it. Then they closed my ticket. ...How many others received the same treatment?

With all the "buffers" and "memory reserved" by operating systems (Win10, Android, MacOS, etc), my suggestion; is only use the "Ledger Nano S" on a fresh "reboot" with as little as possible running in the background.

Remember; We are pioneers, blazing trails for others to follow.

[FIn63]

This just happened to me 380 NEO lost $40K lost in NEO $1K lost in GAS

I sent the NEO to an address on the Ledger Nano S in 2018 I can see it in the blockchain The address NEONWALLET gives me has changed

I can't find the old address anywhere

Is there anything that can be done????

[OrEagle97327]

I lost 108 NEO back in December 2017. Because of the lack of support I have moved away from holding any NEO at all.

This happens to other assets as well, so I feel the problem is in Ledger code. My best guess is a secret Ledger address was created without a password to access it later. Your assets are probably still on the Ledger without the password.

With all the memory in our computers today; there is the possibility, we were operating in a memory bubble, when accessing assets was lost.

My recommendation is; only use your Ledger wallet, after a fresh reboot of the computer you are using to access the Ledger.

Until the I get my lost NEO back, I have chosen to not put any additional money into NEO, to lose.

thnx Mel

On Thu, May 13, 2021 at 7:37 AM FIn63 @.***> wrote:

This just happened to me 380 NEO lost $40K lost in NEO $1K lost in GAS

I sent the NEO to an address on the Ledger Nano S in 2018 I can see it in the blockchain The address NEONWALLET gives me has changed

I can't find the old address anywhere

Is there anything that can be done????

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/CityOfZion/neon-wallet/issues/416#issuecomment-840605398, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIKOPKF4TJST4KMAQZUMNQDTNPP4HANCNFSM4EIGAVJA .

[FIn63]

Thanks Mel – I doubt that I’ll be able to get my coins back – a lot of people lost coins with the 2018 Ledger firmware upgradeIf I find a solution (I won’t) I’ll let you know   Sent from Mail for Windows 10 From: OrEagleSent: Thursday, May 13, 2021 10:17 AMTo: CityOfZion/neon-walletCc: FIn63; CommentSubject: Re: [CityOfZion/neon-wallet] Neonwallet has changed my public address upon i connect it with Ledger Nano S then my NEO gone! (#416) I lost 108 NEO back in December 2017. Because of the lack of support Ihave moved away from holding any NEO at all.This happens to other assets as well, so I feel the problem is in Ledgercode My best guess is a secret Ledger address was created without apassword to access it later. Your assets are probably still on the Ledgerwithout the password.With all the memory in our computers today; there is the possibility, wewere operating in a memory bubble, when accessing assets was lost.My recommendation is; only use your Ledger wallet, after a fresh reboot ofthe computer you are using to access the Ledger.Until the I get my lost NEO back, I have chosen to not put any additionalmoney into NEO, to lose.thnxMelOn Thu, May 13, 2021 at 7:37 AM FIn63 ***@***.***> wrote:> This just happened to me 380 NEO lost> $40K lost in NEO> $1K lost in GAS>> I sent the NEO to an address on the Ledger Nano S in 2018> I can see it in the blockchain> The address NEONWALLET gives me has changed>> I can't find the old address anywhere>> Is there anything that can be done????>> —> You are receiving this because you were mentioned.> Reply to this email directly, view it on GitHub> ,> or unsubscribe> > .>—You are receiving this because you commented.Reply to this email directly, view it on GitHub, or unsubscribe.  Virus-free. www.avg.com