Review the 'Device is Down' Process & Notification Email

CivicTechTO / tRacket-strategy-design

Strategy and design components for the tRacket project.

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Review the 'Device is Down' Process & Notification Email #3

Open danieltsoukup opened 3 weeks ago

danieltsoukup commented 3 weeks ago

Goal: review our process around reacting to devices going offline and the message that is automatically sent out when a registered device goes offline.

Message:

What should be included?
Wording, branding, etc. Process:
Link to troubleshooting documents for reconnecting/resetting the device? How can they reach out? Is there a support@tracket.info?
What cadence should we have with follow-up emails? (at 30 mins - 1 day - 1 week?)

danieltsoukup commented 3 weeks ago

cc @gabesawhney @mbechtel