Open jrootham opened 5 years ago
Some thoughts on survey deployment: test out longer survey in person at CivicTech tonight.
Longer form survey generated tonight
Long Form (somewhat tree-based)
- Do you use the subway to make a regular trip? a. Which origin/which destination? b. Do you check an app before starting this trip? c. How close to departure do you check your app? d. How much time do you plan your trip to take (from entering origin station to exiting destination station)? e. ~Which information do you base this estimation on?~ f. How often do you experience delay on this trip? g. Do you think delays are getting better or worse? h. Who do you think can improve the reliability of your trip? i. ~What information would you want to plan your trip?~ Would information on reliability change how you plan a regular trip?
- Do you use the subway for infrequent trips? a. Provide the most recent origin/destination for an infrequent trip? b. How much time did you plan your trip to take (from entering origin station to exiting destination station)? c. How much time do you include in this planned time as a buffer? d. Do you check an app before starting this trip to see whether the system is delayed? e. How close to departure do you check your app? f. Do you think delays are getting better or worse? g. Who do you think can improve the reliability of your trip? h. ~What information would you want to plan your trip?~ Would information on reliability change how you plan this trip?
Other questions
Something about tolerance for lateness? Something more about political activity? Barriers: to political advocacy What platforms do you use to share political content?
Would you like to check an app showing current on time subway performance before before starting a trip?
Would you like to have information about historical on time performance when planning this trip?
Proposed real time display
Show average delays
Pick station + time Show current delays Pick future time Show expected delay then
Create a user survey
Proposed questions:(early draft)
How often do you use the subway? Commute +, Commute, Weekly, Monthly, Less frequently
Which lines do you use? Yonge-University, Bloor, Sheppard, Scarborough
How frequently do you experience delays? more than 1/5, 1/10, 1/50, 1/100
How much of a problem are delays? None, Minor, Moderate, Major, Severe
Would you like to know what the history of delays is so that you can improve your trip planning? Not at all, Somewhat, Very much, Absolutely
Are the current methods of announcing delays adequate? Not at all, Mostly, Absolutely