User location shows up as "Unknown, Unknown" on clevertap dashboard

[mohsinulhaq]

As you can see, the latitude and longitude are correctly populating as a result of calling setLocation function. But how do we set the Location? Can't find anything in the docs.

[darshanclevertap]

@mohsinulhaq Ensure that you're calling our enableDeviceNetworkInfoReporting method. This notifies our systems to track the requests to get city-level information as per GDPR laws. You can find the method here.

If the problem persists after using the above method, I would suggest raising a support ticket from the dashboard so that the concerned team can help you resolve the issue at the earliest. Thanks!

[mohsinulhaq]

@darshanclevertap thanks, so do we have to enable only if we don't have our apps distributed outside the EU? Or does it store the location in compliance with GPDR?

[darshanclevertap]

@mohsinulhaq If GDPR laws apply to your app, then you should ask the user's consent before setting this method to true. By default, CleverTap doesn't track the location of a user from the SDK requests.

[mohsinulhaq]

ok, got it, thanks a lot! @darshanclevertap