As a customer,
I want to have a good way to see connections between samples and cases in deliveries to clinical delivery,
So that I can access this information without referring to the order in the email/freshdesk/order portal.
Is there currently a workaround for this issue? If so, what is it?
Customers can access the order information either through either email/freshdesk/orderportal
How much time would be saved by implementing this feature on a weekly basis?
5 or so minutes per transfer?
How many users are affected by this issue?
All customers that download data for a customer, and who are not involved in the order process
Are customers affected by this issue?
Yes, this is mainly affecting customers
Acceptance Criteria
[ ] Customers are able to access case->sample connections from the delivery on clinical delivery
Notes
Additional information.
Dependencies.
Related user stories.
Clarification
There are two folders on Caesar for each ticket: one for case and one for samples. The customer doesn't know the relationships between case and samples -> sample folders are no longer subfolders inside the case folder
As a customer, I want to have a good way to see connections between samples and cases in deliveries to clinical delivery, So that I can access this information without referring to the order in the email/freshdesk/order portal.
Original customer request: https://scilifelab.freshdesk.com/a/tickets/1000463
Work impact
Answer the following questions:
Acceptance Criteria
Notes
Clarification
There are two folders on Caesar for each ticket: one for case and one for samples. The customer doesn't know the relationships between case and samples -> sample folders are no longer subfolders inside the case folder