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Cloudkibo / KiboPush

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Cequens related work #11046

Open sojharo opened 3 years ago

sojharo commented 3 years ago

Action items from Meeting on 4 February 2021:

Features they are interested in that are currently not developed/deployed:

  1. Recording of the whatsapp shopify chatbot (pre order flow)
  2. Recording of the messenger shopify chatbot (pre order flow)
  3. Recording of the whatsapp shopify chatbot (post sales flow)
  4. Recording of the messenger shopify chatbot (post order flow)
  5. Recording of live chat of messenger
  6. Recording of live chat of whatsapp
  7. Analytics for order reporting via the chatbot for both messenger and WhatsApp (how many orders completed, how many orders in progress, etc.) (https://github.com/Cloudkibo/KiboPush/issues/11048)
  8. Talk to agent option/flow for manual chatbot (#11049)
  9. SLA Dashboard (#11050)

They also want a test account on KiboPush with the WhatsApp number to play around with the features, etc. (put the link for messenger shopify)

sojharo commented 3 years ago

I have created and uploaded the demo recordings for all the following six videos:

  1. Recording of the whatsapp shopify chatbot (pre order flow)
  2. Recording of the messenger shopify chatbot (pre order flow)
  3. Recording of the whatsapp shopify chatbot (post sales flow)
  4. Recording of the messenger shopify chatbot (post order flow)
  5. Recording of live chat of messenger
  6. Recording of live chat of whatsapp

They are available in following Youtube playlist:

https://www.youtube.com/playlist?list=PLLMR7lRXbucmjDwP0Kb9ETf4C4U1KnDY9

sojharo commented 3 years ago

I have opened the tasks and added in this milestone: https://github.com/Cloudkibo/KiboPush/milestone/157

ImranBinShoukat commented 3 years ago

Here are some of the points from the cequens chat demo that I noted:

  1. omnichannel platform (Facebook messenger, WhatsApp, web chat widget, Apple Business messages)
  2. canned responses in live chat
  3. multi agent chat
  4. real time analytics of chat sessions
  5. Agent response time metric
  6. Conversation length metric (same as resolved session time)
  7. chat history upto 1 year
  8. option to send template messages outside of 24 hours
  9. only 1 template message can be sent outside of 24 hours
  10. Department routing (Similar to teams)
  11. Routing rules for all chat sessions
  12. Only 1 routing rule can be set at a time
  13. labels in live chat (same as tags)
  14. notes in live chat for agents
  15. On Facebook messenger channel users can configure one or multiple facebook pages
sojharo commented 3 years ago

Anisha and I have reviewed all the keys and information sent to us by Cequens and also checked their dashboard. Our number was not in the dashboard and also their API keys were not working and giving invalid access token error.

Furthermore, in this task, we have read the regulations document that Zeinab from Cequens has sent us. We have understood it and we don't need to worry about anything for now. We just need to make sure how our customers are obtaining consumer's whatsapp number and they make sure that they let consumers know that they will be contacting them on WhatsApp. However, if consumer contacts on their whatsapp on their own, then it is ok.

sojharo commented 3 years ago

We have got the cequens API keys and tested it by sending messages in live chat and received the messages. There was some issue in sending template message, I have asked @AnishaChhatwani to look into this issue in her following coding task for cequens. Setting the webhook from API only set one webhook in their dashboard.

https://github.com/Cloudkibo/KiboPush/issues/10871