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Cloudkibo / KiboPush

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Using KiboPush with our customers #3091

Open jekram opened 6 years ago

jekram commented 6 years ago

We need to use our tool to communicate with our subscribers. Any message we send out we need to send it to also our subscribers.

sojharo commented 6 years ago

We have already started doing this. I think, I keep receiving messages from KiboPush Page. Also, on blogs, we have asked people to subscribe to us for new blogposts. We can close this task.

jekram commented 6 years ago

@sojharo Let's discuss this tomorrow

The intent was in parallel with all email we would use Kibopush broadcast. We are not using any broadcast facility. The only time we are using is thru facebook integration.

Example: Monthy newsletter, any email campaign needs to go via KiboPush also.

sojharo commented 6 years ago

I am going to put this issue in marketing meeting agenda. I have a separate slide for marketing agenda in deck.

dayemsiddiqui commented 5 years ago

The purpose of this issue was to frequently send notifications to our existing customers on Facebook Messenger. We did this initially but it was not followed regularly.

Now since we have a broadcast scheduling feature here are the following two steps that we can take to successfully execute this issue:

This would allow us to automatically send push notifications to our customers on a daily basis

sojharo commented 4 years ago

This needs discussion and a plan on how we will do this.

sojharo commented 4 years ago

We need to discuss this so that we can start using kibopush with our own customers. We are communicating with customers for now using zoom, emails, and whatsapp group. However there are few customers who are approaching on kibopush messenger and adil is responding to them.

We need to make sure that we should respond to customers using kibochat and not facebook page inbox.

jekram commented 4 years ago

What we need here that All team members need to be passionate about KiboPush. Why Adil is responding and we are not something is wrong.

The next step is that we would required everybody to log in on a daily basis and respond to customers. We need to figure out how we do it over the weekend.

The metric is very simple we would respond with 1 Hrs during business Hours. We would have zero messages not responded within 24 Hrs during Business Days. In the daily status meeting, we need to make sure we do not have any open chats. This should only take 1 min.

For Weekend we need to figure this out.

I would like to understand what it will take to put an automated response for the weekend.

Me, You, and @ImranBinShoukat should discuss this before rolling it out to the team.