search

Cloudkibo / KiboPush

0 stars 1 forks source link

Customer discussion about “The Balm.pk.com” #3635

Open jekram opened 6 years ago

jekram commented 6 years ago

This issue is to document the customer discussion and the next steps with “The Balm.pk.com”

Attached is the meeting notes that @dayemsiddiqui created.

https://docs.google.com/document/d/1g5VWUC-GrddXeeiOvOTnJ0N8NzdkXncFgUbTapgca3s/edit

Next steps:

  1. @dayemsiddiqui @surendarkumar Please update the above document what additional information we would need from them.

  2. @jekarm would schedule a follow-up meeting with them

  3. @jekram to define next steps of engagement with Balm.pk.com

jekram commented 6 years ago

Additional information like:

  1. Last 12 months of monthly revenue
  2. Last 12 months of monthly add spent
  3. What information we need from their google analytics (may be easier on a web conference)
  4. What information we need from their FB adds (may be easier on a web conference)
dayemsiddiqui commented 6 years ago

I have added my points in the document

FYI @jekram @surendarkumar @sojharo

surendarkumar commented 6 years ago

This is the outcome of the meeting with Ali. We will be running a test-campaign by tomorrow.

https://docs.google.com/document/d/1BA3SWCELhbBApasowDT46mc4xRMAzF2fz9xzktDeN8w/edit?usp=sharing

FYI @jekram @sojharo

surendarkumar commented 6 years ago

Update: Ali (thebalm.pk) will be completing the creatives for the ads by today by 9PM. Once he makes the creatives, I will be shooting an email to all with ad details.

surendarkumar commented 6 years ago

Update (23/7/018):

We (I and Ali) worked on creative and after 4 revisions, creative was made. -On the same day, we posted the same creative on Facebook. We did not promote the post that day because we first wanted the organic reach and we are successful in that. We have got about 170+ subscribers without advertising on Facebook.

-We will be promoting the post today for getting more subscribers.

Results: 170+ subscribers without any advertisement.

jekram commented 6 years ago

@surendarkumar Thanks. Please update the external thread

surendarkumar commented 6 years ago

Sir, @jekram,

I have shot an email regarding the update.

FYI @sojharo @dayemsiddiqui

jekram commented 6 years ago

Great job

We need to publish the base Metrics and show how it is incrementally getting better.

@sojharo @dayemsiddiqui

surendarkumar commented 6 years ago

Update: (26/72018)

The ad is live. We will be able to get the results and metrics once the ad runs for 1 or 2 days. I will also shoot an email related to results and metrics with thebalm.pk team.

image

jekram commented 6 years ago

Please publish the baseline metrics with it.

sojharo commented 4 years ago

I am not able to recall this as surendar and dayem only worked on this customer. We need to discuss and decide what we should do here.

jekram commented 4 years ago

@sojharo I am going to assign this to you. Please have the first conversation.

Setup a Zoom meeting and let's reset the account.

Also, before contacting him, let me know if he is using our product or not.

Our conversation should be about we have made significant changes and wanted to reconnect

After the initial conversation, we can determine when to handoff this to @arveenkumar55

I would like you to take the lead for now and when you set up the meeting please invite me.

sojharo commented 4 years ago

Ok Sir.

sojharo commented 4 years ago

I have contacted the balm guys and sent them email in our old thread:

Hello Noman and Nash,

We wanted to continue our conversation where it was left and also introduce what new features have been added to KiboPush since then.

We are looking forward to having a zoom meeting to show you the demo of the new features and take your feedback. So far your subscribers on KiboPush are 275 in total for Balm Pk Page.

Please let us know what time is suitable for you to have a zoom meeting.

Looking forward to hearing from you soon.

New Features and improvements in KiboPush Marketing Solution

KiboChat

KiboChat is a subproduct in KiboPush and is solely focused on customer support using chat. We provide live chat features where several agents or even teams of agents can work together in having chat with customers coming on your page and resolving their queries. With lots of features available at your disposal, you can provide satisfying customer support.

Chatbot Automation is one other tool in KiboChat which lets you create rich chatbots on Messenger to automate your customer chat and do free promotions on Messenger.

Here are few examples of sample chatbots made with KiboChat:

https://www.messenger.com/t/Covidalert https://www.messenger.com/t/Kibosales https://www.messenger.com/t/kibopush (chatbot about kibopush)

Please visit our website to know more about KiboChat: https://kibopush.com/

KiboEngage

KiboEngage is another subproduct which is tailored more towards customer engagement and subscriber growth. There are many growth tools which help you reach your customers and have them message your page to become your subscriber.

It has features to support your news paper automation on Messenger, where subscribers can get news from your website right inside their Messenger inbox. With integration using API, it can connect with external CMS and your server to get data which is required for customer engagement. Integrations such as with Hubspot and Google sheets, you can get and send data of customers to external sources. There are tags and custom fields which give you options to categorise your audience even further on granular levels. With automations such as user input, you can set conversation flows to get information, such as phone numbers, from your customers and save them in your subscribers' custom fields.

Please also visit our website to know more about the product: https://kibopush.com/

Looking forward to hearing from you soon.