Tutorial for new users

[jekram]

Tutorial for new users

We need to have a recorded tutorial on how to use the product.

It should a recorded Webinar of about 30 minutes on how to get started.

When a new user signs we should send a link to this tutorial.

Please create an outline of this webinar before creating the tutorial.

[jekram]

What is the update here?

[saniasiddiqui]

I have created an overview for the webinar. I was not able to add details to this yesterday. So i'll further add more details about what we will be discussing about each topic in the introductory webinar. https://docs.google.com/document/d/1uQPJlB18zhS2iD7ugenAVbL2XUEYO-VTdLtiL-sX_gQ/edit?usp=sharing

[jekram]

This needs to done today with all the details. Also, do the first recording

[saniasiddiqui]

I have updated the document with details on each topic. Will do the first recording today.

[saniasiddiqui]

I have made the first 20 mins video covering Messenger marketing importance, Getting started with Kibopush, Page Settings (Persistent menu, greeting text and welcome message), Kiboengage Features(Broadcasts, Polls/Surveys, Autoposts).

Following topics are left which i'll cover today: Sequence Messaging, KiboChat features (Smart Replies, Live Chat), Growth Tools, Dashboard.

[saniasiddiqui]

https://drive.google.com/file/d/1IxmpSnn5WB8LDXsFT-dytSjExykiuZS4/view?usp=sharing

Please review, this is initial part of the recording covering Messenger marketing importance, Getting started with Kibopush, Page Settings (Persistent menu, greeting text and welcome message),

[saniasiddiqui]

We can cut short on 'Growth Tools' feature explanation in the preliminary webinar. We have 7-8 growth tools now. And some are in production, some are in developement/testing phase. We can explain users what they are and why they are important but detail steps can be included in other videos.

[jekram]

@saniasiddiqui Great start - Please see my comments in the document:

https://docs.google.com/document/d/1uQPJlB18zhS2iD7ugenAVbL2XUEYO-VTdLtiL-sX_gQ/edit

Let's discuss this in the meeting.

We should think of lightweight 30 minutes and another 60 minutes version.

We should focus on 30 minutes version first and should be our focus.

We should do an internal dry run and get the message and sequence right before start recording it.

[saniasiddiqui]

I recorded the 30 mins video yesterday. https://drive.google.com/file/d/1lWZ92dHz6h60_H8fYsqSUhb8JNSoLqe0/view?usp=sharing.

I have seen your comments. I can change the video chunks based on your recommendations.

[saniasiddiqui]

I got the feedback from @Muzamilbukhari on draft video. And few points that he highlighted are:

1. He was little confused from which screen connect pages can be done.
2. We need to explain KiboPush and KiboEngage a little more. There separate urls need to be mentioned and how single sign on works for them.
3. More description is required for autoposting and sequence messaging.

Next Step: I'll add and revise following topics in draft video:

1. Navigate through kiboengage and kibochat main menu.
2. Explain single sign on feature and how to navigate between kibochat and kiboengage
3. Revise dashboard walk through to include more details,
4. Revise Growth Tools for Clarity.
5. Demo for autoposting and sequence messaging as it is fixed (#4271, #4368)

[saniasiddiqui]

I have worked on the script document to include the following details in the video:

• Navigate through kiboengage and kibochat main menu.
• Explain single sign on feature and how to navigate between kibochat and kiboengage
• Revised dashboard walk through,
• Included details about managing subscribers

I had a session(dry run) with @bjafri5, and got his feedback regarding the time slots spent on each module and the sequence of topics that we are following. As well as the content, as in how understandable it would be for new users.

Secondly, I have assigned time slots to each module. In the next recording that I am going to do, ill try to follow the time slots that i have assigned to every module.

As a next step, i'll re-do the video.

[saniasiddiqui]

I have started to record the video. I have covered the intial topics uptil now. Introduction (0:00 – 3: 06) --- (target: 3 mins)

1. Importance of messenger marketing
2. Purpose of chatbots
3. Introduction to KiboPush Getting Started with KiboPush (3:06 – 4:55) – (target: 4 mins)
4. Navigate through menu
5. Signing up for KiboPush
6. Roles in KiboPush (Team account or Individual account)
7. Connecting Facebook Pages

I'll be continuing this today and tomorrow, as I am recording in chunks. By the end of today and tomorrow , ill upload and share the links of recorded video.

[saniasiddiqui]

This is the link for the recording I have completed yesterday: https://drive.google.com/file/d/1KJZRAcNyLS_dWBxdSAAQNZIqyptGOziQ/view?usp=sharing

Two Modules are remaining and I am focusing to complete them today. -KiboPush Messenger Marketing features (KiboEngage) (target: 10 mins) -KiboPush Customer Support features (target: 3 mins)

[saniasiddiqui]

Complete Webinar Video Link: https://drive.google.com/file/d/1Fe50nZSPaHCCeVtO-jFavEsbc166YQ6E/view?usp=sharing

[sojharo]

Should we publish this Webinar?

[saniasiddiqui]

This is an old task. We completed it .Link is : https://drive.google.com/file/d/1Fe50nZSPaHCCeVtO-jFavEsbc166YQ6E/view?usp=sharing Marking this as resolved so we can close it

[sojharo]

Let's come up with plan after discussion on how we are going to publish this webinar. I think there are tools for playing pre-recorded webinars to the audiences.

[jekram]

1. @saniasiddiqui. we can record on Zoom and then Publish it on Youtube, FB, Twitter, ...Zoom has both the option to record it locally or in the Cloud. I would prefer it in the Cloud. After we have reviewed it we can upload it to multiple platforms.

2. @sojharo Can you please create a Zoom meeting for Sania. With recording enabled. Please let me know if you cannot do it. I will do it.

3. @saniasiddiqui Please let me know where this is published? This is an old task. We completed it .Link is : https://drive.google.com/file/d/1Fe50nZSPaHCCeVtO-jFavEsbc166YQ6E/view?usp=sharing

4. The above a great webcast. Thanks. Is it current?

5. I would like to come up with other Webinars focussed on verticals. ex: a) Newspaper Publishing,
   b) Marketing Chatbot Automation to get more eCommerce Customers c) How to Run Elections in the new norm (COVID). etc. For each of these, we need to come up with a slide deck first - vet it inside and then we would do Internal Webinar and record it.

6. Eventually, we would open the Webinar to outsiders and we may run each of these once a week. We would get great questions and feedback from would-be customers.

Please give some thoughts and when you are ready we can first have a discussion with @sojharo, @ImranBinShoukat and me.

I regard to the content on each webinar we all will actively participate in developing it. I want you to take the lead in exciting it.

Thanks for the great work.

@sojharo @ImranBinShoukat FYI

[saniasiddiqui]

1. Sir the above webinar is not current. It is from Feb,2019. Although basics are same but our features have changed.
2. I uploaded it on youtube: https://youtu.be/tjGiv6US1Lw on our channel. It was not published before.
3. We can plan other webinars focused on specific features. To record it on zoom with participants it is important that we have a well-written script in hand, And the demo to be shown is ready and well rehearsed.
4. Before we plan webinar, we will need to thoroughly work on its content, demo, rehearse it once or twice and then give it a go.

Thanks.

[jekram]

1. Please update it. And I would use Zoom. Update your script and then record it.

2. After #1 is done, please publish it on all channels. Thanks

3. Completely agree. We would do an internal dry run. Before going external.

4. Completely agree.

As long as we have a well-written script and a good deck. I have high confidence in you that you would just great. Trust me you have good communication skills.

[saniasiddiqui]

I am updating the script. Things that will need to be updated here are:

1. Some intro for custom fields under the topic managing Subscribers.
2. Broadcast UI has changed completely. And we have some new message components like user input.
3. Autoposting functionality has been changed. Also mentioning briefly that it will be available for pages registered with NPI.
4. Brief introduction about News Publishing and Chatbot Automation features.

[saniasiddiqui]

I have updated the script here: https://docs.google.com/document/d/1uQPJlB18zhS2iD7ugenAVbL2XUEYO-VTdLtiL-sX_gQ/edit?usp=sharing to add the changes mentioned in the above comment.

Next I'll be recording this.

[saniasiddiqui]

I have done a 26 minutes recording her. It includes the following topics:

1. Messenger Marketing Importance/
2. Getting started with kibopush
3. Managing pages and subscribers.
4. Customer Segmentation using tags, custom fields and segment subscribers
5. Growth Tools (Invite using m.me links, message us button, invite using phone numbers)
6. Kiboengage feature Broadcast including message components and flow builder

Following topics are left:

1. Remaining topics of KiboEngage (Short Explanation about Sponsored Messages, Sequence Messaging, News Publishing/Autoposting)
2. KiboChat (Live Chat Demo, Short Explanation of Chatbot Automation. What it is for)
3. Dashboard Analytics.

[saniasiddiqui]

This is complete. I have published on YouTube: https://youtu.be/ZqamG_xmfEs

[sojharo]

I have watched the video and reviewed it. It looks good and can be used.

[sojharo]

I have thought more on this video from webinar perspective. I think as a recorded webinar it is best video and we can run webinar using this video. We should also show this to Adil and think to run webinar campaign in future.