Customer on-boarding and communication

[ImranBinShoukat]

We should come up with some plan for customer on-boarding and communication.

People take time to get used to a new tool. We should create a number of articles to help them get used to our app and its core concepts. We can take help from this site and create a similar set of articles for our customers.

https://help.frontapp.com/category/whats-front

[sojharo]

@bjafri5 please come up with a plan.

[sojharo]

@bjafri5 let's discuss this with Sir Jawaid and let's have it priority re-assessed and then do it according to priority. Please bring this up in meeting.

[jekram]

@bjafri5 Please let me know when we can have a discussion on this topic.

The best thing to do is for you to start a discussion document that we would review first and then get the whole team on board.

@ImranBinShoukat FYI

[bjafri5]

I have created a high-level plan: https://docs.google.com/document/d/1RYjtmxtvdrIB19BnYSeacgG5B5i8AoNLO6cct9wg5-Q/edit?usp=sharing

@jekram @sojharo @ImranBinShoukat please review

[jekram]

@bjafri5 I have reviewed. Thanks. Excellent Job.

[bjafri5]

I have written the first article (Messenger Marketing 101):

https://docs.google.com/document/d/1cDnk9aGTfs1tkfoFtDQ2wMBMSKz-CCjskUjMglqQc48/edit?usp=sharing

@sojharo please review

[bjafri5]

I have written the next three articles:

What is KiboPush: https://docs.google.com/document/d/1Xwig3lqmyyeWNzIUGAmPsjjWW6ZWqVmSAHCvMRi8aGQ/edit?usp=sharing

KiboPush Quickstart Guide: https://docs.google.com/document/d/12NP9EwZTziYqvn2_glJQLFmyGyGcOM83fYBJbkuPUJk/edit?usp=sharing

Setting up your Chatbot: https://docs.google.com/document/d/18IAiYoY9v4H7wDaFa7JO95lPstrEb3CNgi7vN80gmuY/edit?usp=sharing

Will continue working on the next articles (outlined in the plan) tomorrow.

[bjafri5]

Worked on this and have completed the following articles:

Customer Engagement Features (KiboEngage): https://docs.google.com/document/d/1AONiZwgenEasJOcUJY6fK0e1qZCdZSL1FTHje6Ov-D0/edit?usp=sharing

News Integration in KiboPush: https://docs.google.com/document/d/1eshrUMIMQm5L0r-84YIDmQ4YiqvpXMC7f0h31IEzNqE/edit?usp=sharing

Customer Support Features (KiboChat): https://docs.google.com/document/d/1AigrpB8Bl-4OkZV0bm2ej3Vgc80fR5A1DW3-XFqx60s/edit?usp=sharing

The following articles are remaining (outlined in the plan) which I will try to finish up tomorrow:

• Chatbot Automation
• Growth Tools for Increasing Subscribers
• Dashboard Analytics
• Our User Guides

[bjafri5]

I have completed the remaining articles.

Here are links to all of the article docs (outlined in this plan) in sequential order:

1. Messenger Marketing 101: https://docs.google.com/document/d/1cDnk9aGTfs1tkfoFtDQ2wMBMSKz-CCjskUjMglqQc48/edit?usp=sharing

2. What is KiboPush: https://docs.google.com/document/d/1Xwig3lqmyyeWNzIUGAmPsjjWW6ZWqVmSAHCvMRi8aGQ/edit?usp=sharing

3. KiboPush Quickstart Guide: https://docs.google.com/document/d/12NP9EwZTziYqvn2_glJQLFmyGyGcOM83fYBJbkuPUJk/edit?usp=sharing

4. Setting up your Chatbot: https://docs.google.com/document/d/18IAiYoY9v4H7wDaFa7JO95lPstrEb3CNgi7vN80gmuY/edit?usp=sharing

5. Customer Engagement Features (KiboEngage): https://docs.google.com/document/d/1AONiZwgenEasJOcUJY6fK0e1qZCdZSL1FTHje6Ov-D0/edit?usp=sharing

6. News Integration in KiboPush: https://docs.google.com/document/d/1eshrUMIMQm5L0r-84YIDmQ4YiqvpXMC7f0h31IEzNqE/edit?usp=sharing

7. Customer Support Features (KiboChat): https://docs.google.com/document/d/1AigrpB8Bl-4OkZV0bm2ej3Vgc80fR5A1DW3-XFqx60s/edit?usp=sharing

8. Chatbot Automation: https://docs.google.com/document/d/1_Y0i3n-z_35YBl5Dlg0GUfpBIg1NBfOc9JG8_Pac9XU/edit?usp=sharing

9. Growth Tools for Increasing Subscribers: https://docs.google.com/document/d/1JzXqtCNDYv2oYrcHSGx4kh4RjfKaW4PXzQfdRc0zhxY/edit?usp=sharing

10. Dashboard Analytics: https://docs.google.com/document/d/1hKcUOSiqBeCPk9-jKkML_0fZBbu70guMTc_aJ44h2ys/edit?usp=sharing

11. Our User Guides: https://docs.google.com/document/d/1hKcUOSiqBeCPk9-jKkML_0fZBbu70guMTc_aJ44h2ys/edit?usp=sharing

@sojharo @jekram @ImranBinShoukat please review

[sojharo]

@bjafri5 what is the next step on this? Do we need to publish them?

[bjafri5]

These can be published after reviewing them

[sojharo]

Assigning @ImranBinShoukat to review. Imran please review all the articles, once reviewed, I will publish those on website.

As baqar has resigned, I will do the remaining work here to publish them once imran reviews them.