hetvilodaya
commented
1 month ago Hello team,
I am enthusiastic about contributing to this project and delving into user research and prototype development for the public transport information solution. I have a keen interest in understanding the design expectations for this problem.
Specifically, I am curious whether our focus should be on designing an all-encompassing app for public transport in Haryana or if we are tasked with conducting user research on the WhatsApp bot as depicted in the Figma file. Clarifying this aspect will guide our efforts effectively and ensure we deliver a solution aligned with the project's goals.
Looking forward to your insights on this matter.
Best regards, Hetvi Lodaya
Vanshikabhatotia
WakeUpSidd
Riyasharma28
Hiteshbardia
SGCODEX
Description
Samagra is creating a citizen-facing chatbot for Indian citizens to have easy access to information that is housed with the government. Currently, the team is exploring Haryana as a state for implementation but the goal is to make the chatbot state agnostic, and scalable nationally. The use cases the team has explored till now are: Accessing info about Parivar Pehchan Patra, Government Jobs, Land and Revenue Related service. Another one that the team would like to explore but hasn’t yet is information about public transport. We would like the C4GT team to focus on the use case for accessing info about public transport for citizens.
Why public transport? What is the scope?
In exploring use cases for Jan Sahaiyak, public transport came up as a possible key use case for which citizens need clear and reliable information, most often from govt sources. For citizens, public transport related info is scattered across departments, type of transport etc. Urban citizens navigate various modes within cities, rural-urban transport is needed by rural citizens and intercity transport is easier to navigate for online first users. Small local efforts such as m-indicator in Mumbai have helped to integrate various sources and provide real time information to citizens, but nothing exists as a complete and scalable solution. Hence it is important to deep dive and understand what information needs citizens have regarding public transport that can be provided by Jan Sahaiyak.
Key design-research questions
Current State
Currently, there is high uncertainty about this use case (the what and how) and yet the team feels that it could be one of the most valuable use cases, especially for urban India.
Desired State
Goals & Mid-Point Milestone
Acceptance Criteria
Existing Mockups/Wireframes
WhatsApp
Product Name
Jan SahAIyak
Organisation Name
SamagraX
Domain
Service Delivery
Mentor(s)
@TejalTM @kaaveyatm