[DMP 2024]: Implementing Proof of Concept (POC) for Conversational Commerce on ONDC Network.

[Vanshikabhatotia]

Description

This ticket aims to outline the tasks and objectives for creating a proof of concept (POC) project focused on conversational commerce leveraging chatbot and voice-driven commerce technologies. The goal of this POC is to demonstrate the feasibility and potential of integrating chatbot and voice interfaces into e-commerce platforms to enhance user experience and drive sales.

ONDC’s Open network provides various services in multiple domains such as ecommerce, education, finance, agriculture, etc. The buyer side app currently serves as the medium to access these services. This POC aims to make this buyer app more conversational using conversational ways of interacting and procuring such services.

Key design-research questions

1. What are the critical elements of a seamless and intuitive conversational user interface (CUI)?
2. How can the chatbot and voice-driven interactions be designed to provide a personalized and engaging experience for users
3. What security measures need to be implemented to safeguard sensitive information transmitted through chatbot and voice interactions?
4. How can the conversational commerce interfaces be designed to be accessible to users with disabilities, including those with visual or motor impairments?

Current State

Current buyer apps provides traditional ways for searching and buying services/products, which are limited to keyboard and basic voice inputs.

Desired State

We aim to make buyer app more interactive by adding voice based interaction and buying, Chatbot that helps consumer with end to end discovery and procurement of services/products with minimum inputs from the consumers.

Goals & Mid-Point Milestone

1. Completion of Minimum Viable Product (MVP) Prototype

Acceptance Criteria

1. Functional chatbot and voice-driven commerce interfaces integrated with the e-commerce platform.
2. Basic features implemented, including product search, recommendations, and order placement.
3. Initial user testing and feedback collected to identify areas for improvement and refinement.
4. Demonstration of MVP prototype to stakeholders for validation and feedback.

Existing Mockups/Wireframes

No response

Product Name

ONDC

Organisation Name

Protean

Domain

⁠Service Delivery

Mentor(s)

@TejalTM @kaaveyatm

[NEGRAH-S]

Hey @Vanshikabhatotia ,I am interested to work on it . As per my understanding This project focuses on creating a proof of concept (POC) project for conversational commerce, utilizing chatbot and voice-driven commerce technologies. The objective is to demonstrate the feasibility and potential of integrating these technologies into e-commerce platforms to enhance user experience and drive sales.

[NEGRAH-S]

@TejalTM @kaaveyatm , I have applied for this project after getting reviews on my proposal from Lubhan Mahajan. Looking forward to contributing on its UI.

[Riyasharma28]

Respected Mentor I'm a Full Stack Developer proficient in HTML, CSS, JavaScript, MongoDB, React.js, Node.js, Bootstrap, Database Management, UI/UX Design, Test-driven Development, and frameworks like Laravel and Material-UI. With over 10 projects completed in similar domains, I'm eager to contribute my expertise to your project. I'm excited about the opportunity to collaborate and drive its success. Looking forward to discussing this further

[WakeUpSidd]

Respected Mentors: @TejalTM, @kaaveyatm @Vanshikabhatotia I am Siddhant, a UI/UX designer, and I am really interested in working on this project. I have begun work on the interface and started researching on how to enhance the user experience, which I have included in my proposal. Please give it some thought and share your feedback.

Hoping for the best and looking forward to a positive response!