New Uservoice Issue: HRTB.US System down?

BretFisher commented 7 years ago

I have not been able to get any results, just an opening "refresh" page for two days now.

I hope the system will be back up... I rely on this app almsot daily... It is VERY helpful!

bschoenfeld commented 7 years ago

Check https://hrtb.us/#/routes/
No routes in the dropdown, which is a problem.
There are bus icons on the map with recent checkin times, which indicates the HRT data feed is running and our server is processing it.
Indicative of a problem with the GTFS schedule data

Log on to server
cd hrt-bus-api-logs
cat most recent logs from both ftp and gtfs process
No errors and none of the stats are zero, so on the surface, it seems everything is running normally.

Looking through front end code, it seems route dropdown is populated by calling /api/routes/active/. Find implementation in backend code and investigate database records being called by using mongo admin on server. Find that code is calling find on a collection that isn't in the database. This collection is supposed to be created each day by the GTFS script.
Run the GTFS script manually for today python process-gtfs.py 0. Got an error that wasn't saved in the logs.

Traceback (most recent call last):
  File "process-gtfs.py", line 89, in <module>
    'stopId': row['stop_id'],
KeyError: 'stop_id'

bschoenfeld commented 7 years ago

GTFS files now contains UTF-8 BOM in the beginning, probably by mistake. Update the script to remove these characters http://stackoverflow.com/a/18664752/438281

Fixed by Code4HR/hrt-bus-api#83

Code4HR / hrt-bus-finder