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Coding-Coach / find-a-mentor

The Coding Coach mentors website
https://mentors.codingcoach.io
MIT License
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Allow reporting inactive mentors / mentees #875

Open moshfeu opened 2 years ago

moshfeu commented 2 years ago

Is your feature request related to a problem? Please describe. Currently member don't have the option to notify us about inactive mentors / mentees so they approaching via Github issues, chat, Slack (Or don't tell us at all which is the worst).

Describe the solution you'd like Add a button / link to make it easier to report

Additional context It's good to know a bit background. We can show a modal with some questions

brentmclark commented 2 years ago

I think this is a good idea. What would this look like on the operations side of things? As in, where do these submissions go? Do they hook up into the current inactive mentors flow, or would there be a new/different process?

moshfeu commented 2 years ago

Sorry for the (very) late respond 😅 .

For a start we can add a mailto link to submit us an email. We can feed this link with the title ("<mentor name) is not active") and body (the mentor details including id so it will be easier for us to find them and initiate the reminder process.

The goal of the feature is to let mentors / mentees to know that they even can report. We can also add a link to https://codingcoach.tawk.help/article/how-much-time-it-takes-to-mentor-to-respond to maybe save us some calls.

I'm not sure that this button / link should actually do something in the process or even just sending an email without us reviewing the request.

What do you think?

brentmclark commented 2 years ago

I like the idea of adding that link, since I think this is the right spot to make sure everyone is on the same page about what's expected by all parties. Great idea!

I'm concerned about adding new processes that require human intervention. We're stretched pretty thin as is, and if we can't keep up with the manual process, it ends up being worse for our users than if we never had the option at all. Do you think there's a way we could wire this button up to our existing manual flow? For example, clicking the button could trigger the reminder email if and only if this mentor hasn't received one of those in the past 7 days.