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Collabora Online is a collaborative online office suite based on LibreOffice technology. This is also the source for the Collabora Office apps for iOS and Android.
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WRN convert-to: Requesting address is denied: #.#.#.#| wsd/COOLWSD.cpp:3672 #5929

Closed iamjavadali closed 1 year ago

iamjavadali commented 1 year ago

Describe the bug I have created NextCloud and Collabora server on dockers using the official documentation, which run behind Nginx reverse proxy. I can connect CollaboraOnline to Nextcloud in the admin->office settings. I get the green check stating that "Collabora Online server is reachable." but when I open a document, it gets the error "Document loading failed." in my Collabora Server log, I get the following error. "wsd-00001-00036 2023-03-01 21:15:23.179693 +0000 [ websrv_poll ] WRN convert-to: Requesting address is denied: #.#.#.#| wsd/COOLWSD.cpp:3672". (The #.#.#.# that came in the log was my public IP address)

Here is the code I used to run start the Collabora container:

sudo docker run -t -d -p 9980:9980 -e "domain=nextcloud\\.domain\\.com" -e "username=admin" -e "password=mypassword" -e server_name=nextcloudoffice\\.domain\\.com -e extra_params='--o:net.proto=IPv4' --name=nextcloudcodeserver --restart always collabora/code:latest

*the domain tag is replaced by a domain I own, or you can use your own domain to replicate the error message. Am I entering the command incorrectly? Any help will be great.

Additional context here is the log file I received with the error code. `kit-00034-00032 2023-03-01 21:15:14.017500 +0000 [ kit_spare_001 ] INF Updating systemplate dynamic files in [/opt/cool/child-roots/dbCuZNWjBveEL91N/].| common/JailUtil.cpp:396 kit-00034-00032 2023-03-01 21:15:14.017915 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/passwd] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.018194 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/group] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.018443 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/host.conf] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.018724 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/hosts] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.018971 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/nsswitch.conf] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.019209 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/resolv.conf] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.019448 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/timezone] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.019612 +0000 [ kit_spare_001 ] TRC Dynamic file [/etc/localtime] points to real path [/usr/share/zoneinfo/UCT], which will be used instead.| common/JailUtil.cpp:410 kit-00034-00032 2023-03-01 21:15:14.019868 +0000 [ kit_spare_001 ] TRC File [/opt/cool/child-roots/dbCuZNWjBveEL91N//etc/localtime] is already up-to-date.| common/JailUtil.cpp:424 kit-00034-00032 2023-03-01 21:15:14.020052 +0000 [ kit_spare_001 ] DBG Making /dev/random node in [/opt/cool/child-roots/dbCuZNWjBveEL91N//tmp/dev].| common/JailUtil.cpp:294 kit-00034-00032 2023-03-01 21:15:14.020504 +0000 [ kit_spare_001 ] DBG Making /dev/urandom node in [/opt/cool/child-roots/dbCuZNWjBveEL91N//tmp/dev].| common/JailUtil.cpp:306 kit-00034-00032 2023-03-01 21:15:14.020947 +0000 [ kit_spare_001 ] DBG Initialized jail files in 4035ms| kit/Kit.cpp:2788 kit-00034-00032 2023-03-01 21:15:14.021145 +0000 [ kit_spare_001 ] INF chroot("/opt/cool/child-roots/dbCuZNWjBveEL91N/")| kit/Kit.cpp:2794 kit-00034-00032 2023-03-01 21:15:14.021301 +0000 [ kit_spare_001 ] TRC Capabilities first: = cap_chown,cap_fowner,cap_sys_chroot,cap_mknod+ep| kit/Kit.cpp:615 kit-00034-00032 2023-03-01 21:15:14.021444 +0000 [ kit_spare_001 ] TRC Capabilities now: = cap_chown,cap_fowner,cap_mknod+ep| kit/Kit.cpp:632 kit-00034-00032 2023-03-01 21:15:14.021556 +0000 [ kit_spare_001 ] TRC Capabilities first: = cap_chown,cap_fowner,cap_mknod+ep| kit/Kit.cpp:615 kit-00034-00032 2023-03-01 21:15:14.021663 +0000 [ kit_spare_001 ] TRC Capabilities now: = cap_chown,cap_fowner+ep| kit/Kit.cpp:632 kit-00034-00032 2023-03-01 21:15:14.021769 +0000 [ kit_spare_001 ] TRC Capabilities first: = cap_chown,cap_fowner+ep| kit/Kit.cpp:615 kit-00034-00032 2023-03-01 21:15:14.021876 +0000 [ kit_spare_001 ] TRC Capabilities now: = cap_chown+ep| kit/Kit.cpp:632 kit-00034-00032 2023-03-01 21:15:14.021918 +0000 [ kit_spare_001 ] TRC Capabilities first: = cap_chown+ep| kit/Kit.cpp:615 kit-00034-00032 2023-03-01 21:15:14.021998 +0000 [ kit_spare_001 ] TRC Capabilities now: =| kit/Kit.cpp:632 kit-00034-00032 2023-03-01 21:15:14.022034 +0000 [ kit_spare_001 ] DBG Initialized jail nodes, dropped caps.| kit/Kit.cpp:2814 kit-00034-00032 2023-03-01 21:15:14.022119 +0000 [ kit_spare_001 ] DBG Initializing LOK with instdir [/lo/program] and userdir [file:///tmp/user].| kit/Kit.cpp:2827 kit-00034-00032 2023-03-01 21:15:14.026625 +0000 [ kit_spare_001 ] TRC Install seccomp filter successfully.| common/Seccomp.cpp:252 kit-00034-00032 2023-03-01 21:15:14.026749 +0000 [ kit_spare_001 ] INF RLIMIT_AS is 16777216.0 TiB (18446744073709551615 bytes)| kit/Kit.cpp:2867 kit-00034-00032 2023-03-01 21:15:14.026817 +0000 [ kit_spare_001 ] INF RLIMIT_STACK is 7.8 MiB (8192000 bytes)| kit/Kit.cpp:2872 kit-00034-00032 2023-03-01 21:15:14.026914 +0000 [ kit_spare_001 ] INF RLIMIT_FSIZE is 16777216.0 TiB (18446744073709551615 bytes)| kit/Kit.cpp:2877 kit-00034-00032 2023-03-01 21:15:14.026969 +0000 [ kit_spare_001 ] INF RLIMIT_NOFILE is 1048576 files.| kit/Kit.cpp:2882 kit-00034-00032 2023-03-01 21:15:14.027080 +0000 [ kit_spare_001 ] INF Kit process for Jail [dbCuZNWjBveEL91N] is ready.| kit/Kit.cpp:2886 office version details: { "ProductName": "Collabora Office", "ProductVersion": "22.05", "ProductExtension": ".10.7", "BuildId": "d1b6e23681de3d3e826d1963a8606cdf5bbbbf40", "BuildConfig": " '--enable-mpl-subset' '--with-vendor=Collabora' '--disable-community-flavor' '--with-branding=icon-themes/galaxy/brand_cp' '--with-system-dicts' '--with-myspell-dicts' '--with-system-zlib' '--disable-poppler' '--without-system-cairo' '--without-system-fontconfig' '--without-system-freetype' '--without-system-graphite' '--without-system-harfbuzz' '--without-system-openssl' '--without-system-libpng' '--without-system-libxml' '--without-system-jpeg' '--without-system-expat' '--without-system-curl' '--without-system-icu' '--without-system-nss' '--without-system-jars' '--without-system-postgresql' '--without-java' '--without-junit' '--without-help' '--with-linker-hash-style=both' '--with-fonts' '--enable-noto-font' '--with-galleries=no' '--with-theme=colibre colibre_svg' '--with-external-thes-dir=/usr/share/mythes' '--with-external-hyph-dir=/usr/share/hyphen' '--with-external-dict-dir=/usr/share/hunspell' '--disable-dbus' '--enable-extension-integration' '--disable-odk' '--disable-kf5' '--disable-gtk3' '--disable-qt5' '--disable-gstreamer-1-0' '--disable-evolution2' '--disable-gio' '--disable-gui' '--disable-scripting-beanshell' '--disable-scripting-javascript' '--disable-ext-wiki-publisher' '--disable-report-builder' '--disable-ext-nlpsolver' '--disable-sdremote' '--disable-sdremote-bluetooth' '--disable-postgresql-sdbc' '--disable-firebird-sdbc' '--disable-randr' '--disable-ext-numbertext' '--disable-ext-ct2n' '--enable-epm' '--enable-python=internal' '--disable-online-update' '--disable-dconf' '--enable-mergelibs' '--with-package-format=deb rpm' '--enable-release-build' '--with-lang=ar as ast bg bn-IN br ca ca-valencia cy cs da de el en-US en-GB es et eu fi fr ga gd gl gu he hi hr hu id is it ja km kn ko lt lv ml mr nb nl nn oc or pa-IN pl pt pt-BR ro ru sk sl sr sr-Latn sv ta te tr uk vi zh-CN zh-TW' '--disable-lotuswordpro' '--disable-lpsolve' '--enable-symbols' '--enable-sal-log' '--disable-lto' '--with-external-tar=/home/collabora/jenkins/external' '--disable-python' '--with-parallelism=2' '--with-system-nss' '--disable-symbols' '--with-package-format=deb' '--srcdir=/home/collabora/jenkins/workspace/core-co-22.05-for-arm64-PI' '--enable-option-checking=fatal'" } kit-00034-00032 2023-03-01 21:15:14.028071 +0000 [ kit_spare_001 ] DBG New SocketPoll [kit] owned by 0x7f902d3010| net/Socket.cpp:193 kit-00034-00032 2023-03-01 21:15:14.028634 +0000 [ kit_spare_001 ] DBG Connecting to local UDS coolwsd-dQDTZ1cs| net/Socket.cpp:530 kit-00034-00032 2023-03-01 21:15:14.028808 +0000 [ kit_spare_001 ] TRC #24: Created socket. Thread affinity set to 0x7f902d3010| net/Socket.hpp:378 wsd-00001-00031 2023-03-01 21:15:14.028833 +0000 [ prisoner_poll ] TRC Poll completed with 1 live polls max (5000000us)| net/Socket.cpp:358 kit-00034-00032 2023-03-01 21:15:14.028868 +0000 [ kit_spare_001 ] TRC #24: StreamSocket ctor| net/Socket.hpp:944 wsd-00001-00031 2023-03-01 21:15:14.028946 +0000 [ prisoner_poll ] TRC #21: Starting handling poll results of prisoner_poll at index 1 (of 2): 0| net/Socket.cpp:437 wsd-00001-00031 2023-03-01 21:15:14.029034 +0000 [ prisoner_poll ] TRC #21: Revents: 0x0| net/Socket.hpp:1301 wsd-00001-00031 2023-03-01 21:15:14.029112 +0000 [ prisoner_poll ] DBG #20: Accepted prisoner socket #22, creating socket object.| net/Socket.cpp:911 kit-00034-00032 2023-03-01 21:15:14.029029 +0000 [ kit_spare_001 ] TRC #24 Connected to WS Handler 0x55a8c8d130| net/WebSocketHandler.hpp:181wsd-00001-00031 2023-03-01 21:15:14.029164 +0000 [ prisoner_poll ] TRC PrisonerRequestDispatcher| wsd/COOLWSD.cpp:3353

kit-00034-00032 2023-03-01 21:15:14.029238 +0000 [ kit_spare_001 ] DBG Connected to local UDS coolwsd-dQDTZ1cs #24| net/Socket.cpp:559wsd-00001-00031 2023-03-01 21:15:14.029257 +0000 [ prisoner_poll ] TRC #22: Created socket. Thread affinity set to 0x7f8971b0c0| net/Socket.hpp:378

wsd-00001-00031 2023-03-01 21:15:14.029317 +0000 [ prisoner_poll ] TRC #22: StreamSocket ctor| net/Socket.hpp:944 wsd-00001-00031 2023-03-01 21:15:14.029363 +0000 [ prisoner_poll ] TRC #22 Prisoner connected.| wsd/COOLWSD.cpp:3374 wsd-00001-00031 2023-03-01 21:15:14.029420 +0000 [ prisoner_poll ] DBG #20: Accepted socket is UDS - address uds-to-pid-34 and uid/gid 104/106| net/Socket.cpp:957 wsd-00001-00031 2023-03-01 21:15:14.029464 +0000 [ prisoner_poll ] TRC #20: Accepted client #22| net/ServerSocket.hpp:103 wsd-00001-00031 2023-03-01 21:15:14.029507 +0000 [ prisoner_poll ] DBG Inserting socket #22, address [uds-to-pid-34], into prisoner_poll| net/Socket.hpp:746 kit-00034-00032 2023-03-01 21:15:14.029458 +0000 [ kit_spare_001 ] TRC Requesting upgrade of websocket at path /coolws/newchild?jailid=dbCuZNWjBveEL91N&version=%7B%22BuildConfig%22:%22%20%27--enable-mpl-subset%27%20%27--with-vendor=Collabora%27%20%27--disable-community-flavor%27%20%27--with-branding=icon-themes%5C%2Fgalaxy%5C%2Fbrand_cp%27%20%27--with-system-dicts%27%20%27--with-myspell-dicts%27%20%27--with-system-zlib%27%20%27--disable-poppler%27%20%27--without-system-cairo%27%20%27--without-system-fontconfig%27%20%27--without-system-freetype%27%20%27--without-system-graphite%27%20%27--without-system-harfbuzz%27%20%27--without-system-openssl%27%20%27--without-system-libpng%27%20%27--without-system-libxml%27%20%27--without-system-jpeg%27%20%27--without-system-expat%27%20%27--without-system-curl%27%20%27--without-system-icu%27%20%27--without-system-nss%27%20%27--without-system-jars%27%20%27--without-system-postgresql%27%20%27--without-java%27%20%27--without-junit%27%20%27--without-help%27%20%27--with-linker-hash-style=both%27%20%27--with-fonts%27%20%27--enable-noto-font%27%20%27--with-galleries=no%27%20%27--with-theme=colibre%20colibre_svg%27%20%27--with-external-thes-dir=%5C%2Fusr%5C%2Fshare%5C%2Fmythes%27%20%27--with-external-hyph-dir=%5C%2Fusr%5C%2Fshare%5C%2Fhyphen%27%20%27--with-external-dict-dir=%5C%2Fusr%5C%2Fshare%5C%2Fhunspell%27%20%27--disable-dbus%27%20%27--enable-extension-integration%27%20%27--disable-odk%27%20%27--disable-kf5%27%20%27--disable-gtk3%27%20%27--disable-qt5%27%20%27--disable-gstreamer-1-0%27%20%27--disable-evolution2%27%20%27--disable-gio%27%20%27--disable-gui%27%20%27--disable-scripting-beanshell%27%20%27--disable-scripting-javascript%27%20%27--disable-ext-wiki-publisher%27%20%27--disable-report-builder%27%20%27--disable-ext-nlpsolver%27%20%27--disable-sdremote%27%20%27--disable-sdremote-bluetooth%27%20%27--disable-postgresql-sdbc%27%20%27--disable-firebird-sdbc%27%20%27--disable-randr%27%20%27--disable-ext-numbertext%27%20%27--disable-ext-ct2n%27%20%27--enable-epm%27%20%27--enable-python=internal%27%20%27--disable-online-update%27%20%27--disable-dconf%27%20%27--enable-mergelibs%27%20%27--with-package-format=deb%20rpm%27%20%27--enable-release-build%27%20%27--with-lang=ar%20as%20ast%20bg%20bn-IN%20br%20ca%20ca-valencia%20cy%20cs%20da%20de%20el%20en-US%20en-GB%20es%20et%20eu%20fi%20fr%20ga%20gd%20gl%20gu%20he%20hi%20hr%20hu%20id%20is%20it%20ja%20km%20kn%20ko%20lt%20lv%20ml%20mr%20nb%20nl%20nn%20oc%20or%20pa-IN%20pl%20pt%20pt-BR%20ro%20ru%20sk%20sl%20sr%20sr-Latn%20sv%20ta%20te%20tr%20uk%20vi%20zh-CN%20zh-TW%27%20%27--disable-lotuswordpro%27%20%27--disable-lpsolve%27%20%27--enable-symbols%27%20%27--enable-sal-log%27%20%27--disable-lto%27%20%27--with-external-tar=%5C%2Fhome%5C%2Fcollabora%5C%2Fjenkins%5C%2Fexternal%27%20%27--disable-python%27%20%27--with-parallelism=2%27%20%27--with-system-nss%27%20%27--disable-symbols%27%20%27--with-package-format=deb%27%20%27--srcdir=%5C%2Fhome%5C%2Fcollabora%5C%2Fjenkins%5C%2Fworkspace%5C%2Fcore-co-22.05-for-arm64-PI%27%20%27--enable-option-checking=fatal%27%22%2C%22BuildId%22:%22d1b6e23681de3d3e826d1963a8606cdf5bbbbf40%22%2C%22ProductExtension%22:%22.10.7%22%2C%22ProductName%22:%22Collabora%20Office%22%2C%22ProductVersion%22:%2222.05%22%2C%22tunnelled_dialog_image_cache_size%22:%22100%22%7D #24| net/Socket.cpp:570 wsd-00001-00031 2023-03-01 21:15:14.029551 +0000 [ prisoner_poll ] TRC #22: Resetting thread affinity while in transit (was 0x7f8971b0c0)| net/Socket.hpp:330 kit-00034-00032 2023-03-01 21:15:14.029717 +0000 [ kit_spare_001 ] TRC performWrites (request header)| net/HttpRequest.hpp:598wsd-00001-00031 2023-03-01 21:15:14.029759 +0000 [ prisoner_poll ] TRC #20: setupPollFds getPollEvents: 0x1| net/Socket.hpp:862

wsd-00001-00031 2023-03-01 21:15:14.029818 +0000 [ prisoner_poll ] TRC #21: setupPollFds getPollEvents: 0x1| net/Socket.hpp:862 wsd-00001-00031 2023-03-01 21:15:14.029863 +0000 [ prisoner_poll ] TRC ppoll start, timeoutMicroS: 5000000 size 2| net/Socket.cpp:339 kit-00034-00032 2023-03-01 21:15:14.029828 +0000 [ kit_spare_001 ] TRC performWrites (request body)| net/HttpRequest.hpp:615 wsd-00001-00031 2023-03-01 21:15:14.029918 +0000 [ prisoner_poll ] TRC Poll completed with 1 live polls max (5000000us)| net/Socket.cpp:358 kit-00034-00032 2023-03-01 21:15:14.029968 +0000 [ kit_spare_001 ] TRC performWrites (request body): finished, total: 3373| net/HttpRequest.hpp:634wsd-00001-00031 2023-03-01 21:15:14.029968 +0000 [ prisoner_poll ] TRC #22: Thread affinity set to 0x7f8971b0c0 (was 0)| net/Socket.hpp:319

wsd-00001-00031 2023-03-01 21:15:14.030058 +0000 [ prisoner_poll ] TRC PrisonerPoll - wakes up with 0 new children and 0 brokers and 1 kits forking| wsd/COOLWSD.cpp:3099 wsd-00001-00031 2023-03-01 21:15:14.030124 +0000 [ prisoner_poll ] TRC rebalance children to 1| wsd/COOLWSD.cpp:484 wsd-00001-00031 2023-03-01 21:15:14.030172 +0000 [ prisoner_poll ] TRC #20: setupPollFds getPollEvents: 0x1| net/Socket.hpp:862kit-00034-00032 2023-03-01 21:15:14.030148 +0000 [ kit_spare_001 ] TRC #24: Wrote 3373 bytes of 3373| net/Socket.hpp:1102

wsd-00001-00031 2023-03-01 21:15:14.030219 +0000 [ prisoner_poll ] TRC #21: setupPollFds getPollEvents: 0x1| net/Socket.hpp:862kit-00034-00032 2023-03-01 21:15:14.030226 +0000 [ kit_spare_001 ] TRC #24 Connected to WS Handler 0x55a8c8d130| net/WebSocketHandler.hpp:181

kit-00034-00032 2023-03-01 21:15:14.030268 +0000 [ kit_spare_001 ] DBG Inserting socket #24, address [], into kit| net/Socket.hpp:746wsd-00001-00031 2023-03-01 21:15:14.030264 +0000 [ prisoner_poll ] TRC #22: setupPollFds getPollEvents: 0x1| net/Socket.hpp:862

kit-00034-00032 2023-03-01 21:15:14.030307 +0000 [ kit_spare_001 ] TRC #24: Resetting thread affinity while in transit (was 0x7f902d3010)| net/Socket.hpp:330wsd-00001-00031 2023-03-01 21:15:14.030310 +0000 [ prisoner_poll ] TRC ppoll start, timeoutMicroS: 5000000 size 3| net/Socket.cpp:339

wsd-00001-00031 2023-03-01 21:15:14.030362 +0000 [ prisoner_poll ] TRC Poll completed with 1 live polls max (5000000us)| net/Socket.cpp:358kit-00034-00032 2023-03-01 21:15:14.030369 +0000 [ kit_spare_001 ] TRC #24: Set socket buffer size to 262144| net/Socket.hpp:240

kit-00034-00032 2023-03-01 21:15:14.030412 +0000 [ kit_spare_001 ] INF New kit client websocket inserted.| kit/Kit.cpp:2967wsd-00001-00031 2023-03-01 21:15:14.030407 +0000 [ prisoner_poll ] TRC #20: Starting handling poll results of prisoner_poll at index 0 (of 3): 0| net/Socket.cpp:437

kit-00034-00032 2023-03-01 21:15:14.030451 +0000 [ kit_spare_001 ] INF Kit initialization complete: setting log-level to [warning] as configured.| kit/Kit.cpp:2972 wsd-00001-00031 2023-03-01 21:15:14.030455 +0000 [ prisoner_poll ] TRC #22: Revents: 0x1| net/Socket.hpp:1301 wsd-00001-00031 2023-03-01 21:15:14.030522 +0000 [ prisoner_poll ] TRC #22: Read 3373 bytes in addition to 0 buffered bytes| net/Socket.hpp:1150 wsd-00001-00031 2023-03-01 21:15:14.030573 +0000 [ prisoner_poll ] TRC #22: Incoming data buffer 3373 bytes, read result: 3373, events: 0x1 (not closed)| net/Socket.hpp:1323 wsd-00001-00031 2023-03-01 21:15:14.030753 +0000 [ prisoner_poll ] INF #22: Prisoner HTTP Request: GET /coolws/newchild?jailid=dbCuZNWjBveEL91N&version=%7B%22BuildConfig%22:%22%20%27--enable-mpl-subset%27%20%27--with-vendor=Collabora%27%20%27--disable-community-flavor%27%20%27--with-branding=icon-themes%5C%2Fgalaxy%5C%2Fbrand_cp%27%20%27--with-system-dicts%27%20%27--with-myspell-dicts%27%20%27--with-system-zlib%27%20%27--disable-poppler%27%20%27--without-system-cairo%27%20%27--without-system-fontconfig%27%20%27--without-system-freetype%27%20%27--without-system-graphite%27%20%27--without-system-harfbuzz%27%20%27--without-system-openssl%27%20%27--without-system-libpng%27%20%27--without-system-libxml%27%20%27--without-system-jpeg%27%20%27--without-system-expat%27%20%27--without-system-curl%27%20%27--without-system-icu%27%20%27--without-system-nss%27%20%27--without-system-jars%27%20%27--without-system-postgresql%27%20%27--without-java%27%20%27--without-junit%27%20%27--without-help%27%20%27--with-linker-hash-style=both%27%20%27--with-fonts%27%20%27--enable-noto-font%27%20%27--with-galleries=no%27%20%27--with-theme=colibre%20colibre_svg%27%20%27--with-external-thes-dir=%5C%2Fusr%5C%2Fshare%5C%2Fmythes%27%20%27--with-external-hyph-dir=%5C%2Fusr%5C%2Fshare%5C%2Fhyphen%27%20%27--with-external-dict-dir=%5C%2Fusr%5C%2Fshare%5C%2Fhunspell%27%20%27--disable-dbus%27%20%27--enable-extension-integration%27%20%27--disable-odk%27%20%27--disable-kf5%27%20%27--disable-gtk3%27%20%27--disable-qt5%27%20%27--disable-gstreamer-1-0%27%20%27--disable-evolution2%27%20%27--disable-gio%27%20%27--disable-gui%27%20%27--disable-scripting-beanshell%27%20%27--disable-scripting-javascript%27%20%27--disable-ext-wiki-publisher%27%20%27--disable-report-builder%27%20%27--disable-ext-nlpsolver%27%20%27--disable-sdremote%27%20%27--disable-sdremote-bluetooth%27%20%27--disable-postgresql-sdbc%27%20%27--disable-firebird-sdbc%27%20%27--disable-randr%27%20%27--disable-ext-numbertext%27%20%27--disable-ext-ct2n%27%20%27--enable-epm%27%20%27--enable-python=internal%27%20%27--disable-online-update%27%20%27--disable-dconf%27%20%27--enable-mergelibs%27%20%27--with-package-format=deb%20rpm%27%20%27--enable-release-build%27%20%27--with-lang=ar%20as%20ast%20bg%20bn-IN%20br%20ca%20ca-valencia%20cy%20cs%20da%20de%20el%20en-US%20en-GB%20es%20et%20eu%20fi%20fr%20ga%20gd%20gl%20gu%20he%20hi%20hr%20hu%20id%20is%20it%20ja%20km%20kn%20ko%20lt%20lv%20ml%20mr%20nb%20nl%20nn%20oc%20or%20pa-IN%20pl%20pt%20pt-BR%20ro%20ru%20sk%20sl%20sr%20sr-Latn%20sv%20ta%20te%20tr%20uk%20vi%20zh-CN%20zh-TW%27%20%27--disable-lotuswordpro%27%20%27--disable-lpsolve%27%20%27--enable-symbols%27%20%27--enable-sal-log%27%20%27--disable-lto%27%20%27--with-external-tar=%5C%2Fhome%5C%2Fcollabora%5C%2Fjenkins%5C%2Fexternal%27%20%27--disable-python%27%20%27--with-parallelism=2%27%20%27--with-system-nss%27%20%27--disable-symbols%27%20%27--with-package-format=deb%27%20%27--srcdir=%5C%2Fhome%5C%2Fcollabora%5C%2Fjenkins%5C%2Fworkspace%5C%2Fcore-co-22.05-for-arm64-PI%27%20%27--enable-option-checking=fatal%27%22%2C%22BuildId%22:%22d1b6e23681de3d3e826d1963a8606cdf5bbbbf40%22%2C%22ProductExtension%22:%22.10.7%22%2C%22ProductName%22:%22Collabora%20Office%22%2C%22ProductVersion%22:%2222.05%22%2C%22tunnelled_dialog_image_cache_size%22:%22100%22%7D HTTP/1.1 / User-Foo: Adminbits / Sec-WebSocket-Key: 07g0IAG9DDRcBMNij1u4fA== / Sec-WebSocket-Version: 13 / Accept-Language: en / Cache-Control: no-cache / Pragma: no-cache| net/Socket.cpp:1089 wsd-00001-00031 2023-03-01 21:15:14.030862 +0000 [ prisoner_poll ] TRC Child connection with URI [/coolws/newchild?jailid=dbCuZNWjBveEL91N&version=%7B%22BuildConfig%22:%22%20%27--enable-mpl-subset%27%20%27--with-vendor=Collabora%27%20%27--disable-community-flavor%27%20%27--with-branding=icon-themes%5C%2Fgalaxy%5C%2Fbrand_cp%27%20%27--with-system-dicts%27%20%27--with-myspell-dicts%27%20%27--with-system-zlib%27%20%27--disable-poppler%27%20%27--without-system-cairo%27%20%27--without-system-fontconfig%27%20%27--without-system-freetype%27%20%27--without-system-graphite%27%20%27--without-system-harfbuzz%27%20%27--without-system-openssl%27%20%27--without-system-libpng%27%20%27--without-system-libxml%27%20%27--without-system-jpeg%27%20%27--without-system-expat%27%20%27--without-system-curl%27%20%27--without-system-icu%27%20%27--without-system-nss%27%20%27--without-system-jars%27%20%27--without-system-postgresql%27%20%27--without-java%27%20%27--without-junit%27%20%27--without-help%27%20%27--with-linker-hash-style=both%27%20%27--with-fonts%27%20%27--enable-noto-font%27%20%27--with-galleries=no%27%20%27--with-theme=colibre%20colibre_svg%27%20%27--with-external-thes-dir=%5C%2Fusr%5C%2Fshare%5C%2Fmythes%27%20%27--with-external-hyph-dir=%5C%2Fusr%5C%2Fshare%5C%2Fhyphen%27%20%27--with-external-dict-dir=%5C%2Fusr%5C%2Fshare%5C%2Fhunspell%27%20%27--disable-dbus%27%20%27--enable-extension-integration%27%20%27--disable-odk%27%20%27--disable-kf5%27%20%27--disable-gtk3%27%20%27--disable-qt5%27%20%27--disable-gstreamer-1-0%27%20%27--disable-evolution2%27%20%27--disable-gio%27%20%27--disable-gui%27%20%27--disable-scripting-beanshell%27%20%27--disable-scripting-javascript%27%20%27--disable-ext-wiki-publisher%27%20%27--disable-report-builder%27%20%27--disable-ext-nlpsolver%27%20%27--disable-sdremote%27%20%27--disable-sdremote-bluetooth%27%20%27--disable-postgresql-sdbc%27%20%27--disable-firebird-sdbc%27%20%27--disable-randr%27%20%27--disable-ext-numbertext%27%20%27--disable-ext-ct2n%27%20%27--enable-epm%27%20%27--enable-python=internal%27%20%27--disable-online-update%27%20%27--disable-dconf%27%20%27--enable-mergelibs%27%20%27--with-package-format=deb%20rpm%27%20%27--enable-release-build%27%20%27--with-lang=ar%20as%20ast%20bg%20bn-IN%20br%20ca%20ca-valencia%20cy%20cs%20da%20de%20el%20en-US%20en-GB%20es%20et%20eu%20fi%20fr%20ga%20gd%20gl%20gu%20he%20hi%20hr%20hu%20id%20is%20it%20ja%20km%20kn%20ko%20lt%20lv%20ml%20mr%20nb%20nl%20nn%20oc%20or%20pa-IN%20pl%20pt%20pt-BR%20ro%20ru%20sk%20sl%20sr%20sr-Latn%20sv%20ta%20te%20tr%20uk%20vi%20zh-CN%20zh-TW%27%20%27--disable-lotuswordpro%27%20%27--disable-lpsolve%27%20%27--enable-symbols%27%20%27--enable-sal-log%27%20%27--disable-lto%27%20%27--with-external-tar=%5C%2Fhome%5C%2Fcollabora%5C%2Fjenkins%5C%2Fexternal%27%20%27--disable-python%27%20%27--with-parallelism=2%27%20%27--with-system-nss%27%20%27--disable-symbols%27%20%27--with-package-format=deb%27%20%27--srcdir=%5C%2Fhome%5C%2Fcollabora%5C%2Fjenkins%5C%2Fworkspace%5C%2Fcore-co-22.05-for-arm64-PI%27%20%27--enable-option-checking=fatal%27%22%2C%22BuildId%22:%22d1b6e23681de3d3e826d1963a8606cdf5bbbbf40%22%2C%22ProductExtension%22:%22.10.7%22%2C%22ProductName%22:%22Collabora%20Office%22%2C%22ProductVersion%22:%2222.05%22%2C%22tunnelled_dialog_image_cache_size%22:%22100%22%7D].| wsd/COOLWSD.cpp:3436 wsd-00001-00031 2023-03-01 21:15:14.031029 +0000 [ prisoner_poll ] INF New child [34], jailId: dbCuZNWjBveEL91N.| wsd/COOLWSD.cpp:3485 wsd-00001-00031 2023-03-01 21:15:14.031090 +0000 [ prisoner_poll ] TRC Calling make_shared, for NewChildren?| wsd/COOLWSD.cpp:3493 wsd-00001-00031 2023-03-01 21:15:14.031136 +0000 [ prisoner_poll ] TRC #22: Upgrading to WebSocket.| net/WebSocketHandler.hpp:923 wsd-00001-00031 2023-03-01 21:15:14.031186 +0000 [ prisoner_poll ] INF #22: WebSocket version: 13, key: [07g0IAG9DDRcBMNij1u4fA==], protocol: [chat].| net/WebSocketHandler.hpp:934 wsd-00001-00031 2023-03-01 21:15:14.031267 +0000 [ prisoner_poll ] TRC #22: Sending WS Upgrade response: Date: Wed, 01 Mar 2023 21:15:14

Server: COOLWSD HTTP Server 22.05.10.7

Upgrade: websocket

Connection: Upgrade

Sec-WebSocket-Accept: tq9OFXRTn0m/DJaI/tcF4xE/o/g=

| net/WebSocketHandler.hpp:946 wsd-00001-00031 2023-03-01 21:15:14.031359 +0000 [ prisoner_poll ] TRC #22: Wrote 202 bytes of 202 buffered data| net/Socket.hpp:1447 wsd-00001-00031 2023-03-01 21:15:14.031414 +0000 [ prisoner_poll ] INF ChildProcess ctor [34].| wsd/COOLWSD.hpp:59 wsd-00001-00031 2023-03-01 21:15:14.031466 +0000 [ prisoner_poll ] TRC #22: Resetting thread affinity while in transit (was 0x7f8971b0c0)| net/Socket.hpp:330 wsd-00001-00031 2023-03-01 21:15:14.031516 +0000 [ prisoner_poll ] TRC Calling addNewChild in disposition's move thing to add to NewChildren| wsd/COOLWSD.cpp:3506 wsd-00001-00031 2023-03-01 21:15:14.031559 +0000 [ prisoner_poll ] TRC Adding a new child 34 to NewChildren| wsd/COOLWSD.cpp:546 wsd-00001-00031 2023-03-01 21:15:14.031602 +0000 [ prisoner_poll ] INF Have 1 spare child after adding [34]. Notifying.| wsd/COOLWSD.cpp:552 wsd-00001-00031 2023-03-01 21:15:14.031677 +0000 [ prisoner_poll ] TRC #21: Revents: 0x0| net/Socket.hpp:1301 wsd-00001-00001 2023-03-01 21:15:14.031701 +0000 [ coolwsd ] TRC Have 1 new children.| wsd/COOLWSD.cpp:5529 wsd-00001-00001 2023-03-01 21:15:14.031800 +0000 [ coolwsd ] INF WSD initialization complete: setting log-level to [warning] as configured.| wsd/COOLWSD.cpp:5545 Ready to accept connections on port 9980.

wsd-00001-00036 2023-03-01 21:15:23.179693 +0000 [ websrv_poll ] WRN convert-to: Requesting address is denied: #.#.#.#| wsd/COOLWSD.cpp:3672`

thebearon commented 1 year ago

That message is only related to the convert-to endpoint, and can't be responsible for not being able to open documents. If you are still unable to open files, please post in the forum: https://forum.collaboraonline.com/