Collabora doesn't load documents

[simplynotes]

Nextcloud is 21.0.0 beta 6 on Ubuntu 20.04 Collabora server is 6.4.303

When trying to open a document I receive the following error (in German) "Lesen des Dokuments von Speicher fehlgeschlagen, Bitte kontaktieren Sie den Administrator Ihres Speicherservers"

the dokuments are stored on the same HD the Nextcloud instaation is on.

Any idea how to solve / troubleshoot the problem?

thanks

[s-ailus2]

This happened on two systems I updated to Nextcloud 21 (Docker image). Richdocuments is 4.0.1. I also used the latest CODE, but the earlier one had the same issue. It would seem like the problem would be on Nextcloud side (Nextcloud itself or richdocuments, but I don't know which one).

Some more logs here:

{"reqId":"loaTjDfY8c59smhCQ6V6","level":3,"time":"2021-03-03T07:57:22+00:00","remoteAddr":"172.19.1.1","user":"--","app":"index","method":"GET","url":"/index.php/apps/richdocuments/wopi/files/31576_ocn4mu8p30vz?access_token=XXXXXXXXXXXXXXXXXXXXXX&access_token_ttl=0","message":{"Exception":"Exception","Message":"Call to a member function getUID() on null","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/App.php","line":157,"function":"dispatch","class":"OC\AppFramework\Http\Dispatcher","type":"->","args":[{"class":"OCA\Richdocuments\Controller\WopiController"},"checkFileInfo"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\AppFramework\App","type":"::","args":["OCA\Richdocuments\Controller\WopiController","checkFileInfo",{"class":"OC\AppFramework\DependencyInjection\DIContainer"},{"fileId":"31576_ocn4mu8p30vz","_route":"richdocuments.wopi.checkFileInfo"}]},{"file":"/var/www/html/lib/base.php","line":993,"function":"match","class":"OC\Route\Router","type":"->","args":["/apps/richdocuments/wopi/files/31576_ocn4mu8p30vz"]},{"file":"/var/www/html/index.php","line":37,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","Line":159,"Previous":{"Exception":"Error","Message":"Call to a member function getUID() on null","Code":0,"Trace":[{"file":"/var/www/html/custom_apps/circles/lib/Api/v1/Circles.php","line":222,"function":"listCircles","class":"OCA\Circles\Api\v1\Circles","type":"::","args":[15,"",1,"",true]},{"file":"/var/www/html/custom_apps/deck/lib/Db/BoardMapper.php","line":172,"function":"joinedCircles","class":"OCA\Circles\Api\v1\Circles","type":"::","args":["",true]},{"file":"/var/www/html/custom_apps/deck/lib/Db/BoardMapper.php","line":94,"function":"findAllByCircles","class":"OCA\Deck\Db\BoardMapper","type":"->","args":["sailus",null,null,-1,true]},{"file":"/var/www/html/custom_apps/deck/lib/Sharing/DeckShareProvider.php","line":697,"function":"findAllForUser","class":"OCA\Deck\Db\BoardMapper","type":"->","args":["sailus"]},{"file":"/var/www/html/lib/private/Share20/Manager.php","line":1336,"function":"getSharedWith","class":"OCA\Deck\Sharing\DeckShareProvider","type":"->","args":["sailus",12,null,-1,0]},{"file":"/var/www/html/apps/files_sharing/lib/MountProvider.php","line":82,"function":"getSharedWith","class":"OC\Share20\Manager","type":"->","args":["sailus",12,null,-1]},{"file":"/var/www/html/lib/private/Files/Config/MountProviderCollection.php","line":119,"function":"getMountsForUser","class":"OCA\Files_Sharing\MountProvider","type":"->","args":[{"class":"OC\User\User"},{"class":"OC\Files\Storage\StorageFactory"}]},{"file":"/var/www/html/lib/private/Files/Filesystem.php","line":452,"function":"addMountForUser","class":"OC\Files\Config\MountProviderCollection","type":"->","args":[{"class":"OC\User\User"},{"class":"OC\Files\Mount\Manager"}]},{"file":"/var/www/html/lib/private/Files/Node/Root.php","line":379,"function":"initMountPoints","class":"OC\Files\Filesystem","type":"::","args":["sailus"]},{"function":"getUserFolder","class":"OC\Files\Node\Root","type":"->","args":["sailus"]},{"file":"/var/www/html/lib/private/Files/Node/LazyFolder.php","line":66,"function":"call_user_func_array","args":[[{"class":"OC\Files\Node\Root"},"getUserFolder"],["sailus"]]},{"file":"/var/www/html/lib/private/Files/Node/LazyRoot.php","line":41,"function":"call","class":"OC\Files\Node\LazyFolder","type":"->","args":["getUserFolder",["sailus"]]},{"file":"/var/www/html/custom_apps/richdocuments/lib/Controller/WopiController.php","line":672,"function":"getUserFolder","class":"OC\Files\Node\LazyRoot","type":"->","args":["sailus"]},{"file":"/var/www/html/custom_apps/richdocuments/lib/Controller/WopiController.php","line":144,"function":"getFileForWopiToken","class":"OCA\Richdocuments\Controller\WopiController","type":"->","args":[{"id":328,"class":"OCA\Richdocuments\Db\Wopi"}]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":218,"function":"checkFileInfo","class":"OCA\Richdocuments\Controller\WopiController","type":"->","args":["31576","XXXXXXXXXXXXXXXXXXXXXXXXXXX"]},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":127,"function":"executeController","class":"OC\AppFramework\Http\Dispatcher","type":"->","args":[{"class":"OCA\Richdocuments\Controller\WopiController"},"checkFileInfo"]},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":157,"function":"dispatch","class":"OC\AppFramework\Http\Dispatcher","type":"->","args":[{"class":"OCA\Richdocuments\Controller\WopiController"},"checkFileInfo"]},{"file":"/var/www/html/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\AppFramework\App","type":"::","args":["OCA\Richdocuments\Controller\WopiController","checkFileInfo",{"class__":"OC\AppFramework\DependencyInjection\DIContainer"},{"fileId":"31576_ocn4mu8p30vz","_route":"richdocuments.wopi.checkFileInfo"}]},{"file":"/var/www/html/lib/base.php","line":993,"function":"match","class":"OC\Route\Router","type":"->","args":["/apps/richdocuments/wopi/files/31576_ocn4mu8p30vz"]},{"file":"/var/www/html/index.php","line":37,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/custom_apps/circles/lib/Api/v1/Circles.php","Line":202},"CustomMessage":"--"},"userAgent":"LOOLWSD WOPI Agent 6.4.6","version":"21.0.0.18"}

[s-ailus2]

This actually appears to be a problem with Circles. Have you tried disabling it?

[s-ailus2]

It helped here.

[ogmkp]

Nextcloud 20.0.8, CODE Server 6.4.607 and Collabora Online 3.7.16 here. Created ODT document, edited, saved, closed and reopened: comes empty ! Re-edited, pushed save button and get same error like @simplynotes

Is it the beginning of a nightmare ?

[ogmkp]

Solution found to get around the problem, that was the preview (thumbnails) module of nextcloud who cuts editing links between CODE client/server. On Debian 10 with php-fpm:

systemctl stop php7.3-fpm rm -Rf /tmp/appimageextracted rm -Rf /tmp/lu rm -Rf /tmp/loolwsd.*

(add fuse to not extract appimage and fill /tmp each time and set kernel parameter for appimage) apt install fuse sysctl kernel.unprivileged_userns_clone=1

Set preview to config.php of nextcloud:

'enable_previews' => false,

systemctl start php7.3-fpm

CODE will popup with php-fpm, if CODE won't load from a document, go to admin, change code server backend for richdocument client and select back to CODE internal.

Ping https://github.com/nextcloud/richdocuments/issues/1398

[ogmkp]

Ok, after hours, Collabora act like before, no writing to nextcloud, documents stay at 1 KB size. Haven't solution.

[mohe2015]

Ok, after hours, Collabora act like before, no writing to nextcloud, documents stay at 1 KB size. Haven't solution.

Do you use the Circles app? And if you do have you tried disabling it (if you can without breaking anything)

[ogmkp]

Circles app is disabled.

[timur-g]

Hi, this was reported long ago, please write if you experience the same with new versions.

[ogmkp]

@gitgt It's works with new version, no more critical issue like this thread since my last comment.

[timur-g]

Thank you, let's close. I see that there were 2 more reporters here, of which 1 resolved before, hopefully simply resolved in 2 years.