[Bug]: Collapse crashes sometimes, when PAC script is using (Windows)

NiTiSon commented 10 months ago

Affected Version

1.73.1-pre

Bug Behavior

(Sometimes) when I try to launch Collapse with the enabled PAC script, they crash (the window is shown, but closes then)

It will not be crash, if I launch it with enabled PAC script after I launched it successful with disabled PAC script

DxDiag.txt

By path "C:\Users\%username%\AppData\LocalLow\CollapseLauncher_logs" no log files found

Expected Behavior

Launch, show the error window maybe Obviously not crash

Steps to reproduce

Try to launch - the window displays for 0.5 sec, then closed
Disable the PAC script in Windows Proxy options
Try to launch - success

Related Issues

No response

Screenshot(s)

https://github.com/CollapseLauncher/Collapse/assets/60577131/7a052130-d2a8-4dad-8052-1605a334a45f

Additional Information

I'm using prostovpn PAC script for access to blocked in russia sites

bagusnl commented 10 months ago

Hi~

Please attach Collapse Log file that stated the crash. If its not available, check Event Viewer for APPCRASH event relatsd to Collapse

NiTiSon commented 10 months ago

Hi~

Please attach Collapse Log file that stated the crash. If its not available, check Event Viewer for APPCRASH event relatsd to Collapse

As I mention earlier, I didn't find any log files inside C:\Users\%USERNAME%\AppData\LocalLow\CollapseLauncher (there are no logs' directory too)

There are Last Crash of CollapseLauncher.exe event in Event Viewer:

Faulting application name: CollapseLauncher.exe, version: 1.73.1.0, time stamp: 0x65410000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x9141f979
Exception code: 0xc000027b
Fault offset: 0x000000000012db22
Faulting process id: 0x31d0
Faulting application start time: 0x01da560312fcce43
Faulting application path: C:\Apps\Collapse\app-1.73.1\CollapseLauncher.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: d3a2508c-19bb-4fc0-b1a6-0b99415b24a0
Faulting package full name: 
Faulting package-relative application ID:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2024-02-02T18:10:18.5245979Z" /> 
  <EventRecordID>34555</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>USSR-PC</Computer> 
  <Security /> 
</System>
<EventData>
  <Data>CollapseLauncher.exe</Data> 
  <Data>1.73.1.0</Data> 
  <Data>65410000</Data> 
  <Data>KERNELBASE.dll</Data> 
  <Data>10.0.19041.3930</Data> 
  <Data>9141f979</Data> 
  <Data>c000027b</Data> 
  <Data>000000000012db22</Data> 
  <Data>31d0</Data> 
  <Data>01da560312fcce43</Data> 
  <Data>C:\Apps\Collapse\app-1.73.1\CollapseLauncher.exe</Data> 
  <Data>C:\Windows\System32\KERNELBASE.dll</Data> 
  <Data>d3a2508c-19bb-4fc0-b1a6-0b99415b24a0</Data> 
  <Data /> 
  <Data /> 
</EventData>
</Event>

bagusnl commented 10 months ago

Sorry for not stating before, but the log files is not located in AppData You can get to the folder by opening the Collapse and go to App Settings, then scroll down to get into the "Open App Data folder", on that folder, go to _logs folder. There lies the log files from the app

Cryotechnic commented 8 months ago

Closing for now as it has been more than a month since the user has posted, without any replies.

CollapseLauncher / Collapse