This chapter of the book, looks at ways virtual teams establish trust. They also conduct interviews with managers of virtual teams. The chapter highlights challenges for virtual teams, ways to improve trust, and also different theories of trust.
One of the things that stood out to me, was that they tend to find that task-conflict work can be, at times beneficial for virtual team performance. However, other research has found that affective conflict has negative impacts on virtual teams. As stated, "Hinds and Bailey (2003) distinguished between three types of conflict and found that task conflict can sometimes be beneficial to virtual team team performance because it makes the team consider more alternatives, but affective conflict and process conflict aways have a negative impact "(pp.144). I think this emphasizes the difficulties in creating affective trust, compared to task-related trust within virtual teams. Also, it could be an avenue for developers to create tools that can help improve/create affective trust tools.
Another thing that stood out to me, were the challenges of multi-cultural teams. I continue to see both pros and cons of diverse cultural teams in articles I read. As stated on page 144, it states "Rosen, Furst, and Blackburn (20070 found that diversity of national cultures reduced knowledge sharing, although Haas (2006) found that a team with the correct mix of diverse nationalities applied knowledge better than a single nationality team." It seems there are potentials for cultural teams, if the team is presented correctly and haven taken efficient amounts of cultural trainings and workshops.
The section of the five views of trust were very informative to me. I found it interesting to see the different theories of trust, and it seemed to me that these theories of trust were more important, given different circumstances or situations. For example, the initial trust model, or social trust should be looked into, if their is a study that deals with initial trust, and not the long-term relationship of trust. These different theories goes to show the multiple dimensions of trust.
This chapter of the book, looks at ways virtual teams establish trust. They also conduct interviews with managers of virtual teams. The chapter highlights challenges for virtual teams, ways to improve trust, and also different theories of trust.
One of the things that stood out to me, was that they tend to find that task-conflict work can be, at times beneficial for virtual team performance. However, other research has found that affective conflict has negative impacts on virtual teams. As stated, "Hinds and Bailey (2003) distinguished between three types of conflict and found that task conflict can sometimes be beneficial to virtual team team performance because it makes the team consider more alternatives, but affective conflict and process conflict aways have a negative impact "(pp.144). I think this emphasizes the difficulties in creating affective trust, compared to task-related trust within virtual teams. Also, it could be an avenue for developers to create tools that can help improve/create affective trust tools.
Another thing that stood out to me, were the challenges of multi-cultural teams. I continue to see both pros and cons of diverse cultural teams in articles I read. As stated on page 144, it states "Rosen, Furst, and Blackburn (20070 found that diversity of national cultures reduced knowledge sharing, although Haas (2006) found that a team with the correct mix of diverse nationalities applied knowledge better than a single nationality team." It seems there are potentials for cultural teams, if the team is presented correctly and haven taken efficient amounts of cultural trainings and workshops.
The section of the five views of trust were very informative to me. I found it interesting to see the different theories of trust, and it seemed to me that these theories of trust were more important, given different circumstances or situations. For example, the initial trust model, or social trust should be looked into, if their is a study that deals with initial trust, and not the long-term relationship of trust. These different theories goes to show the multiple dimensions of trust.