This study looks at three factors that previous researches have focused on, however, not all together. These factors are communication, trust, and knowledge sharing on virtual teams. This study also looks at two forms of communications: Task-Oriented and Relationship-Oriented communication and its effect on knowledge sharing. Along with two forms of trust: Cognitive and Affective Trust.
Key Points
This study found a number of interesting points that were gathered from the survey they gave to members in LinkedIn and Facebook:
“Relationship communication of teams in a virtual environment is highly correlated to knowledge sharing, it can be used as scaffolding to knowledge transfer and empower the performance of virtual teams. ”
“Developing cognitive trust within virtual teams would allow relationship communication to have a greater impact on the willingness of the teammates to freely exchange knowledge and share insights between them without fear.”
-It seems that knowledge sharing involves more dimensions of competent evaluation towards their team members: “The study findings show that affective trust does not play a role in the impact of relationship communication to increase knowledge sharing. It seems that in the process of knowledge sharing, during communication, the teammates evaluate their colleagues’ experience, professional knowledge, and skills”.
In order to have the most productive knowledge sharing teams, ICT channels are heavily needed (videoconference, social networks, mobile apps, etc.). In doing so, these relationships become more authentic. Additionally, it is important to establish more interactions of cognitive trust over affective trust when communicating on these platforms in order to increase knowledge sharing (However, affective trust is still important when establishing authentic relationships). For example, giving team members history on your previous work that related to the current work the team is doing, can help establish those forms of cognitive trust.
Citation
David Kauffmann and Golan Carmi. 2018. Knowledge Sharing of Virtual Teams: The Mediating Effect of Trust on Relationship Communication. In Proceedings of the 8th International Conference on Information Communication and Management (ICICM '18). Association for Computing Machinery, New York, NY, USA, 84–89. DOI:https://doi.org/10.1145/3268891.3268898
Knowledge Sharing of Virtual Teams: The Mediating Effect of Trust on Relationship Communication (2018)
Summary
This study looks at three factors that previous researches have focused on, however, not all together. These factors are communication, trust, and knowledge sharing on virtual teams. This study also looks at two forms of communications: Task-Oriented and Relationship-Oriented communication and its effect on knowledge sharing. Along with two forms of trust: Cognitive and Affective Trust.
Key Points
This study found a number of interesting points that were gathered from the survey they gave to members in LinkedIn and Facebook:
Citation
David Kauffmann and Golan Carmi. 2018. Knowledge Sharing of Virtual Teams: The Mediating Effect of Trust on Relationship Communication. In Proceedings of the 8th International Conference on Information Communication and Management (ICICM '18). Association for Computing Machinery, New York, NY, USA, 84–89. DOI:https://doi.org/10.1145/3268891.3268898