Installation of MediaAgent failed

[AndreasLehmann]

I try to install a CV Media-Agent on a Linux VM (Ubuntu 18.04 LTS) in an Azure envrionment. The installation process failed with the error message:

│ Error: Unable to get client ID
│ 
│   with commvault_install_ma.installma, 
│   on main.tf line 106, in resource "commvault_install_ma" "installma": 
│  106:  resource "commvault_install_ma" "installma"{ 
│ 

main.tf:

...
 resource "commvault_install_ma" "installma"{
     mediaagent_name = var.cv_ma_name
     hostname = azurerm_linux_virtual_machine.ma-linux-vm.private_ip_address
     user_name = var.ma_linux_admin_username
     password =  var.ma_linux_admin_password
     is_unix = true
 }
...

I checked the follwing conditions:

• cv server is reachable with ping
• api-user can authenticate at https://cv.msg.de/webconsole/sandbox/
• vm-user can login with user/password
• cv webservice logfile shows :

  
  11/25 15:09:29 596 API-testuser  - Processing [POST] request : /InstallClient : Headers :[Content-Type=application/json][Accept=application/json][Accept-Encoding=gzip][Host=cv.msg.de:81][Content-Length=301][operatorcompanyid=0][SkipOldJsonConverter=true][MS-ASPNETCORE-TOKEN=3************************9][X-Original-Proto=http][trace-id=ws16100b176260][X-Original-For=127.0.0.1:54629][WEBSERVERCORE-FLAG=true] : Parameters : (empty) : AdditionalInfo[ClientIP[10.223.3.162] ConsoleType[Unknown] Operation[CV.WebServer.Controllers.ClientController.InstallClient (CVWebControllerClient)] isTokenSupplied?[True] Username[API-testuser]]

11/25 15:09:29 596 API-testuser - Client.InstallClient expects parameter 'ClientInstallRequest request' value not to be null. Response status code set to BadRequest(400)

Version of the CV-Server: 11.24.73 (SP3)

[ale-msg]

Any news on that?

[cvltmaheshp]

Hi @ale-msg , This shows that the request json wasnt formed and sent to the web service. Could you try hardcoding the values instead of using variables and see if it sends a request ? I will add a logging field in future version to capture request being sent. But for now can you capture using wireshark the request being sent to webserver ?