search

ConnectSDK / Connect-SDK-Android

Android source project for Connect SDK
Apache License 2.0
307 stars 129 forks source link

LG TV issues #348

Open casolorz opened 8 years ago

casolorz commented 8 years ago

Over the past week I've had a lot of complaints from my users that videos won't play on the LG TVs that used to play videos just fine. Anyone else seen an issue like this?

casolorz commented 8 years ago

One of the users reporting the issues has just tested the connect sdk sampler and had the same issue.

endasan commented 7 years ago

Yes, same issue. My app stopped playing videos and showing pictures by MediaPlayer on LG webOS TVs. Any ideas on how to fix that?

endasan commented 7 years ago

Just to clarify - issue persists on LG webOS 1.x On LG webOS 2.x everything works fine.

casolorz commented 7 years ago

I've tested of WebOS 3 and it works fine.

Is there a way to detect that the user has WebOS 1?

endasan commented 7 years ago

You can check: ConnectableDevice.getServiceDesription().getVersion() value

or in ConnectSDK logs there is also deviceOSReleaseVersion value coming from TV. You can store it in serviceDescription, in case you have your own ConnectSDK implementaion.

endasan commented 7 years ago

I've got an answer from ConnectSDK support:

an OTA update for webOS 1.x broke the app2app feature in second screen several months ago

And they redirect all third-party ConnectSDK developers to connect LG TV support directly.

casolorz commented 7 years ago

So is it only WebOS 1 that is broken? not WebOS 2?

endasan commented 7 years ago

As I said, webOS 2 works fine for my app.

xylo commented 7 years ago

My LG TV with webOS 1 got an OTA update three days ago but the issue still persists. Looks like LG is not going to fix this. :(

xylo commented 7 years ago

I made an interesting observation. Looks like webOS 1 is still able to play videos via the Connect SDK. However, this takes ages. Around an hour ago I connected my phone to my LG TV and pressed the play video button on my phone. Afterwards the pink connection screen appeared on my TV (you know, the one with the smartphone + TV + heart). This screen always stays for around 1 minute. Then the screen goes black. I always thought this is a final state and the MediaPlayer failed to play the video. However, after around one hour it suddenly started playing the video just normal!

Did someone contacted the LG TV support? Did they file a bug report?

casolorz commented 7 years ago

I have emailed with a connectsdk team member (not sure if he still is) and he was the one that informed me that it is a firmware issue and not a connectsdk issue. This was months ago.