call connectivity issue, voice unreachable

[azizcreativitykw]

hi,

we are facing the call connectivity issue with the ConnectyCube for example:

when user A makes a call to user B user B receives the call user B accepts the call now both the users get connected but sometimes user A cant here user B voice and vice versa and sometimes both user cant hear each other

plz consider this issue and provide us the solution asap

thanks

[ccvlad]

We need logs to help you with the issue. What devices do you use? We will try to reproduce by steps above.

[azizcreativitykw]

@ccvlad

on every device, it's happening sometimes connection established successfully but we can not hear the voice

[ccvlad]

mute/unmute a microphone doesn't help?

[azizcreativitykw]

@ccvlad

it helps but if we mute the microphone then how we talk with another person

[ccvlad]

@ccvlad

it helps but if we mute the microphone then how we talk with another person

1) Mute and then Unmute a mic - did it help bring the sound back? 2) Are you using our sample cordova videochat? (we are going to check there)

[azizcreativitykw]

@ccvlad

no, I am using our own app it happens sometimes not every time

[azizcreativitykw]

I have integrated with ionic 1

[ccvlad]

no, I am using our own app

Did you use code from videochat sample?

it happens sometimes not every time

I hope you understand that we will not be able to solve the problem until we see the logs or reproduce it.