Do not receive push notifications

[quangvinhvux]

Specify the sample to which the issue belongs (use [x]): [x] Chat sample [x] P2P Call sample [] Conference Call sample

Platform (use [x]) [x] Android [] iOS [] macOS [] Windows [x] Web

Device info OS version: Web, Mobile

Using: connectycube_sdk: ^2.2.3 connectycube_flutter_call_kit: ^2.2.1

Describe the bug:

• when the app is killed or in the background, the app does not receive push notifications when I sent a message or make a video call, I also tried sending push from admin page to all but no devices receive any notifications.

Both of the users I'm using to test have subscribed push token, I'm using postman to send notifications to that token it's working fine, both of cases FirebaseMessaging.onMessage and FirebaseMessaging.onBackgroundMessage receive RemoteMessage. I also tested decoding base64 message from event request object and then sent it by postman to subscribed push token it working fine (both of case in background and killed app received the message and can pickup the call ) I have double-checked FIREBASE CLOUD MESSAGING SERVER KEY, I am sure it is correct.

I think may be an error from BE side of connectycube. because all works fine if I send the notification with the same data by postman. or it because fair usage plan I'm using?

Log

CB-SDK: : {parameters: {message: Vuxxxxxxxxxx calling you, call_type: 1, session_id: 8e0a1fc0-7b0b-4b09-9a43-772e2f3dc903, caller_id: 6268434, call_opponents: 6244953, caller_name: Vuxxxxxxxxxx, user_info: {caller_name: Vuxxxxxxxxxx, call_pricing: 1, sub_call_message: This call will be charged $1/min, message: Vuxxxxxxxxxx calling you}, signal_type: startCall, ios_voip: 1}, notificationType: push, environment: development, eventType: null, usersIds: [6244953], externalUsersIds: [], usersTagsAll: [], usersTagsAny: [], usersTagsExclude: [], date: null, endDate: null, period: null, name: null}
CB-SDK: : =========================================================
REQUEST
  POST https://api.connectycube.com/events 
HEADERS
  {Content-type: application/json, ConnectyCube-REST-API-Version: 0.1.1, CB-SDK: Flutter 2.2.3, CB-Token: EBA0E923087EF214083CAE363467FBA6A72A}
BODY
  {"event":{"id":null,"created_at":null,"updated_at":null,"notification_type":"push","environment":"development","message":"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","user":{"ids":"6244953"}}}

CB-SDK: : Event for offliners created: [{id: 314604494, created_at: 2022-10-22T06:50:19.000Z, updated_at: 2022-10-22T06:50:19.000Z, notification_type: null, environment: development, message: {message: Vuxxxxxxxxxx calling you, call_type: 1, session_id: 8e0a1fc0-7b0b-4b09-9a43-772e2f3dc903, caller_id: 6268434, call_opponents: 6244953, caller_name: Vuxxxxxxxxxx, user_info: {caller_name: Vuxxxxxxxxxx, call_pricing: 1, caller_avatar: https://dev-modeltalk.s3.ap-southeast-1.amazonaws.com/media/6301d918e1d2d80009f9cfa3/avatar/6301d918e1d2d80009f9cfa3AVATAR.jpg?1662965633804, sub_call_message: This call will be charged $1/min, message: Vuxxxxxxxxxx calling you}, signal_type: startCall, ios_voip: 1}, event_type: one_shot, notification_channel: gcm, user_id: 6268434}, {id: 639275467, created_at: 2022-10-22T06:50:19.000Z, updated_at: 2022-10-22T06:50:19.000Z, notification_type: null, environment: production, message: {message: Vuxxxxxxxxxx calling you, call_type: 1, session_id: 8e0a1fc0-7b0b-4b09-9a43-772e2f3dc903, caller_id: 6268434, call_opponents: 6244953, caller_name: Vuxxxxxxxxxx, user_info: {caller_name: Vuxxxxxxxxxx, call_pricing: 1, caller_avatar: https://dev-modeltalk.s3.ap-southeast-1.amazonaws.com/media/6301d918e1d2d80009f9cfa3/avatar/6301d918e1d2d80009f9cfa3AVATAR.jpg?1662965633804, sub_call_message: This call will be charged $1/min, message: Vuxxxxxxxxxx calling you}, signal_type: startCall, ios_voip: 1}, event_type: one_shot, notification_channel: gcm, user_id: 6268434}]

[TatankaConCube]

@quangvinhvux I have asked the server-side team about this issue, will wait the answer

[Sriram-52]

@TatankaConCube I too facing the same issue.

[Sriram-52]

@TatankaConCube any update on this?

[ArminShahamati]

any update on this? I have an issue regard push notification