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ConnectyCube / connectycube-js-sdk-releases

Releases materials for ConnectyCube JS SDK platform https://connectycube.com
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TURN servers are not currently connecting #113

Closed owinter86 closed 1 year ago

owinter86 commented 1 year ago

We have some users reporting black screens when trying to make calls, and I have confirmed that calls work fine if made with both devices on the local network, but as soon as single device switches to mobile data, or we change the configuration to alwaysRelayCalls: true then the video call connection is never made and the onIceConnectionStateCallback is stuck on connecting.

We have switched out the connectycube IceServers to metered.ca ones, and the problem is solved. So I believe there is an issue with the current connectycube turn servers.

TatankaConCube commented 1 year ago

could you please try our stun/turn servers now? please close the ticket if your issue was resolved

owinter86 commented 1 year ago

Looks like the issue is now resolved, thanks for your prompt response.