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ConnectyCube / connectycube-js-sdk-releases

Releases materials for ConnectyCube JS SDK platform https://connectycube.com
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Websocket is down #27

Closed masmerino13 closed 4 years ago

masmerino13 commented 4 years ago

Hey guys, we have noticed that chat/calls are down for our website: https://jwperfectmatch.com/ in PRODUCTION.

Could you help us with that, since we have a lot of emails from our customer ;(

See screenshot below.

image

DaveLomber commented 4 years ago

Hi @masmerino13

Thank you for contacting ConnectyCube

There was an outage with ConnectyCube Chat Service. We received a huge spike in CPU load in ConnectyCube Chat Service at Shared instance in ~4h ago, which caused a performance degradation and in the end - service down

For now - ConnectyCube Chat Service is restored, we are closely monitoring all the services
and the team is analysing the situation to apply all the required remedies

Sorry of any inconvenience

Should you have any questions - please let us know