Push Notification Subscription is removed when sending message

ConnectyCube / connectycube-reactnative-samples

Chat and Video Chat code samples for React Native, ConnectyCube

https://connectycube.com

Apache License 2.0

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Closed dipti-samyak closed 2 years ago

dipti-samyak commented 2 years ago

Can anyone please help us figure out an issue we are facing while sending chat message? Below is the explanation of the scenario:

There are two users say User1 & User2
User1 has Push Notification subscription to an iOS device
Now, when User2 sends message to User1 (NOTE : User1’s app is in background), User1’s Push Notification subscription is removed. This happens only when User1’s app is in background.
Note that we haven’t removed subscription manually through code

Thank you in advance

DaveLomber commented 2 years ago

Hi @dipti-samyak

the push subscription can be removed automatically in the following cases:

push token is invalid, so when a server sends a push and receives an error form Push Provider, e.g. token invalid, then the subscription will be removed automatically. Usually this can happen when you use dev tokens for prod env OR prod tokens for dev env. Please check this first.
when other user subscribes with same push token, then it will be removed from previous user

ccvlad commented 2 years ago

Closed due to inactivity. Please create a new issue if needed.