Connecticube Video Call Issue

[NavneetSachan]

Dear Team, In one of our project we have used FREE version of connectycube. We have implemented Chat, Video call but recently customer provided feedbacks that "Audio is not good in calling" also some time we found issues while Logging into connectycube user account which is needed to initiate Chat and Video. Are they known issues? Are these issues because of poor internet connection?

Also I wanted to check what are the limitations of FREE VERSION over paid options apart form support and cloud?

Once we know the limitations we can get back to customer with recommendations.

[DaveLomber]

@NavneetSachan there should not be much diff between free & hobby/pro plans in terms of call quality

Are you using P2P calls?

[NavneetSachan]

Yes we are using P2P calls.

Most of the issues are coming when while initiating a chat we try to Login to conencituce user account and when we gets failed we are showing "Services Unavailable at this moment" but this is happening very frequently.

[DaveLomber]

@NavneetSachan are you able to provide more information which API is failing ? Would be great to get more information which API and what exact error you receive

[swati229]

Hi @DaveLomber We are using below code to connect with connectycube but it is taking too much time to connect. If network is low then it is failing. Please provide some solution in this.

ConnectyCube.chat .connect(userCredentials) .then(() => { // connected }) .catch((error) => {});

[DaveLomber]

@swati229 thanks The last question - what's your location region?

[NavneetSachan]

PST (CA) USA This issue is coming to everyone, even for India Users

[DaveLomber]

There were recently some updates in terms of video calling and React Native

1) An updated video chat code sample with CallKit support is implemented

• code sample https://github.com/ConnectyCube/connectycube-reactnative-samples/tree/master/RNVideoChat
• blog post https://connectycube.com/2022/11/08/react-native-video-chat-code-sample-with-call-kit-support/
• documentation https://developers.connectycube.com/reactnative/videocalling?id=callkit

2) There is a new feature to limit the max cap bandwidth https://developers.connectycube.com/reactnative/videocalling?id=call-quality which can help improve the call quality. We suggest to play with the feature and see if it helps to improve the quality at your end

Please let us know