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ConservationInternational / trends.earth

trends.earth - measure land change
http://trends.earth
GNU General Public License v2.0
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Registration Error - connection through proxy server #206

Open Agwu opened 5 years ago

Agwu commented 5 years ago

I am a new user to trends.earth. I have problem in registering with trends.earth. All my attempts to register returned back with error message "unable to log into trends.earth server. Check your internet connection". This error message keeps coming up even when my computer is connected to the internet. Please I need your assistant

SusanaBea commented 5 years ago

I am having the same problem today, when trying to run the tool: "Unable to login to Trends.Earth server. Check your internet connection." As Agwu, I am connected to internet. Thank you

meonaddis commented 5 years ago

I am having problem on registration. message pop up "unable to log into trends.earth server. Check your internet connection". anyone can fix this please?

ketnamatkar commented 5 years ago

Same problem, inspite of internet working, it is showing the error-"Unable to login to Trends.Earth server. Check your internet connection". I also tried the uninstalling and reinstalling, also used new ip address-another laptop, change in region, everywhere same issue. Please help.

marcelorezende commented 5 years ago

Same problem here. Thanks!

On Mon, Aug 5, 2019 at 3:08 PM ketnamatkar notifications@github.com wrote:

Same problem, inspite of internet working, it is showing the error-"Unable to login to Trends.Earth server. Check your internet connection". I also tried the uninstalling and reinstalling, also used new ip address-another laptop, change in region, everywhere same issue. Please help.

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SusanaBea commented 5 years ago

Hello all, access is working now. Thank you

azvoleff commented 5 years ago

Excellent - sorry for the problem. There was a server error that should now be fixed. Let us know if you still see this issue.

Agwu commented 5 years ago

The server connection error is still there. I just tried it and it is not connecting and l cannot register with trends.earth

azvoleff commented 5 years ago

If you are still seeing this it sounds like a different issue than the server error we fixed this morning - can you send me the output trends.earth log messages panel panel after you try to register so I can look at this? I just need the last 15-20 lines or so. To get there go to "View" -> "Panels" -> "Log Messages Panel" and then click the trends.earth tab on the log message viewer.

ketnamatkar commented 5 years ago

Thanks, the issue is resolved.

Dr. Ketna Atul Matkar

On Mon, Aug 5, 2019 at 8:58 PM Alex Zvoleff notifications@github.com wrote:

Excellent - sorry for the problem. There was a server error that should now be fixed. Let us know if you still see this issue.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/ConservationInternational/trends.earth/issues/206?email_source=notifications&email_token=AM2JVNCFWMJNQNQ6DIBTEZ3QDBBH7A5CNFSM4IHWQN52YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD3SFSZI#issuecomment-518281573, or mute the thread https://github.com/notifications/unsubscribe-auth/AM2JVNA7U5AEMEW5S25A6B3QDBBH7ANCNFSM4IHWQN5Q .

Agwu commented 5 years ago

2019-08-05T21:52:09 0 API no token required. 2019-08-05T21:52:09 0 API calling /api/v1/user with method "post" and payload: {'country': u'Nigeria', 'email': u'ogwels@yahoo.com', 'name': u'John Ogbonnaya Agwu', 'institution': u'Imo State University, Owerri'} 2019-08-05T21:52:10 0 Exception in worker thread: HTTPSConnectionPool(host='api.trends.earth', port=443): Max retries exceeded with url: /api/v1/user (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000000029F99320>: Failed to establish a new connection: [Errno 10061] No connection could be made because the target machine actively refused it',))) 2019-08-05T21:52:10 0 API unable to access server - check internet connection 2019-08-05T21:52:15 0 API response from "post" request: None 2019-08-05T21:52:15 0 API no token required. 2019-08-05T21:52:15 0 API calling /api/v1/user with method "post" and payload: {'country': u'Nigeria', 'email': u'ogwels@yahoo.com', 'name': u'John Ogbonnaya Agwu', 'institution': u'Imo State University, Owerri'} 2019-08-05T21:52:16 0 Exception in worker thread: HTTPSConnectionPool(host='api.trends.earth', port=443): Max retries exceeded with url: /api/v1/user (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000000029F99390>: Failed to establish a new connection: [Errno 10061] No connection could be made because the target machine actively refused it',))) 2019-08-05T21:52:16 0 API unable to access server - check internet connection 2019-08-05T21:52:18 0 API response from "post" request: None 2019-08-05T22:50:46 0 API no token required. 2019-08-05T22:50:46 0 API calling /api/v1/user with method "post" and payload: {'country': u'Nigeria', 'email': u'ogwels@yahoo.com', 'name': u'John Ogbonnaya Agwu', 'institution': u'Imo State University, Owerri'} 2019-08-05T22:50:47 0 Exception in worker thread: HTTPSConnectionPool(host='api.trends.earth', port=443): Max retries exceeded with url: /api/v1/user (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000000029F99240>: Failed to establish a new connection: [Errno 10061] No connection could be made because the target machine actively refused it',))) 2019-08-05T22:50:47 0 API unable to access server - check internet connection 2019-08-05T22:50:50 0 API response from "post" request: None

azvoleff commented 5 years ago

Thanks. It looks like there an issue with the connection between your machine and our server. Do you know if you are behind a firewall? Or if you are using a proxy server?

azvoleff commented 5 years ago

Let us know if you are still having this problem - otherwise, we'll assume this is working and eventually close this out.

azvoleff commented 4 years ago

Closing for now. Let us know if you still have a problem.

Agwu commented 4 years ago

The issue is not yet resolved.  John Ogbonnaya Agwu Assistant Lecturer, Department of Urban and Regional Planning Faculty of Environmental sciences Imo State University, Owerri+234(0)8032080556 

On Monday, December 9, 2019, 06:41:22 PM GMT+1, Alex Zvoleff <notifications@github.com> wrote:

Closed #206.

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azvoleff commented 4 years ago

Reopening - do you know if you are behind a firewall? Or if you are using a proxy server?

Agwu commented 4 years ago

Thanks for considering my request and making suggestions. Gladly I successfully registered last night. I was using a proxy server but after unchecking it I was able to connect to Trends.Earth server

On Tue, Dec 10, 2019 at 5:55 PM Alex Zvoleff notifications@github.com wrote:

Reopening - do you know if you are behind a firewall? Or if you are using a proxy server?

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azvoleff commented 4 years ago

Glad it is now working! We'll be making some modifications to avoid issues when connecting through proxy servers - I'll leave this open until those changes are implemented.

sbenz-geo commented 2 years ago

Hello everyone,

I'm a little late, but registration is not working for me too even if I disable the firewall.

Please, see below, some lines from the log file. I really need your help.

Best regards.

2022-01-30T11:12:51 0 Starting trends.earth version 0.66 using locale "fr" in path C:/Users/Dell/.qgis2/python/plugins\LDMP\i18n\LDMP_fr.qm. 2022-01-30T11:12:51 0 Translator installed. 2022-01-30T11:12:52 0 Loaded class definition from C:\Users\Dell.qgis2\python\plugins\LDMP\data\land_cover_classes.json 2022-01-30T11:14:07 0 API no token required. 2022-01-30T11:14:07 0 API calling /api/v1/user with method "post" and payload: {'country': u'Algeria', 'email': u's.benzouai@gmail.com', 'name': u'Benzoua\xef Siham', 'institution': u'ENSSMAL'} 2022-01-30T11:14:08 0 Exception in worker thread: HTTPSConnectionPool(host='api.trends.earth', port=443): Max retries exceeded with url: /api/v1/user (Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'ssl3_get_server_certificate', 'certificate verify failed')],)",),)) 2022-01-30T11:14:08 0 API unable to access server - check internet connection 2022-01-30T11:14:56 0 API response from "post" request: None 2022-01-30T11:15:19 0 API no token required. 2022-01-30T11:15:19 0 API calling /api/v1/user with method "post" and payload: {'country': u'Algeria', 'email': u's.benzouai@gmail.com', 'name': u'Benzoua\xef Siham', 'institution': u'ENSSMAL'} 2022-01-30T11:15:19 0 Exception in worker thread: HTTPSConnectionPool(host='api.trends.earth', port=443): Max retries exceeded with url: /api/v1/user (Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'ssl3_get_server_certificate', 'certificate verify failed')],)",),)) 2022-01-30T11:15:19 0 API unable to access server - check internet connection 2022-01-30T11:15:22 0 API response from "post" request: None 2022-01-30T11:16:08 0 API no token required. 2022-01-30T11:16:08 0 API calling /api/v1/user with method "post" and payload: {'country': u'Algeria', 'email': u's.benzouai@gmail.com', 'name': u'Benzouai Siham', 'institution': u'ENSSMAL'} 2022-01-30T11:16:09 0 Exception in worker thread: HTTPSConnectionPool(host='api.trends.earth', port=443): Max retries exceeded with url: /api/v1/user (Caused by SSLError(SSLError("bad handshake: Error([('SSL routines', 'ssl3_get_server_certificate', 'certificate verify failed')],)",),)) 2022-01-30T11:16:09 0 API unable to access server - check internet connection 2022-01-30T11:16:12 0 API response from "post" request: None

azvoleff commented 2 years ago

@sbenz-geo are you also going through a proxy server?

sbenz-geo commented 2 years ago

Hi,

I don't know i it is a proxy server. I'am using Bitdefender VPN. What should I do ?

Thank you.

AravindSathya commented 2 years ago

Hi I am having a problem while registering trends.earth. I've added mail ID and it is not sending the password to my mail. Can anyone tell me why s this happening? Thank you.

azvoleff commented 2 years ago

@AravindSathya - have you checked your spam folder? Sometimes the password will end up there.

nitinsdg commented 2 years ago

Hi Community,

I am unable to register through QGIS trend.earth plugin. I am getting the same error as others are getting.

"Unable to login to Trends.Earth server. Check your internet connection."

azvoleff commented 2 years ago

@nitinsdg - a server went down on Tuesday night but has since been fixed. Let us know if you still see any issues, as it should now be working fine