Consumer experience research is conducted on an ongoing basis by the DSB to test data standards, as required by rule 8.11(3).
This research predominantly focuses on informed consent, usability, and consumer propensity to adopt the CDR, and is typically driven by community raised issues, rules evolution, and standards development. The outputs of this research also inform the development of CX Guidelines. This function is also used to test and prototype CDR propositions, policy, rules, and potential future directions of the CDR.
The Q1-2024 CX research and analysis items are expected to include:
Action initiation: account origination
operational enhancements to the rules
screen scraping
authentication uplift
Focused reports conducted by the CX team are published on the cx.cds.gov.au website, while reports for broader and historical CX engagements can be found on the cds.gov.au page.
Consumer experience research is conducted on an ongoing basis by the DSB to test data standards, as required by rule 8.11(3).
This research predominantly focuses on informed consent, usability, and consumer propensity to adopt the CDR, and is typically driven by community raised issues, rules evolution, and standards development. The outputs of this research also inform the development of CX Guidelines. This function is also used to test and prototype CDR propositions, policy, rules, and potential future directions of the CDR.
The Q1-2024 CX research and analysis items are expected to include:
Focused reports conducted by the CX team are published on the cx.cds.gov.au website, while reports for broader and historical CX engagements can be found on the cds.gov.au page.