The CX Working Group develops artefacts on an ongoing basis to support implementation based on community requests, research-driven revisions, rules evolution, and standards development.
Artefacts include CX Guidelines, version-controlled open source assets, CX measures used in our research, and an obligation checklist. These assets are made public on the CX Guidelines website.
The Q1 CX Artefact items are expected to include:
Open source assets for CDR Reps, OSPs, Affiliates, and additional items on the CX backlog
DP222 CX Guidelines for insights and trusted adviser disclosure consents
Energy CX Guidelines, which is expected to include:
generalisation of guidelines to be sector agnostic, including authorisation (account selection) and dashboards
authentication
offline customer guidance for authentication and dashboards
The CX Working Group develops artefacts on an ongoing basis to support implementation based on community requests, research-driven revisions, rules evolution, and standards development.
Artefacts include CX Guidelines, version-controlled open source assets, CX measures used in our research, and an obligation checklist. These assets are made public on the CX Guidelines website.
The Q1 CX Artefact items are expected to include: