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Anaconda Navigator not loading #11858

Open telferg opened 4 years ago

telferg commented 4 years ago

Actual Behavior

I have installed Anaconda Navigator as a fresh individual edition package from the website : [(https://www.anaconda.com/products/individual)] I require to use this for a course and unfortunately I have lost 2 days already trying to fault find this issue. I have had two of my colleagues test this on their personal machines and there is no issue for them to download, install, and open the program.

Followed all instructions correctly and when starting Anaconda Navigator via the executable icon, there is a seconds worth of system load, and then nothing happens. The program fails to load.

Upon trying to load the program via the anaconda CMD, using "anaconda-navigator" I receive the following error message:

(base) C:\Users\Gregg>anaconda-navigator
Traceback (most recent call last):
  File "G:\anaconda3\lib\site-packages\qtpy\__init__.py", line 204, in <module>
    from PySide import __version__ as PYSIDE_VERSION  # analysis:ignore
ModuleNotFoundError: No module named 'PySide'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "G:\anaconda3\Scripts\anaconda-navigator-script.py", line 6, in <module>
    from anaconda_navigator.app.main import main
  File "G:\anaconda3\lib\site-packages\anaconda_navigator\app\main.py", line 22, in <module>
    from anaconda_navigator.utils.conda import is_conda_available
  File "G:\anaconda3\lib\site-packages\anaconda_navigator\utils\__init__.py", line 15, in <module>
    from qtpy.QtGui import QIcon
  File "G:\anaconda3\lib\site-packages\qtpy\__init__.py", line 210, in <module>
    raise PythonQtError('No Qt bindings could be found')
qtpy.PythonQtError: No Qt bindings could be found

Expected Behavior

I expected upon a fresh install, having never had this on my PC before, that it would install correctly and load the Anaconda Navigator without issues.

Steps to Reproduce

Uninstalling, deleting all trace of Anaconda 3 from PC and registry, re-downloading, reinstalling, and loading the anaconda navigator executable again. Same issue every time.

Anaconda or Miniconda version:

Anaconda3-2020.02-Windows-x86_64

Operating System: Windows 10 Professional 64 Bit
conda info
``` <(base) C:\Users\Gregg>conda info active environment : base active env location : G:\anaconda3 shell level : 1 user config file : C:\Users\Gregg\.condarc populated config files : conda version : 4.8.3 conda-build version : 3.18.11 python version : 3.7.6.final.0 virtual packages : __cuda=11.0 base environment : G:\anaconda3 (writable) channel URLs : https://repo.anaconda.com/pkgs/main/win-64 https://repo.anaconda.com/pkgs/main/noarch https://repo.anaconda.com/pkgs/r/win-64 https://repo.anaconda.com/pkgs/r/noarch https://repo.anaconda.com/pkgs/msys2/win-64 https://repo.anaconda.com/pkgs/msys2/noarch package cache : G:\anaconda3\pkgs C:\Users\Gregg\.conda\pkgs C:\Users\Gregg\AppData\Local\conda\conda\pkgs envs directories : G:\anaconda3\envs C:\Users\Gregg\.conda\envs C:\Users\Gregg\AppData\Local\conda\conda\envs platform : win-64 user-agent : conda/4.8.3 requests/2.22.0 CPython/3.7.6 Windows/10 Windows/10.0.18362 administrator : False netrc file : None offline mode : False> ```
conda list --show-channel-urls
``` (base) C:\Users\Gregg>conda list --show-channel-urls # packages in environment at G:\anaconda3: # # Name Version Build Channel _ipyw_jlab_nb_ext_conf 0.1.0 py37_0 defaults alabaster 0.7.12 py37_0 defaults anaconda 2020.02 py37_0 defaults anaconda-client 1.7.2 py37_0 defaults anaconda-navigator 1.9.12 py37_0 defaults anaconda-project 0.8.4 py_0 defaults argh 0.26.2 py37_0 defaults asn1crypto 1.3.0 py37_0 defaults astroid 2.3.3 py37_0 defaults astropy 4.0 py37he774522_0 defaults atomicwrites 1.3.0 py37_1 defaults attrs 19.3.0 py_0 defaults autopep8 1.4.4 py_0 defaults babel 2.8.0 py_0 defaults backcall 0.1.0 py37_0 defaults backports 1.0 py_2 defaults backports.functools_lru_cache 1.6.1 py_0 defaults backports.shutil_get_terminal_size 1.0.0 py37_2 defaults backports.tempfile 1.0 py_1 defaults backports.weakref 1.0.post1 py_1 defaults bcrypt 3.1.7 py37he774522_0 defaults beautifulsoup4 4.8.2 py37_0 defaults bitarray 1.2.1 py37he774522_0 defaults bkcharts 0.2 py37_0 defaults blas 1.0 mkl defaults bleach 3.1.0 py37_0 defaults blosc 1.16.3 h7bd577a_0 defaults bokeh 1.4.0 py37_0 defaults boto 2.49.0 py37_0 defaults bottleneck 1.3.2 py37h2a96729_0 defaults bzip2 1.0.8 he774522_0 defaults ca-certificates 2020.1.1 0 defaults certifi 2019.11.28 py37_0 defaults cffi 1.14.0 py37h7a1dbc1_0 defaults chardet 3.0.4 py37_1003 defaults click 7.0 py37_0 defaults cloudpickle 1.3.0 py_0 defaults clyent 1.2.2 py37_1 defaults colorama 0.4.3 py_0 defaults comtypes 1.1.7 py37_0 defaults conda 4.8.3 py37_0 defaults conda-build 3.18.11 py37_0 defaults conda-env 2.6.0 1 defaults conda-package-handling 1.6.1 py37h62dcd97_0 defaults conda-verify 3.4.2 py_1 defaults console_shortcut 0.1.1 4 defaults contextlib2 0.6.0.post1 py_0 defaults cryptography 2.8 py37h7a1dbc1_0 defaults curl 7.68.0 h2a8f88b_0 defaults cycler 0.10.0 py37_0 defaults cython 0.29.15 py37ha925a31_0 defaults cytoolz 0.10.1 py37he774522_0 defaults dask 2.11.0 py_0 defaults dask-core 2.11.0 py_0 defaults decorator 4.4.1 py_0 defaults defusedxml 0.6.0 py_0 defaults diff-match-patch 20181111 py_0 defaults distributed 2.11.0 py37_0 defaults docutils 0.16 py37_0 defaults entrypoints 0.3 py37_0 defaults et_xmlfile 1.0.1 py37_0 defaults fastcache 1.1.0 py37he774522_0 defaults filelock 3.0.12 py_0 defaults flake8 3.7.9 py37_0 defaults flask 1.1.1 py_0 defaults freetype 2.9.1 ha9979f8_1 defaults fsspec 0.6.2 py_0 defaults future 0.18.2 py37_0 defaults get_terminal_size 1.0.0 h38e98db_0 defaults gevent 1.4.0 py37he774522_0 defaults glob2 0.7 py_0 defaults greenlet 0.4.15 py37hfa6e2cd_0 defaults h5py 2.10.0 py37h5e291fa_0 defaults hdf5 1.10.4 h7ebc959_0 defaults heapdict 1.0.1 py_0 defaults html5lib 1.0.1 py37_0 defaults hypothesis 5.5.4 py_0 defaults icc_rt 2019.0.0 h0cc432a_1 defaults icu 58.2 ha66f8fd_1 defaults idna 2.8 py37_0 defaults imageio 2.6.1 py37_0 defaults imagesize 1.2.0 py_0 defaults importlib_metadata 1.5.0 py37_0 defaults intel-openmp 2020.0 166 defaults intervaltree 3.0.2 py_0 defaults ipykernel 5.1.4 py37h39e3cac_0 defaults ipython 7.12.0 py37h5ca1d4c_0 defaults ipython_genutils 0.2.0 py37_0 defaults ipywidgets 7.5.1 py_0 defaults isort 4.3.21 py37_0 defaults itsdangerous 1.1.0 py37_0 defaults jdcal 1.4.1 py_0 defaults jedi 0.14.1 py37_0 defaults jinja2 2.11.1 py_0 defaults joblib 0.14.1 py_0 defaults jpeg 9b hb83a4c4_2 defaults json5 0.9.1 py_0 defaults jsonschema 3.2.0 py37_0 defaults jupyter 1.0.0 py37_7 defaults jupyter_client 5.3.4 py37_0 defaults jupyter_console 6.1.0 py_0 defaults jupyter_core 4.6.1 py37_0 defaults jupyterlab 1.2.6 pyhf63ae98_0 defaults jupyterlab_server 1.0.6 py_0 defaults keyring 21.1.0 py37_0 defaults kiwisolver 1.1.0 py37ha925a31_0 defaults krb5 1.17.1 hc04afaa_0 defaults lazy-object-proxy 1.4.3 py37he774522_0 defaults libarchive 3.3.3 h0643e63_5 defaults libcurl 7.68.0 h2a8f88b_0 defaults libiconv 1.15 h1df5818_7 defaults liblief 0.9.0 ha925a31_2 defaults libpng 1.6.37 h2a8f88b_0 defaults libsodium 1.0.16 h9d3ae62_0 defaults libspatialindex 1.9.3 h33f27b4_0 defaults libssh2 1.8.2 h7a1dbc1_0 defaults libtiff 4.1.0 h56a325e_0 defaults libxml2 2.9.9 h464c3ec_0 defaults libxslt 1.1.33 h579f668_0 defaults llvmlite 0.31.0 py37ha925a31_0 defaults locket 0.2.0 py37_1 defaults lxml 4.5.0 py37h1350720_0 defaults lz4-c 1.8.1.2 h2fa13f4_0 defaults lzo 2.10 h6df0209_2 defaults m2w64-gcc-libgfortran 5.3.0 6 defaults m2w64-gcc-libs 5.3.0 7 defaults m2w64-gcc-libs-core 5.3.0 7 defaults m2w64-gmp 6.1.0 2 defaults m2w64-libwinpthread-git 5.0.0.4634.697f757 2 defaults markupsafe 1.1.1 py37he774522_0 defaults matplotlib 3.1.3 py37_0 defaults matplotlib-base 3.1.3 py37h64f37c6_0 defaults mccabe 0.6.1 py37_1 defaults menuinst 1.4.16 py37he774522_0 defaults mistune 0.8.4 py37he774522_0 defaults mkl 2020.0 166 defaults mkl-service 2.3.0 py37hb782905_0 defaults mkl_fft 1.0.15 py37h14836fe_0 defaults mkl_random 1.1.0 py37h675688f_0 defaults mock 4.0.1 py_0 defaults more-itertools 8.2.0 py_0 defaults mpmath 1.1.0 py37_0 defaults msgpack-python 0.6.1 py37h74a9793_1 defaults msys2-conda-epoch 20160418 1 defaults multipledispatch 0.6.0 py37_0 defaults navigator-updater 0.2.1 py37_0 defaults nbconvert 5.6.1 py37_0 defaults nbformat 5.0.4 py_0 defaults networkx 2.4 py_0 defaults nltk 3.4.5 py37_0 defaults nose 1.3.7 py37_2 defaults notebook 6.0.3 py37_0 defaults numba 0.48.0 py37h47e9c7a_0 defaults numexpr 2.7.1 py37h25d0782_0 defaults numpy 1.18.1 py37h93ca92e_0 defaults numpy-base 1.18.1 py37hc3f5095_1 defaults numpydoc 0.9.2 py_0 defaults olefile 0.46 py37_0 defaults openpyxl 3.0.3 py_0 defaults openssl 1.1.1d he774522_4 defaults packaging 20.1 py_0 defaults pandas 1.0.1 py37h47e9c7a_0 defaults pandoc 2.2.3.2 0 defaults pandocfilters 1.4.2 py37_1 defaults paramiko 2.7.1 py_0 defaults parso 0.5.2 py_0 defaults partd 1.1.0 py_0 defaults path 13.1.0 py37_0 defaults path.py 12.4.0 0 defaults pathlib2 2.3.5 py37_0 defaults pathtools 0.1.2 py_1 defaults patsy 0.5.1 py37_0 defaults pep8 1.7.1 py37_0 defaults pexpect 4.8.0 py37_0 defaults pickleshare 0.7.5 py37_0 defaults pillow 7.0.0 py37hcc1f983_0 defaults pip 20.0.2 py37_1 defaults pkginfo 1.5.0.1 py37_0 defaults pluggy 0.13.1 py37_0 defaults ply 3.11 py37_0 defaults powershell_shortcut 0.0.1 3 defaults prometheus_client 0.7.1 py_0 defaults prompt_toolkit 3.0.3 py_0 defaults psutil 5.6.7 py37he774522_0 defaults py 1.8.1 py_0 defaults py-lief 0.9.0 py37ha925a31_2 defaults pycodestyle 2.5.0 py37_0 defaults pycosat 0.6.3 py37he774522_0 defaults pycparser 2.19 py37_0 defaults pycrypto 2.6.1 py37hfa6e2cd_9 defaults pycurl 7.43.0.5 py37h7a1dbc1_0 defaults pydocstyle 4.0.1 py_0 defaults pyflakes 2.1.1 py37_0 defaults pygments 2.5.2 py_0 defaults pylint 2.4.4 py37_0 defaults pynacl 1.3.0 py37h62dcd97_0 defaults pyodbc 4.0.30 py37ha925a31_0 defaults pyopenssl 19.1.0 py37_0 defaults pyparsing 2.4.6 py_0 defaults pyqt 5.9.2 py37h6538335_2 defaults pyreadline 2.1 py37_1 defaults pyrsistent 0.15.7 py37he774522_0 defaults pysocks 1.7.1 py37_0 defaults pytables 3.6.1 py37h1da0976_0 defaults pytest 5.3.5 py37_0 defaults pytest-arraydiff 0.3 py37h39e3cac_0 defaults pytest-astropy 0.8.0 py_0 defaults pytest-astropy-header 0.1.2 py_0 defaults pytest-doctestplus 0.5.0 py_0 defaults pytest-openfiles 0.4.0 py_0 defaults pytest-remotedata 0.3.2 py37_0 defaults python 3.7.6 h60c2a47_2 defaults python-dateutil 2.8.1 py_0 defaults python-jsonrpc-server 0.3.4 py_0 defaults python-language-server 0.31.7 py37_0 defaults python-libarchive-c 2.8 py37_13 defaults pytz 2019.3 py_0 defaults pywavelets 1.1.1 py37he774522_0 defaults pywin32 227 py37he774522_1 defaults pywin32-ctypes 0.2.0 py37_1000 defaults pywinpty 0.5.7 py37_0 defaults pyyaml 5.3 py37he774522_0 defaults pyzmq 18.1.1 py37ha925a31_0 defaults qdarkstyle 2.8 py_0 defaults qt 5.9.7 vc14h73c81de_0 defaults qtawesome 0.6.1 py_0 defaults qtconsole 4.6.0 py_1 defaults qtpy 1.9.0 py_0 defaults requests 2.22.0 py37_1 defaults rope 0.16.0 py_0 defaults rtree 0.9.3 py37h21ff451_0 defaults ruamel_yaml 0.15.87 py37he774522_0 defaults scikit-image 0.16.2 py37h47e9c7a_0 defaults scikit-learn 0.22.1 py37h6288b17_0 defaults scipy 1.4.1 py37h9439919_0 defaults seaborn 0.10.0 py_0 defaults send2trash 1.5.0 py37_0 defaults setuptools 45.2.0 py37_0 defaults simplegeneric 0.8.1 py37_2 defaults singledispatch 3.4.0.3 py37_0 defaults sip 4.19.8 py37h6538335_0 defaults six 1.14.0 py37_0 defaults snappy 1.1.7 h777316e_3 defaults snowballstemmer 2.0.0 py_0 defaults sortedcollections 1.1.2 py37_0 defaults sortedcontainers 2.1.0 py37_0 defaults soupsieve 1.9.5 py37_0 defaults sphinx 2.4.0 py_0 defaults sphinxcontrib 1.0 py37_1 defaults sphinxcontrib-applehelp 1.0.1 py_0 defaults sphinxcontrib-devhelp 1.0.1 py_0 defaults sphinxcontrib-htmlhelp 1.0.2 py_0 defaults sphinxcontrib-jsmath 1.0.1 py_0 defaults sphinxcontrib-qthelp 1.0.2 py_0 defaults sphinxcontrib-serializinghtml 1.1.3 py_0 defaults sphinxcontrib-websupport 1.2.0 py_0 defaults spyder 4.0.1 py37_0 defaults spyder-kernels 1.8.1 py37_0 defaults sqlalchemy 1.3.13 py37he774522_0 defaults sqlite 3.31.1 he774522_0 defaults statsmodels 0.11.0 py37he774522_0 defaults sympy 1.5.1 py37_0 defaults tbb 2020.0 h74a9793_0 defaults tblib 1.6.0 py_0 defaults terminado 0.8.3 py37_0 defaults testpath 0.4.4 py_0 defaults tk 8.6.8 hfa6e2cd_0 defaults toolz 0.10.0 py_0 defaults tornado 6.0.3 py37he774522_3 defaults tqdm 4.42.1 py_0 defaults traitlets 4.3.3 py37_0 defaults ujson 1.35 py37hfa6e2cd_0 defaults unicodecsv 0.14.1 py37_0 defaults urllib3 1.25.8 py37_0 defaults vc 14.1 h0510ff6_4 defaults vs2015_runtime 14.16.27012 hf0eaf9b_1 defaults watchdog 0.10.2 py37_0 defaults wcwidth 0.1.8 py_0 defaults webencodings 0.5.1 py37_1 defaults werkzeug 1.0.0 py_0 defaults wheel 0.34.2 py37_0 defaults widgetsnbextension 3.5.1 py37_0 defaults win_inet_pton 1.1.0 py37_0 defaults win_unicode_console 0.5 py37_0 defaults wincertstore 0.2 py37_0 defaults winpty 0.4.3 4 defaults wrapt 1.11.2 py37he774522_0 defaults xlrd 1.2.0 py37_0 defaults xlsxwriter 1.2.7 py_0 defaults xlwings 0.17.1 py37_0 defaults xlwt 1.3.0 py37_0 defaults xmltodict 0.12.0 py_0 defaults xz 5.2.4 h2fa13f4_4 defaults yaml 0.1.7 hc54c509_2 defaults yapf 0.28.0 py_0 defaults zeromq 4.3.1 h33f27b4_3 defaults zict 1.0.0 py_0 defaults zipp 2.2.0 py_0 defaults zlib 1.2.11 h62dcd97_3 defaults zstd 1.3.7 h508b16e_0 defaults ```
telferg commented 4 years ago

I think I may have resolved the issue.

Loaded "Anaconda Prompt" as admin, and then done a conda update --all

Navigator now loads and so does Spyder. I will try to continue on with my course and see how I get on. Hopefully I do not run into other issues.