Anaconda Navigator Hangs at Loading User... on Ubuntu 23.10

[PhilipYip1988]

Checklist

• [X] I added a descriptive title
• [X] I searched for other issues and couldn't find a solution or duplication
• [X] I already searched in Google and didn't find any good information or help
• [X] I looked at the docs and didn't see anything to help

What happened?

Install Anaconda 2023-09.0 on Ubuntu 23.10 and launch Anaconda Navigator in the terminal using:

anaconda-navigator

The following error displays in the terminal:

Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
libGL error: MESA-LOADER: failed to open iris: /usr/lib/dri/iris_dri.so: cannot open shared object file: No such file or directory (search paths /usr/lib/x86_64-linux-gnu/dri:\$${ORIGIN}/dri:/usr/lib/dri, suffix _dri)
libGL error: failed to load driver: iris
libGL error: MESA-LOADER: failed to open swrast: /usr/lib/dri/swrast_dri.so: cannot open shared object file: No such file or directory (search paths /usr/lib/x86_64-linux-gnu/dri:\$${ORIGIN}/dri:/usr/lib/dri, suffix _dri)
libGL error: failed to load driver: swrast

The Anaconda splash logo displays but hangs on loading user...

A popup balloon displays above the terminal:

Anaconda Navigato...

You may choose to wait a short while for it to continue or force the app to quit entirely

Selecting Wait just brings the same popup back a couple of moments later.

Using:

conda update conda
conda update anaconda-navigator

Did not change this.

The libGL error is due to an old version of libstdcxx-ng on the main channel preinstalled with Anaconda.

libstdcxx-ng on main is 11.2.0 libstdcxx-ng on conda-forge is 13.2.0

Using:

conda install -c conda-forge libstdcxx-ng

Removes the libGl error giving only a warning in the terminal:

Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.

This has been a problem with the few previous Anaconda Linux installers on Ubuntu and this should ideally be updated.

However once again, the Anaconda splash logo displays but hangs on loading user...

And the same popup balloon displays:

Anaconda Navigato...

You may choose to wait a short while for it to continue or force the app to quit entirely

Conda info

active environment : base
    active env location : /home/philip/anaconda3
            shell level : 1
       user config file : /home/philip/.condarc
 populated config files : 
          conda version : 23.7.4
    conda-build version : 3.26.1
         python version : 3.11.5.final.0
       virtual packages : __archspec=1=x86_64
                          __glibc=2.38=0
                          __linux=6.5.0=0
                          __unix=0=0
       base environment : /home/philip/anaconda3  (writable)
      conda av data dir : /home/philip/anaconda3/etc/conda
  conda av metadata url : None
           channel URLs : https://repo.anaconda.com/pkgs/main/linux-64
                          https://repo.anaconda.com/pkgs/main/noarch
                          https://repo.anaconda.com/pkgs/r/linux-64
                          https://repo.anaconda.com/pkgs/r/noarch
          package cache : /home/philip/anaconda3/pkgs
                          /home/philip/.conda/pkgs
       envs directories : /home/philip/anaconda3/envs
                          /home/philip/.conda/envs
               platform : linux-64
             user-agent : conda/23.7.4 requests/2.31.0 CPython/3.11.5 Linux/6.5.0-5-generic ubuntu/23.10 glibc/2.38 aau/0.4.2 c/CwOaZCL_DUDLaYu77-bVxw s/nrWxw0461sDW-hAGJVhnLQ e/RuKQtqaton0-6xMD7uOYrw
                UID:GID : 1000:1000
             netrc file : None
           offline mode : False

Conda config

==> cmd_line <==
debug: False
json: False

Conda list

# packages in environment at /home/philip/anaconda3:
#
# Name                    Version                   Build  Channel
_anaconda_depends         2023.09             py311_mkl_1    defaults
_libgcc_mutex             0.1                        main    defaults
_openmp_mutex             5.1                       1_gnu    defaults
abseil-cpp                20211102.0           hd4dd3e8_0    defaults
aiobotocore               2.5.0           py311h06a4308_0    defaults
aiofiles                  22.1.0          py311h06a4308_0    defaults
aiohttp                   3.8.5           py311h5eee18b_0    defaults
aioitertools              0.7.1              pyhd3eb1b0_0    defaults
aiosignal                 1.2.0              pyhd3eb1b0_0    defaults
aiosqlite                 0.18.0          py311h06a4308_0    defaults
alabaster                 0.7.12             pyhd3eb1b0_0    defaults
anaconda-anon-usage       0.4.2           py311hfc0e8ea_0    defaults
anaconda-catalogs         0.2.0           py311h06a4308_0    defaults
anaconda-client           1.12.1          py311h06a4308_0    defaults
anaconda-cloud-auth       0.1.3           py311h06a4308_0    defaults
anaconda-navigator        2.5.0           py311h06a4308_0    defaults
anaconda-project          0.11.1          py311h06a4308_0    defaults
anyio                     3.5.0           py311h06a4308_0    defaults
aom                       3.6.0                h6a678d5_0    defaults
appdirs                   1.4.4              pyhd3eb1b0_0    defaults
argon2-cffi               21.3.0             pyhd3eb1b0_0    defaults
argon2-cffi-bindings      21.2.0          py311h5eee18b_0    defaults
arrow                     1.2.3           py311h06a4308_1    defaults
arrow-cpp                 11.0.0               h374c478_2    defaults
astroid                   2.14.2          py311h06a4308_0    defaults
astropy                   5.1             py311hbed6279_0    defaults
asttokens                 2.0.5              pyhd3eb1b0_0    defaults
async-timeout             4.0.2           py311h06a4308_0    defaults
atomicwrites              1.4.0                      py_0    defaults
attrs                     23.1.0          py311h06a4308_0    defaults
automat                   20.2.0                     py_0    defaults
autopep8                  1.6.0              pyhd3eb1b0_1    defaults
aws-c-common              0.6.8                h5eee18b_1    defaults
aws-c-event-stream        0.1.6                h6a678d5_6    defaults
aws-checksums             0.1.11               h5eee18b_2    defaults
aws-sdk-cpp               1.8.185              h721c034_1    defaults
babel                     2.11.0          py311h06a4308_0    defaults
backcall                  0.2.0              pyhd3eb1b0_0    defaults
backports                 1.1                pyhd3eb1b0_0    defaults
backports.functools_lru_cache 1.6.4              pyhd3eb1b0_0    defaults
backports.tempfile        1.0                pyhd3eb1b0_1    defaults
backports.weakref         1.0.post1                  py_1    defaults
bcrypt                    3.2.0           py311h5eee18b_1    defaults
beautifulsoup4            4.12.2          py311h06a4308_0    defaults
binaryornot               0.4.4              pyhd3eb1b0_1    defaults
black                     23.3.0          py311h06a4308_0    defaults
blas                      1.0                         mkl    defaults
bleach                    4.1.0              pyhd3eb1b0_0    defaults
blosc                     1.21.3               h6a678d5_0    defaults
bokeh                     3.2.1           py311h92b7b1e_0    defaults
boltons                   23.0.0          py311h06a4308_0    defaults
boost-cpp                 1.73.0              h7f8727e_12    defaults
botocore                  1.29.76         py311h06a4308_0    defaults
bottleneck                1.3.5           py311hbed6279_0    defaults
brotli                    1.0.9                h5eee18b_7    defaults
brotli-bin                1.0.9                h5eee18b_7    defaults
brotlipy                  0.7.0           py311h5eee18b_1002    defaults
brunsli                   0.1                  h2531618_0    defaults
bzip2                     1.0.8                h7b6447c_0    defaults
c-ares                    1.19.1               h5eee18b_0    defaults
c-blosc2                  2.8.0                h6a678d5_0    defaults
ca-certificates           2023.08.22           h06a4308_0    defaults
certifi                   2023.7.22       py311h06a4308_0    defaults
cffi                      1.15.1          py311h5eee18b_3    defaults
cfitsio                   3.470                h5893167_7    defaults
chardet                   4.0.0           py311h06a4308_1003    defaults
charls                    2.2.0                h2531618_0    defaults
charset-normalizer        2.0.4              pyhd3eb1b0_0    defaults
click                     8.0.4           py311h06a4308_0    defaults
cloudpickle               2.2.1           py311h06a4308_0    defaults
clyent                    1.2.2           py311h06a4308_1    defaults
colorama                  0.4.6           py311h06a4308_0    defaults
colorcet                  3.0.1           py311h06a4308_0    defaults
comm                      0.1.2           py311h06a4308_0    defaults
conda                     23.7.4          py311h06a4308_0    defaults
conda-build               3.26.1          py311h06a4308_0    defaults
conda-content-trust       0.2.0           py311h06a4308_0    defaults
conda-index               0.3.0           py311h06a4308_0    defaults
conda-libmamba-solver     23.7.0          py311h06a4308_0    defaults
conda-pack                0.6.0              pyhd3eb1b0_0    defaults
conda-package-handling    2.2.0           py311h06a4308_0    defaults
conda-package-streaming   0.9.0           py311h06a4308_0    defaults
conda-repo-cli            1.0.75          py311h06a4308_0    defaults
conda-token               0.4.0              pyhd3eb1b0_0    defaults
conda-verify              3.4.2                      py_1    defaults
constantly                15.1.0          py311h06a4308_0    defaults
contourpy                 1.0.5           py311hdb19cb5_0    defaults
cookiecutter              1.7.3              pyhd3eb1b0_0    defaults
cryptography              41.0.3          py311hdda0065_0    defaults
cssselect                 1.1.0              pyhd3eb1b0_0    defaults
curl                      8.2.1                hdbd6064_0    defaults
cycler                    0.11.0             pyhd3eb1b0_0    defaults
cyrus-sasl                2.1.28               h52b45da_1    defaults
cytoolz                   0.12.0          py311h5eee18b_0    defaults
daal4py                   2023.1.1        py311h4cb112f_0    defaults
dal                       2023.1.1         hdb19cb5_48679    defaults
dask                      2023.6.0        py311h06a4308_0    defaults
dask-core                 2023.6.0        py311h06a4308_0    defaults
datasets                  2.12.0          py311h06a4308_0    defaults
datashader                0.15.2          py311h06a4308_0    defaults
datashape                 0.5.4           py311h06a4308_1    defaults
dav1d                     1.2.1                h5eee18b_0    defaults
dbus                      1.13.18              hb2f20db_0    defaults
debugpy                   1.6.7           py311h6a678d5_0    defaults
decorator                 5.1.1              pyhd3eb1b0_0    defaults
defusedxml                0.7.1              pyhd3eb1b0_0    defaults
diff-match-patch          20200713           pyhd3eb1b0_0    defaults
dill                      0.3.6           py311h06a4308_0    defaults
distributed               2023.6.0        py311h06a4308_0    defaults
docstring-to-markdown     0.11            py311h06a4308_0    defaults
docutils                  0.18.1          py311h06a4308_3    defaults
entrypoints               0.4             py311h06a4308_0    defaults
et_xmlfile                1.1.0           py311h06a4308_0    defaults
executing                 0.8.3              pyhd3eb1b0_0    defaults
expat                     2.5.0                h6a678d5_0    defaults
filelock                  3.9.0           py311h06a4308_0    defaults
flake8                    6.0.0           py311h06a4308_0    defaults
flask                     2.2.2           py311h06a4308_0    defaults
fmt                       9.1.0                hdb19cb5_0    defaults
font-ttf-dejavu-sans-mono 2.37                 hd3eb1b0_0    defaults
font-ttf-inconsolata      2.001                hcb22688_0    defaults
font-ttf-source-code-pro  2.030                hd3eb1b0_0    defaults
font-ttf-ubuntu           0.83                 h8b1ccd4_0    defaults
fontconfig                2.14.1               h4c34cd2_2    defaults
fonts-anaconda            1                    h8fa9717_0    defaults
fonttools                 4.25.0             pyhd3eb1b0_0    defaults
freetype                  2.12.1               h4a9f257_0    defaults
frozenlist                1.3.3           py311h5eee18b_0    defaults
fsspec                    2023.4.0        py311h06a4308_0    defaults
future                    0.18.3          py311h06a4308_0    defaults
gensim                    4.3.0           py311hba01205_1    defaults
gflags                    2.2.2                he6710b0_0    defaults
giflib                    5.2.1                h5eee18b_3    defaults
glib                      2.69.1               he621ea3_2    defaults
glob2                     0.7                pyhd3eb1b0_0    defaults
glog                      0.5.0                h2531618_0    defaults
gmp                       6.2.1                h295c915_3    defaults
gmpy2                     2.1.2           py311hc9b5ff0_0    defaults
greenlet                  2.0.1           py311h6a678d5_0    defaults
grpc-cpp                  1.48.2               he1ff14a_1    defaults
gst-plugins-base          1.14.1               h6a678d5_1    defaults
gstreamer                 1.14.1               h5eee18b_1    defaults
h5py                      3.9.0           py311hdd6beaf_0    defaults
hdf5                      1.12.1               h2b7332f_3    defaults
heapdict                  1.0.1              pyhd3eb1b0_0    defaults
holoviews                 1.17.1          py311h06a4308_0    defaults
huggingface_hub           0.15.1          py311h06a4308_0    defaults
hvplot                    0.8.4           py311h06a4308_0    defaults
hyperlink                 21.0.0             pyhd3eb1b0_0    defaults
icu                       58.2                 he6710b0_3    defaults
idna                      3.4             py311h06a4308_0    defaults
imagecodecs               2023.1.23       py311h8105a5c_0    defaults
imageio                   2.31.4          py311h06a4308_0    defaults
imagesize                 1.4.1           py311h06a4308_0    defaults
imbalanced-learn          0.10.1          py311h06a4308_1    defaults
importlib-metadata        6.0.0           py311h06a4308_0    defaults
importlib_metadata        6.0.0                hd3eb1b0_0    defaults
incremental               21.3.0             pyhd3eb1b0_0    defaults
inflection                0.5.1           py311h06a4308_0    defaults
iniconfig                 1.1.1              pyhd3eb1b0_0    defaults
intake                    0.6.8           py311h06a4308_0    defaults
intel-openmp              2023.1.0         hdb19cb5_46305    defaults
intervaltree              3.1.0              pyhd3eb1b0_0    defaults
ipykernel                 6.25.0          py311h92b7b1e_0    defaults
ipython                   8.15.0          py311h06a4308_0    defaults
ipython_genutils          0.2.0              pyhd3eb1b0_1    defaults
ipywidgets                8.0.4           py311h06a4308_0    defaults
isort                     5.9.3              pyhd3eb1b0_0    defaults
itemadapter               0.3.0              pyhd3eb1b0_0    defaults
itemloaders               1.0.4              pyhd3eb1b0_1    defaults
itsdangerous              2.0.1              pyhd3eb1b0_0    defaults
jaraco.classes            3.2.1              pyhd3eb1b0_0    defaults
jedi                      0.18.1          py311h06a4308_1    defaults
jeepney                   0.7.1              pyhd3eb1b0_0    defaults
jellyfish                 1.0.1           py311hb02cf49_0    defaults
jinja2                    3.1.2           py311h06a4308_0    defaults
jinja2-time               0.2.0              pyhd3eb1b0_3    defaults
jmespath                  0.10.0             pyhd3eb1b0_0    defaults
joblib                    1.2.0           py311h06a4308_0    defaults
jpeg                      9e                   h5eee18b_1    defaults
jq                        1.6               h27cfd23_1000    defaults
json5                     0.9.6              pyhd3eb1b0_0    defaults
jsonpatch                 1.32               pyhd3eb1b0_0    defaults
jsonpointer               2.1                pyhd3eb1b0_0    defaults
jsonschema                4.17.3          py311h06a4308_0    defaults
jupyter                   1.0.0           py311h06a4308_8    defaults
jupyter_client            7.4.9           py311h06a4308_0    defaults
jupyter_console           6.6.3           py311h06a4308_0    defaults
jupyter_core              5.3.0           py311h06a4308_0    defaults
jupyter_events            0.6.3           py311h06a4308_0    defaults
jupyter_server            1.23.4          py311h06a4308_0    defaults
jupyter_server_fileid     0.9.0           py311h06a4308_0    defaults
jupyter_server_ydoc       0.8.0           py311h06a4308_1    defaults
jupyter_ydoc              0.2.4           py311h06a4308_0    defaults
jupyterlab                3.6.3           py311h06a4308_0    defaults
jupyterlab_pygments       0.1.2                      py_0    defaults
jupyterlab_server         2.22.0          py311h06a4308_0    defaults
jupyterlab_widgets        3.0.5           py311h06a4308_0    defaults
jxrlib                    1.1                  h7b6447c_2    defaults
kaleido-core              0.2.1                h7c8854e_0    defaults
keyring                   23.13.1         py311h06a4308_0    defaults
kiwisolver                1.4.4           py311h6a678d5_0    defaults
krb5                      1.20.1               h143b758_1    defaults
lazy-object-proxy         1.6.0           py311h5eee18b_0    defaults
lazy_loader               0.3             py311h06a4308_0    defaults
lcms2                     2.12                 h3be6417_0    defaults
ld_impl_linux-64          2.38                 h1181459_1    defaults
lerc                      3.0                  h295c915_0    defaults
libaec                    1.0.4                he6710b0_1    defaults
libarchive                3.6.2                h6ac8c49_2    defaults
libavif                   0.11.1               h5eee18b_0    defaults
libboost                  1.73.0              h28710b8_12    defaults
libbrotlicommon           1.0.9                h5eee18b_7    defaults
libbrotlidec              1.0.9                h5eee18b_7    defaults
libbrotlienc              1.0.9                h5eee18b_7    defaults
libclang                  14.0.6          default_hc6dbbc7_1    defaults
libclang13                14.0.6          default_he11475f_1    defaults
libcups                   2.4.2                h2d74bed_1    defaults
libcurl                   8.2.1                h251f7ec_0    defaults
libdeflate                1.17                 h5eee18b_1    defaults
libedit                   3.1.20221030         h5eee18b_0    defaults
libev                     4.33                 h7f8727e_1    defaults
libevent                  2.1.12               hdbd6064_1    defaults
libffi                    3.4.4                h6a678d5_0    defaults
libgcc-ng                 11.2.0               h1234567_1    defaults
libgfortran-ng            11.2.0               h00389a5_1    defaults
libgfortran5              11.2.0               h1234567_1    defaults
libgomp                   11.2.0               h1234567_1    defaults
liblief                   0.12.3               h6a678d5_0    defaults
libllvm14                 14.0.6               hdb19cb5_3    defaults
libmamba                  1.5.1                haf1ee3a_0    defaults
libmambapy                1.5.1           py311h2dafd23_0    defaults
libnghttp2                1.52.0               h2d74bed_1    defaults
libpng                    1.6.39               h5eee18b_0    defaults
libpq                     12.15                hdbd6064_1    defaults
libprotobuf               3.20.3               he621ea3_0    defaults
libsodium                 1.0.18               h7b6447c_0    defaults
libsolv                   0.7.24               he621ea3_0    defaults
libspatialindex           1.9.3                h2531618_0    defaults
libssh2                   1.10.0               hdbd6064_2    defaults
libstdcxx-ng              11.2.0               h1234567_1    defaults
libthrift                 0.15.0               h1795dd8_2    defaults
libtiff                   4.5.1                h6a678d5_0    defaults
libuuid                   1.41.5               h5eee18b_0    defaults
libwebp                   1.3.2                h11a3e52_0    defaults
libwebp-base              1.3.2                h5eee18b_0    defaults
libxcb                    1.15                 h7f8727e_0    defaults
libxkbcommon              1.0.1                h5eee18b_1    defaults
libxml2                   2.10.4               hcbfbd50_0    defaults
libxslt                   1.1.37               h2085143_0    defaults
libzopfli                 1.0.3                he6710b0_0    defaults
linkify-it-py             2.0.0           py311h06a4308_0    defaults
llvmlite                  0.40.0          py311he621ea3_0    defaults
locket                    1.0.0           py311h06a4308_0    defaults
lxml                      4.9.3           py311hdbbb534_0    defaults
lz4                       4.3.2           py311h5eee18b_0    defaults
lz4-c                     1.9.4                h6a678d5_0    defaults
lzo                       2.10                 h7b6447c_2    defaults
markdown                  3.4.1           py311h06a4308_0    defaults
markdown-it-py            2.2.0           py311h06a4308_1    defaults
markupsafe                2.1.1           py311h5eee18b_0    defaults
mathjax                   2.7.5                h06a4308_0    defaults
matplotlib                3.7.2           py311h06a4308_0    defaults
matplotlib-base           3.7.2           py311ha02d727_0    defaults
matplotlib-inline         0.1.6           py311h06a4308_0    defaults
mccabe                    0.7.0              pyhd3eb1b0_0    defaults
mdit-py-plugins           0.3.0           py311h06a4308_0    defaults
mdurl                     0.1.0           py311h06a4308_0    defaults
mistune                   0.8.4           py311h5eee18b_1000    defaults
mkl                       2023.1.0         h213fc3f_46343    defaults
mkl-service               2.4.0           py311h5eee18b_1    defaults
mkl_fft                   1.3.8           py311h5eee18b_0    defaults
mkl_random                1.2.4           py311hdb19cb5_0    defaults
more-itertools            8.12.0             pyhd3eb1b0_0    defaults
mpc                       1.1.0                h10f8cd9_1    defaults
mpfr                      4.0.2                hb69a4c5_1    defaults
mpi                       1.0                       mpich    defaults
mpich                     4.1.1                hbae89fd_0    defaults
mpmath                    1.3.0           py311h06a4308_0    defaults
msgpack-python            1.0.3           py311hdb19cb5_0    defaults
multidict                 6.0.2           py311h5eee18b_0    defaults
multipledispatch          0.6.0           py311h06a4308_0    defaults
multiprocess              0.70.14         py311h06a4308_0    defaults
munkres                   1.1.4                      py_0    defaults
mypy_extensions           1.0.0           py311h06a4308_0    defaults
mysql                     5.7.24               h721c034_2    defaults
navigator-updater         0.4.0           py311h06a4308_1    defaults
nbclassic                 0.5.5           py311h06a4308_0    defaults
nbclient                  0.5.13          py311h06a4308_0    defaults
nbconvert                 6.5.4           py311h06a4308_0    defaults
nbformat                  5.9.2           py311h06a4308_0    defaults
ncurses                   6.4                  h6a678d5_0    defaults
nest-asyncio              1.5.6           py311h06a4308_0    defaults
networkx                  3.1             py311h06a4308_0    defaults
nltk                      3.8.1           py311h06a4308_0    defaults
notebook                  6.5.4           py311h06a4308_1    defaults
notebook-shim             0.2.2           py311h06a4308_0    defaults
nspr                      4.35                 h6a678d5_0    defaults
nss                       3.89.1               h6a678d5_0    defaults
numba                     0.57.1          py311ha02d727_0    defaults
numexpr                   2.8.4           py311h65dcdc2_1    defaults
numpy                     1.24.3          py311h08b1b3b_1    defaults
numpy-base                1.24.3          py311hf175353_1    defaults
numpydoc                  1.5.0           py311h06a4308_0    defaults
oniguruma                 6.9.7.1              h27cfd23_0    defaults
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zlib-ng                   2.0.7                h5eee18b_0    defaults
zope                      1.0             py311h06a4308_1    defaults
zope.interface            5.4.0           py311h5eee18b_0    defaults
zstandard                 0.19.0          py311h5eee18b_0    defaults
zstd                      1.5.5                hc292b87_0    defaults

Additional Context

libstdcxx-ng on main is 11.2.0 and gives libGL error on Ubuntu 22.04 LTS and Ubuntu 23.04. The Anaconda Navigator still runs despite this error. Updating to 13.2.0 on conda-forge removes this error on older versions of Ubuntu.

[mahengrui1]

For 2024.02 it still has this 'loading user'

[GabdullahFarukh]

Had the same problem. But I've decided to reboot. After doing that and typing anaconda-navigator in terminal it asked to authenticate by entering the linux user password. So, authentication passed and Anaconda's "Loading user..." have changed to something like "Loading packages..." then all have became ok and Navigator have loaded.

[mahengrui1]

Had the same problem. But I've decided to reboot. After doing that and typing anaconda-navigator in terminal it asked to authenticate by entering the linux user password. So, authentication passed and Anaconda's "Loading user..." have changed to something like "Loading packages..." then all have became ok and Navigator have loaded.

Thanks! Now I see that when I run anaconda-navigator in Anaconda Powershell Prompt (anaconda3) it gives detail error info than double click the navigator shortcut

[seisowl]

reboot solved the problem. It's so strange ...