ContinuumIO / anaconda-issues

Anaconda issue tracking
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Launching Anaconda Navigator with restrictive VPN fails for api.anaconda.org 'read timed out' #13344

Open fordmaxson opened 9 months ago

fordmaxson commented 9 months ago

Checklist

What happened?

Starting Anaconda Navigator on home internet works fine. Coming to work places restrictions on url's. Launching Anaconda Navigator fails to load for HTTPSConnectionPool (host='api.anaconda.org', port=443): Read timed out

Not understanding why app fails to load when I am not concerned about pulling new packages from the internet. P.S. The Navigator Start Error popup does not allow copy paste, so have to attach pictures. conda1 conda2

Conda info

active environment : None
       user config file : C:\Users\DZF7QV\.condarc
 populated config files : C:\Users\DZF7QV\.condarc
          conda version : 23.7.4
    conda-build version : 3.26.1
         python version : 3.11.5.final.0
       virtual packages : __archspec=1=x86_64
                          __win=0=0
       base environment : C:\Users\DZF7QV\AppData\Local\anaconda3  (writable)
      conda av data dir : C:\Users\DZF7QV\AppData\Local\anaconda3\etc\conda
  conda av metadata url : None
           channel URLs : https://repo.anaconda.com/pkgs/main/win-64
                          https://repo.anaconda.com/pkgs/main/noarch
                          https://repo.anaconda.com/pkgs/r/win-64
                          https://repo.anaconda.com/pkgs/r/noarch
                          https://repo.anaconda.com/pkgs/msys2/win-64
                          https://repo.anaconda.com/pkgs/msys2/noarch
          package cache : C:\Users\DZF7QV\AppData\Local\anaconda3\pkgs
                          C:\Users\DZF7QV\.conda\pkgs
                          C:\Users\DZF7QV\AppData\Local\conda\conda\pkgs
       envs directories : C:\Users\DZF7QV\AppData\Local\anaconda3\envs
                          C:\Users\DZF7QV\.conda\envs
                          C:\Users\DZF7QV\AppData\Local\conda\conda\envs
               platform : win-64
             user-agent : conda/23.7.4 requests/2.31.0 CPython/3.11.5 Windows/10 Windows/10.0.22621 aau/0.4.2 c/CjhgkNrJw7HR73_DWiH6yg s/BDSIPGLX758KIUHN5o3nXw e/rvy6ZCEYpgpFnDME8bvo9g
          administrator : False
             netrc file : None
           offline mode : False

Conda config

channels:
  - defaults

==> cmd_line <==
debug: False
json: False

Conda list

# packages in environment at C:\Users\DZF7QV\AppData\Local\anaconda3:
#
# Name                    Version                   Build  Channel
_anaconda_depends         2023.09             py311_mkl_1    defaults
abseil-cpp                20211102.0           hd77b12b_0    defaults
aiobotocore               2.5.0           py311haa95532_0    defaults
...

not applicable I am assuming

Additional Context

No response