Navigator stuck and does not load any applications!

[rahaffmohamed]

Checklist

• [X] I added a descriptive title
• [X] I searched for other issues and couldn't find a solution or duplication
• [X] I already searched in Google and didn't find any good information or help
• [X] I looked at the docs and didn't see anything to help

What happened?

I've recently installed anaconda navigator (v1.9.7) on my Macbook (Elcapitan). The installation process was successful, however when i tried to launch the app, I'm able to connect to anaconda cloud and all but none of the apps show and the navigator as a whole is stuck and does not respond at all. I've tried every single solution I could possible come across but nothing seems to fix the issue.

Conda info

active environment : base
    active env location : /Users/mac/opt/anaconda3
            shell level : 1
       user config file : /Users/mac/.condarc
 populated config files : /Users/mac/.condarc
          conda version : 4.7.12
    conda-build version : 3.18.9
         python version : 3.7.4.final.0
       virtual packages : 
       base environment : /Users/mac/opt/anaconda3  (writable)
           channel URLs : https://repo.anaconda.com/pkgs/main/osx-64
                          https://repo.anaconda.com/pkgs/main/noarch
                          https://repo.anaconda.com/pkgs/r/osx-64
                          https://repo.anaconda.com/pkgs/r/noarch
          package cache : /Users/mac/opt/anaconda3/pkgs
                          /Users/mac/.conda/pkgs
       envs directories : /Users/mac/opt/anaconda3/envs
                          /Users/mac/.conda/envs
               platform : osx-64
             user-agent : conda/4.7.12 requests/2.22.0 CPython/3.7.4 Darwin/15.6.0 OSX/10.11.6
                UID:GID : 501:20
             netrc file : None
           offline mode : False

Conda config

==> /Users/mac/.condarc <==
ssl_verify: True

Conda list

# packages in environment at /Users/mac/opt/anaconda3:
#
# Name                    Version                   Build  Channel
_ipyw_jlab_nb_ext_conf    0.1.0            py37hecd8cb5_1    defaults
alabaster                 0.7.12                   py37_0    defaults
anaconda                  2019.10                  py37_0    defaults
anaconda-client           1.7.2                    py37_0    defaults
anaconda-navigator        1.9.7                    py37_0    defaults
anaconda-project          0.8.3                      py_0    defaults
appnope                   0.1.0                    py37_0    defaults
appscript                 1.1.0            py37h1de35cc_0    defaults
asn1crypto                1.0.1                    py37_0    defaults
astroid                   2.3.1                    py37_0    defaults
astropy                   3.2.2            py37h1de35cc_0    defaults
atomicwrites              1.3.0                    py37_1    defaults
attrs                     19.2.0                     py_0    defaults
babel                     2.7.0                      py_0    defaults
backcall                  0.1.0                    py37_0    defaults
backports                 1.0                        py_2    defaults
backports.functools_lru_cache 1.6.4              pyhd3eb1b0_0    defaults
backports.os              0.1.1                    py37_0    defaults
backports.shutil_get_terminal_size 1.0.0                    py37_2    defaults
backports.tempfile        1.0                pyhd3eb1b0_1    defaults
backports.weakref         1.0.post1                  py_1    defaults
beautifulsoup4            4.8.0                    py37_0    defaults
bitarray                  1.0.1            py37h1de35cc_0    defaults
bkcharts                  0.2                      py37_0    defaults
blas                      1.0                         mkl    defaults
bleach                    3.1.0                    py37_0    defaults
blosc                     1.16.3               hd9629dc_0    defaults
bokeh                     1.3.4                    py37_0    defaults
boto                      2.49.0                   py37_0    defaults
bottleneck                1.2.1            py37h1d22016_1    defaults
bzip2                     1.0.8                h1de35cc_0    defaults
ca-certificates           2019.8.28                     0    defaults
certifi                   2019.9.11                py37_0    defaults
cffi                      1.12.3           py37hb5b8e2f_0    defaults
chardet                   3.0.4                 py37_1003    defaults
click                     7.0                      py37_0    defaults
cloudpickle               1.2.2                      py_0    defaults
clyent                    1.2.2                    py37_1    defaults
colorama                  0.4.1                    py37_0    defaults
conda                     4.7.12                   py37_0    defaults
conda-build               3.18.9                   py37_3    defaults
conda-env                 2.6.0                         1    defaults
conda-package-handling    1.6.0            py37h1de35cc_0    defaults
conda-verify              3.4.2                      py_1    defaults
contextlib2               0.6.0                      py_0    defaults
cryptography              2.7              py37ha12b0ac_0    defaults
curl                      7.65.3               ha441bb4_0    defaults
cycler                    0.10.0                   py37_0    defaults
cython                    0.29.13          py37h0a44026_0    defaults
cytoolz                   0.10.0           py37h1de35cc_0    defaults
dask                      2.5.2                      py_0    defaults
dask-core                 2.5.2                      py_0    defaults
dbus                      1.13.6               h90a0687_0    defaults
decorator                 4.4.0                    py37_1    defaults
defusedxml                0.6.0                      py_0    defaults
distributed               2.5.2                      py_0    defaults
docutils                  0.15.2                   py37_0    defaults
entrypoints               0.3                      py37_0    defaults
et_xmlfile                1.0.1                    py37_0    defaults
expat                     2.2.6                h0a44026_0    defaults
fastcache                 1.1.0            py37h1de35cc_0    defaults
filelock                  3.0.12                     py_0    defaults
flask                     1.1.1                      py_0    defaults
freetype                  2.9.1                hb4e5f40_0    defaults
fsspec                    0.5.2                      py_0    defaults
future                    0.18.3           py37hecd8cb5_0    defaults
get_terminal_size         1.0.0                h7520d66_0    defaults
gettext                   0.19.8.1             h15daf44_3    defaults
gevent                    1.4.0            py37h1de35cc_0    defaults
glib                      2.56.2               hd9629dc_0    defaults
glob2                     0.7                        py_0    defaults
gmp                       6.1.2                hb37e062_1    defaults
gmpy2                     2.0.8            py37h6ef4df4_2    defaults
greenlet                  0.4.15           py37h1de35cc_0    defaults
h5py                      2.9.0            py37h3134771_0    defaults
hdf5                      1.10.4               hfa1e0ec_0    defaults
heapdict                  1.0.1                      py_0    defaults
html5lib                  1.0.1                    py37_0    defaults
icu                       58.2                 h4b95b61_1    defaults
idna                      2.8                      py37_0    defaults
imageio                   2.6.0                    py37_0    defaults
imagesize                 1.1.0                    py37_0    defaults
importlib_metadata        0.23                     py37_0    defaults
intel-openmp              2019.4                      233    defaults
ipykernel                 5.1.2            py37h39e3cac_0    defaults
ipython                   7.8.0            py37h39e3cac_0    defaults
ipython_genutils          0.2.0                    py37_0    defaults
ipywidgets                7.5.1                      py_0    defaults
isort                     4.3.21                   py37_0    defaults
itsdangerous              1.1.0                    py37_0    defaults
jbig                      2.1                  h4d881f8_0    defaults
jdcal                     1.4.1                      py_0    defaults
jedi                      0.15.1                   py37_0    defaults
jinja2                    2.10.3                     py_0    defaults
joblib                    0.13.2                   py37_0    defaults
jpeg                      9b                   he5867d9_2    defaults
json5                     0.8.5                      py_0    defaults
jsonschema                3.0.2                    py37_0    defaults
jupyter                   1.0.0                    py37_7    defaults
jupyter_client            5.3.3                    py37_1    defaults
jupyter_console           6.0.0                    py37_0    defaults
jupyter_core              4.5.0                      py_0    defaults
jupyterlab                1.1.4              pyhf63ae98_0    defaults
jupyterlab_server         1.0.6                      py_0    defaults
keyring                   18.0.0                   py37_0    defaults
kiwisolver                1.1.0            py37h0a44026_0    defaults
krb5                      1.16.1               hddcf347_7    defaults
lazy-object-proxy         1.4.2            py37h1de35cc_0    defaults
libarchive                3.3.3                h786848e_5    defaults
libcurl                   7.65.3               h051b688_0    defaults
libcxx                    4.0.1                hcfea43d_1    defaults
libcxxabi                 4.0.1                hcfea43d_1    defaults
libedit                   3.1.20181209         hb402a30_0    defaults
libffi                    3.2.1                h475c297_4    defaults
libgfortran               3.0.1                h93005f0_2    defaults
libiconv                  1.15                 hdd342a3_7    defaults
liblief                   0.9.0                h2a1bed3_2    defaults
libpng                    1.6.37               ha441bb4_0    defaults
libsodium                 1.0.16               h3efe00b_0    defaults
libssh2                   1.8.2                ha12b0ac_0    defaults
libtiff                   4.0.10               hcb84e12_2    defaults
libxml2                   2.9.9                hf6e021a_1    defaults
libxslt                   1.1.33               h33a18ac_0    defaults
llvm-openmp               4.0.1                hcfea43d_1    defaults
llvmlite                  0.29.0           py37h98b8051_0    defaults
locket                    0.2.0                    py37_1    defaults
lxml                      4.4.1            py37hef8c89e_0    defaults
lz4-c                     1.8.1.2              h1de35cc_0    defaults
lzo                       2.10                 h362108e_2    defaults
markupsafe                1.1.1            py37h1de35cc_0    defaults
matplotlib                3.1.1            py37h54f8f79_0    defaults
mccabe                    0.6.1                    py37_1    defaults
mistune                   0.8.4            py37h1de35cc_0    defaults
mkl                       2019.4                      233    defaults
mkl-service               2.3.0            py37hfbe908c_0    defaults
mkl_fft                   1.0.14           py37h5e564d8_0    defaults
mkl_random                1.1.0            py37ha771720_0    defaults
mock                      3.0.5                    py37_0    defaults
more-itertools            7.2.0                    py37_0    defaults
mpc                       1.1.0                h6ef4df4_1    defaults
mpfr                      4.0.1                h3018a27_3    defaults
mpmath                    1.1.0                    py37_0    defaults
msgpack-python            0.6.1            py37h04f5b5a_1    defaults
multipledispatch          0.6.0                    py37_0    defaults
navigator-updater         0.2.1                    py37_0    defaults
nbconvert                 5.6.0                    py37_1    defaults
nbformat                  4.4.0                    py37_0    defaults
ncurses                   6.1                  h0a44026_1    defaults
networkx                  2.3                        py_0    defaults
nltk                      3.4.5                    py37_0    defaults
nose                      1.3.7                    py37_2    defaults
notebook                  6.0.1                    py37_0    defaults
numba                     0.45.1           py37h6440ff4_0    defaults
numexpr                   2.7.0            py37h7413580_0    defaults
numpy                     1.17.2           py37h99e6662_0    defaults
numpy-base                1.17.2           py37h6575580_0    defaults
numpydoc                  0.9.1                      py_0    defaults
olefile                   0.46                     py37_0    defaults
openpyxl                  3.0.0                      py_0    defaults
openssl                   1.1.1d               h1de35cc_2    defaults
packaging                 19.2                       py_0    defaults
pandas                    0.25.1           py37h0a44026_0    defaults
pandoc                    2.2.3.2                       0    defaults
pandocfilters             1.4.2                    py37_1    defaults
parso                     0.5.1                      py_0    defaults
partd                     1.0.0                      py_0    defaults
path.py                   12.0.1                     py_0    defaults
pathlib2                  2.3.5                    py37_0    defaults
patsy                     0.5.1                    py37_0    defaults
pcre                      8.43                 h0a44026_0    defaults
pep8                      1.7.1                    py37_0    defaults
pexpect                   4.7.0                    py37_0    defaults
pickleshare               0.7.5                    py37_0    defaults
pillow                    6.2.0            py37hb68e598_0    defaults
pip                       19.2.3                   py37_0    defaults
pkginfo                   1.5.0.1                  py37_0    defaults
pluggy                    0.13.0                   py37_0    defaults
ply                       3.11                     py37_0    defaults
prometheus_client         0.7.1                      py_0    defaults
prompt_toolkit            2.0.10                     py_0    defaults
psutil                    5.6.3            py37h1de35cc_0    defaults
ptyprocess                0.6.0                    py37_0    defaults
py                        1.8.0                    py37_0    defaults
py-lief                   0.9.0            py37h1413db1_2    defaults
pycodestyle               2.5.0                    py37_0    defaults
pycosat                   0.6.3            py37h1de35cc_0    defaults
pycparser                 2.19                     py37_0    defaults
pycrypto                  2.6.1            py37h1de35cc_9    defaults
pycurl                    7.43.0.3         py37ha12b0ac_0    defaults
pyflakes                  2.1.1                    py37_0    defaults
pygments                  2.4.2                      py_0    defaults
pylint                    2.4.2                    py37_0    defaults
pyodbc                    4.0.27           py37h0a44026_0    defaults
pyopenssl                 19.0.0                   py37_0    defaults
pyparsing                 2.4.2                      py_0    defaults
pyqt                      5.9.2            py37h655552a_2    defaults
pyrsistent                0.15.4           py37h1de35cc_0    defaults
pysocks                   1.7.1                    py37_0    defaults
pytables                  3.5.2            py37h5bccee9_1    defaults
pytest                    5.2.1                    py37_0    defaults
pytest-arraydiff          0.3              py37h39e3cac_0    defaults
pytest-astropy            0.5.0                    py37_0    defaults
pytest-doctestplus        0.4.0                      py_0    defaults
pytest-openfiles          0.4.0                      py_0    defaults
pytest-remotedata         0.3.2                    py37_0    defaults
python                    3.7.4                h359304d_1    defaults
python-dateutil           2.8.0                    py37_0    defaults
python-libarchive-c       2.8                     py37_13    defaults
python.app                2                        py37_9    defaults
pytz                      2019.3                     py_0    defaults
pywavelets                1.0.3            py37h1d22016_1    defaults
pyyaml                    5.1.2            py37h1de35cc_0    defaults
pyzmq                     18.1.0           py37h0a44026_0    defaults
qt                        5.9.7                h468cd18_1    defaults
qtawesome                 0.6.0                      py_0    defaults
qtconsole                 4.5.5                      py_0    defaults
qtpy                      1.9.0                      py_0    defaults
readline                  7.0                  h1de35cc_5    defaults
requests                  2.22.0                   py37_0    defaults
ripgrep                   0.10.0               hc07d326_0    defaults
rope                      0.14.0                     py_0    defaults
ruamel_yaml               0.15.46          py37h1de35cc_0    defaults
scikit-image              0.15.0           py37h0a44026_0    defaults
scikit-learn              0.21.3           py37h27c97d8_0    defaults
scipy                     1.3.1            py37h1410ff5_0    defaults
seaborn                   0.9.0                    py37_0    defaults
send2trash                1.5.0                    py37_0    defaults
setuptools                41.4.0                   py37_0    defaults
simplegeneric             0.8.1                    py37_2    defaults
singledispatch            3.4.0.3                  py37_0    defaults
sip                       4.19.8           py37h0a44026_0    defaults
six                       1.12.0                   py37_0    defaults
snappy                    1.1.7                he62c110_3    defaults
snowballstemmer           2.0.0                      py_0    defaults
sortedcollections         1.1.2                    py37_0    defaults
sortedcontainers          2.1.0                    py37_0    defaults
soupsieve                 1.9.3                    py37_0    defaults
sphinx                    2.2.0                      py_0    defaults
sphinxcontrib             1.0                      py37_1    defaults
sphinxcontrib-applehelp   1.0.1                      py_0    defaults
sphinxcontrib-devhelp     1.0.1                      py_0    defaults
sphinxcontrib-htmlhelp    1.0.2                      py_0    defaults
sphinxcontrib-jsmath      1.0.1                      py_0    defaults
sphinxcontrib-qthelp      1.0.2                      py_0    defaults
sphinxcontrib-serializinghtml 1.1.3                      py_0    defaults
sphinxcontrib-websupport  1.1.2                      py_0    defaults
spyder                    3.3.6                    py37_0    defaults
spyder-kernels            0.5.2                    py37_0    defaults
sqlalchemy                1.3.9            py37h1de35cc_0    defaults
sqlite                    3.30.0               ha441bb4_0    defaults
statsmodels               0.10.1           py37h1d22016_0    defaults
sympy                     1.4                      py37_0    defaults
tbb                       2019.8               h04f5b5a_0    defaults
tblib                     1.4.0                      py_0    defaults
terminado                 0.8.2                    py37_0    defaults
testpath                  0.4.2                    py37_0    defaults
tk                        8.6.8                ha441bb4_0    defaults
toolz                     0.10.0                     py_0    defaults
tornado                   6.0.3            py37h1de35cc_0    defaults
tqdm                      4.36.1                     py_0    defaults
traitlets                 4.3.3                    py37_0    defaults
unicodecsv                0.14.1                   py37_0    defaults
unixodbc                  2.3.7                h1de35cc_0    defaults
urllib3                   1.24.2                   py37_0    defaults
wcwidth                   0.1.7                    py37_0    defaults
webencodings              0.5.1                    py37_1    defaults
werkzeug                  0.16.0                     py_0    defaults
wheel                     0.33.6                   py37_0    defaults
widgetsnbextension        3.5.1                    py37_0    defaults
wrapt                     1.11.2           py37h1de35cc_0    defaults
wurlitzer                 1.0.3                    py37_0    defaults
xlrd                      1.2.0                    py37_0    defaults
xlsxwriter                1.2.1                      py_0    defaults
xlwings                   0.15.10                  py37_0    defaults
xlwt                      1.3.0                    py37_0    defaults
xz                        5.2.4                h1de35cc_4    defaults
yaml                      0.1.7                hc338f04_2    defaults
zeromq                    4.3.1                h0a44026_3    defaults
zict                      1.0.0                      py_0    defaults
zipp                      0.6.0                      py_0    defaults
zlib                      1.2.11               h1de35cc_3    defaults
zstd                      1.3.7                h5bba6e5_0    defaults

Additional Context

No response