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Navigator Error #13436

Open hannahl37 opened 3 weeks ago

hannahl37 commented 3 weeks ago

Checklist

Impacted product

What happened?

Cannot launch navigator. Upon launching navigator, I got these errors. Navigator Error An unexpected error occurred on Navigator start-up

Report Please report this issue in the anaconda issue tracker

Main Error ('Service Unavailable: The server cannot process the request due to a high load ([GET] https://api.anaconda.org/user -> 503)', 503) Traceback Traceback (most recent call last): File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\exceptions.py", line 74, in exception_handler return_value = func(*args, **kwargs) File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\app\start.py", line 137, in start_app window = run_app(splash) File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\app\start.py", line 60, in run_app window = MainWindow(splash=splash) File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\widgets\main_window__init.py", line 228, in init self.api = AnacondaAPI() File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\api\anaconda_api.py", line 1116, in AnacondaAPI ANACONDA_API = _AnacondaAPI() File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\api\anaconda_api.py", line 70, in init self._client_api = ClientAPI(config=self.config) File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\api\client_api.py", line 645, in ClientAPI CLIENT_API = _ClientAPI(config=config) File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\api\client_api.py", line 100, in init self.reload_client() File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\anaconda_navigator\api\client_api.py", line 314, in reload_client client.user() File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\binstar_client__init__.py", line 242, in user self._check_response(res) File "C:\Users\Lambrusc\Anaconda3\lib\site-packages\binstar_client\init__.py", line 227, in _check_response raise ErrCls(msg, res.status_code) binstar_client.errors.ServerError: ('Service Unavailable: The server cannot process the request due to a high load ([GET] https://api.anaconda.org/user -> 503)', 503)

Expected behavior or outcome

Navigator should launch without an issue

Conda info

No response

Conda config

No response

Conda list

No response

Additional information

No response