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Anaconda issue tracking
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Anaconda3-5.1.0 installation fails #9369

Open ghost opened 6 years ago

ghost commented 6 years ago

Actual Behavior

The installation runs and seems to complete without error messages. I followed the instructions on Acaconda.Documentation for installing on Windows. The MD5 hash for the installation package is correct. No Anaconda shortcut is created on the desktop. If I go into the Programs menu and click on Anaconda3 and then Click on Anaconda Navigator, I first get two black screens and then a screen listing 8 applications. If instead I click on Anaconda Prompt and at the prompt type "activate," nothing happens. By the way, there are no directory names with spaces or unicode characters. I installed with virus-checkers turned off. So I have not been able to launch Anaconda.

Expected Behavior

There should have been a shortcut.

Steps to Reproduce

I uninstalled Anaconda, which I could only do by manually running uninstall-andaconda3.exe, since Anaconda is not listed in Programs and Features within Control Panel. I redownloaded the installation package and repeated the installation with the same results.

Anaconda or Miniconda version:

Anaconda 3-5.1.0

Operating System: Win7, 64 bit
conda info
conda list --show-channel-urls
# packages in environment at C:\Users\woolleyj\Anaconda3:
#
# Name                    Version                   Build  Channel
_ipyw_jlab_nb_ext_conf    0.1.0            py36he6757f0_0    defaults
alabaster                 0.7.10           py36hcd07829_0    defaults
anaconda                  5.1.0                    py36_2    defaults
anaconda-client           1.6.9                    py36_0    defaults
anaconda-navigator        1.7.0                    py36_0    defaults
anaconda-project          0.8.2            py36hfad2e28_0    defaults
asn1crypto                0.24.0                   py36_0    defaults
astroid                   1.6.1                    py36_0    defaults
astropy                   2.0.3            py36hfa6e2cd_0    defaults
attrs                     17.4.0                   py36_0    defaults
babel                     2.5.3                    py36_0    defaults
backports                 1.0              py36h81696a8_1    defaults
backports.shutil_get_terminal_size 1.0.0            py36h79ab834_2    defaults
beautifulsoup4            4.6.0            py36hd4cc5e8_1    defaults
bitarray                  0.8.1            py36hfa6e2cd_1    defaults
bkcharts                  0.2              py36h7e685f7_0    defaults
blaze                     0.11.3           py36h8a29ca5_0    defaults
bleach                    2.1.2                    py36_0    defaults
bokeh                     0.12.13          py36h047fa9f_0    defaults
boto                      2.48.0           py36h1a776d2_1    defaults
bottleneck                1.2.1            py36hd119dfa_0    defaults
bzip2                     1.0.6                hbe05fcf_4    defaults
ca-certificates           2017.08.26           h94faf87_0    defaults
certifi                   2018.1.18                py36_0    defaults
cffi                      1.11.4           py36hfa6e2cd_0    defaults
chardet                   3.0.4            py36h420ce6e_1    defaults
click                     6.7              py36hec8c647_0    defaults
cloudpickle               0.5.2                    py36_1    defaults
clyent                    1.2.2            py36hb10d595_1    defaults
colorama                  0.3.9            py36h029ae33_0    defaults
comtypes                  1.1.4                    py36_0    defaults
conda                     4.4.10                   py36_0    defaults
conda-build               3.4.1                    py36_0    defaults
conda-env                 2.6.0                h36134e3_1    defaults
conda-verify              2.0.0            py36h065de53_0    defaults
console_shortcut          0.1.1                h6bb2dd7_3    defaults
contextlib2               0.5.5            py36he5d52c0_0    defaults
cryptography              2.1.4            py36he1d7878_0    defaults
curl                      7.58.0               h7602738_0    defaults
cycler                    0.10.0           py36h009560c_0    defaults
cython                    0.27.3           py36h22f4c84_0    defaults
cytoolz                   0.9.0            py36hfa6e2cd_0    defaults
dask                      0.16.1                   py36_0    defaults
dask-core                 0.16.1                   py36_0    defaults
datashape                 0.5.4            py36h5770b85_0    defaults
decorator                 4.2.1                    py36_0    defaults
distributed               1.20.2                   py36_0    defaults
docutils                  0.14             py36h6012d8f_0    defaults
entrypoints               0.2.3            py36hfd66bb0_2    defaults
et_xmlfile                1.0.1            py36h3d2d736_0    defaults
fastcache                 1.0.2            py36hfa6e2cd_2    defaults
filelock                  2.0.13           py36h20000bf_0    defaults
flask                     0.12.2           py36h98b5e8f_0    defaults
flask-cors                3.0.3            py36h8a3855d_0    defaults
freetype                  2.8                  h51f8f2c_1    defaults
get_terminal_size         1.0.0                h38e98db_0    defaults
gevent                    1.2.2            py36h342a76c_0    defaults
glob2                     0.6              py36hdf76b57_0    defaults
greenlet                  0.4.12           py36ha00ad21_0    defaults
h5py                      2.7.1            py36he54a1c3_0    defaults
hdf5                      1.10.1               h98b8871_1    defaults
heapdict                  1.0.0                    py36_2    defaults
html5lib                  1.0.1            py36h047fa9f_0    defaults
icc_rt                    2017.0.4             h97af966_0    defaults
icu                       58.2                 ha66f8fd_1    defaults
idna                      2.6              py36h148d497_1    defaults
imageio                   2.2.0            py36had6c2d2_0    defaults
imagesize                 0.7.1            py36he29f638_0    defaults
intel-openmp              2018.0.0             hd92c6cd_8    defaults
ipykernel                 4.8.0                    py36_0    defaults
ipython                   6.2.1            py36h9cf0123_1    defaults
ipython_genutils          0.2.0            py36h3c5d0ee_0    defaults
ipywidgets                7.1.1                    py36_0    defaults
isort                     4.2.15           py36h6198cc5_0    defaults
itsdangerous              0.24             py36hb6c5a24_1    defaults
jdcal                     1.3              py36h64a5255_0    defaults
jedi                      0.11.1                   py36_0    defaults
jinja2                    2.10             py36h292fed1_0    defaults
jpeg                      9b                   hb83a4c4_2    defaults
jsonschema                2.6.0            py36h7636477_0    defaults
jupyter                   1.0.0                    py36_4    defaults
jupyter_client            5.2.2                    py36_0    defaults
jupyter_console           5.2.0            py36h6d89b47_1    defaults
jupyter_core              4.4.0            py36h56e9d50_0    defaults
jupyterlab                0.31.4                   py36_0    defaults
jupyterlab_launcher       0.10.2                   py36_0    defaults
lazy-object-proxy         1.3.1            py36hd1c21d2_0    defaults
libcurl                   7.58.0               h7602738_0    defaults
libiconv                  1.15                 h1df5818_7    defaults
libpng                    1.6.34               h79bbb47_0    defaults
libssh2                   1.8.0                hd619d38_4    defaults
libtiff                   4.0.9                h0f13578_0    defaults
libxml2                   2.9.7                h79bbb47_0    defaults
libxslt                   1.1.32               hf6f1972_0    defaults
llvmlite                  0.21.0           py36he0b0552_0    defaults
locket                    0.2.0            py36hfed976d_1    defaults
lxml                      4.1.1            py36hef2cd61_1    defaults
lzo                       2.10                 h6df0209_2    defaults
markupsafe                1.0              py36h0e26971_1    defaults
matplotlib                2.1.2            py36h016c42a_0    defaults
mccabe                    0.6.1            py36hb41005a_1    defaults
menuinst                  1.4.11           py36hfa6e2cd_0    defaults
mistune                   0.8.3                    py36_0    defaults
mkl                       2018.0.1             h2108138_4    defaults
mkl-service               1.1.2            py36h57e144c_4    defaults
mpmath                    1.0.0            py36hacc8adf_2    defaults
msgpack-python            0.5.1            py36he980bc4_0    defaults
multipledispatch          0.4.9            py36he44c36e_0    defaults
navigator-updater         0.1.0            py36h8a7b86b_0    defaults
nbconvert                 5.3.1            py36h8dc0fde_0    defaults
nbformat                  4.4.0            py36h3a5bc1b_0    defaults
networkx                  2.1                      py36_0    defaults
nltk                      3.2.5            py36h76d52bb_0    defaults
nose                      1.3.7            py36h1c3779e_2    defaults
notebook                  5.4.0                    py36_0    defaults
numba                     0.36.2          np114py36h12cb543_0    defaults
numexpr                   2.6.4            py36h30784b8_0    defaults
numpy                     1.14.0           py36h4a99626_1    defaults
numpydoc                  0.7.0            py36ha25429e_0    defaults
odo                       0.5.1            py36h7560279_0    defaults
olefile                   0.45.1                   py36_0    defaults
openpyxl                  2.4.10                   py36_0    defaults
openssl                   1.0.2n               h74b6da3_0    defaults
packaging                 16.8             py36ha0986f6_1    defaults
pandas                    0.22.0           py36h6538335_0    defaults
pandoc                    1.19.2.1             hb2460c7_1    defaults
pandocfilters             1.4.2            py36h3ef6317_1    defaults
parso                     0.1.1            py36hae3edee_0    defaults
partd                     0.3.8            py36hc8e763b_0    defaults
path.py                   10.5             py36h2b94a8f_0    defaults
pathlib2                  2.3.0            py36h7bfb78b_0    defaults
patsy                     0.5.0                    py36_0    defaults
pep8                      1.7.1                    py36_0    defaults
pickleshare               0.7.4            py36h9de030f_0    defaults
pillow                    5.0.0            py36h0738816_0    defaults
pip                       9.0.1            py36h226ae91_4    defaults
pkginfo                   1.4.1            py36hb0f9cfa_1    defaults
pluggy                    0.6.0            py36hc7daf1e_0    defaults
ply                       3.10             py36h1211beb_0    defaults
prompt_toolkit            1.0.15           py36h60b8f86_0    defaults
psutil                    5.4.3            py36hfa6e2cd_0    defaults
py                        1.5.2            py36hbcfbabc_0    defaults
pycodestyle               2.3.1            py36h7cc55cd_0    defaults
pycosat                   0.6.3            py36h413d8a4_0    defaults
pycparser                 2.18             py36hd053e01_1    defaults
pycrypto                  2.6.1            py36hfa6e2cd_7    defaults
pycurl                    7.43.0.1         py36h74b6da3_0    defaults
pyflakes                  1.6.0            py36h0b975d6_0    defaults
pygments                  2.2.0            py36hb010967_0    defaults
pylint                    1.8.2                    py36_0    defaults
pyodbc                    4.0.22           py36h6538335_0    defaults
pyopenssl                 17.5.0           py36h5b7d817_0    defaults
pyparsing                 2.2.0            py36h785a196_1    defaults
pyqt                      5.6.0            py36hb5ed885_5    defaults
pysocks                   1.6.7            py36h698d350_1    defaults
pytables                  3.4.2            py36h71138e3_2    defaults
pytest                    3.3.2                    py36_0    defaults
python                    3.6.4                h6538335_1    defaults
python-dateutil           2.6.1            py36h509ddcb_1    defaults
pytz                      2017.3           py36h1d3fa6b_0    defaults
pywavelets                0.5.2            py36hc649158_0    defaults
pywin32                   222              py36hfa6e2cd_0    defaults
pywinpty                  0.5              py36h6538335_1    defaults
pyyaml                    3.12             py36h1d1928f_1    defaults
pyzmq                     16.0.3           py36he714bf5_0    defaults
qt                        5.6.2           vc14h6f8c307_12  [vc14]  defaults
qtawesome                 0.4.4            py36h5aa48f6_0    defaults
qtconsole                 4.3.1            py36h99a29a9_0    defaults
qtpy                      1.3.1            py36hb8717c5_0    defaults
requests                  2.18.4           py36h4371aae_1    defaults
rope                      0.10.7           py36had63a69_0    defaults
ruamel_yaml               0.15.35          py36hfa6e2cd_1    defaults
scikit-image              0.13.1           py36hfa6e2cd_1    defaults
scikit-learn              0.19.1           py36h53aea1b_0    defaults
scipy                     1.0.0            py36h1260518_0    defaults
seaborn                   0.8.1            py36h9b69545_0    defaults
send2trash                1.4.2                    py36_0    defaults
setuptools                38.4.0                   py36_0    defaults
simplegeneric             0.8.1                    py36_2    defaults
singledispatch            3.4.0.3          py36h17d0c80_0    defaults
sip                       4.18.1           py36h9c25514_2    defaults
six                       1.11.0           py36h4db2310_1    defaults
snowballstemmer           1.2.1            py36h763602f_0    defaults
sortedcollections         0.5.3            py36hbefa0ab_0    defaults
sortedcontainers          1.5.9                    py36_0    defaults
sphinx                    1.6.6                    py36_0    defaults
sphinxcontrib             1.0              py36hbbac3d2_1    defaults
sphinxcontrib-websupport  1.0.1            py36hb5e5916_1    defaults
spyder                    3.2.6                    py36_0    defaults
sqlalchemy                1.2.1            py36hfa6e2cd_0    defaults
sqlite                    3.22.0               h9d3ae62_0    defaults
statsmodels               0.8.0            py36h6189b4c_0    defaults
sympy                     1.1.1            py36h96708e0_0    defaults
tblib                     1.3.2            py36h30f5020_0    defaults
terminado                 0.8.1                    py36_1    defaults
testpath                  0.3.1            py36h2698cfe_0    defaults
tk                        8.6.7                hcb92d03_3    defaults
toolz                     0.9.0                    py36_0    defaults
tornado                   4.5.3                    py36_0    defaults
traitlets                 4.3.2            py36h096827d_0    defaults
typing                    3.6.2            py36hb035bda_0    defaults
unicodecsv                0.14.1           py36h6450c06_0    defaults
urllib3                   1.22             py36h276f60a_0    defaults
vc                        14                   h0510ff6_3    defaults
vs2015_runtime            14.0.25123                    3    defaults
wcwidth                   0.1.7            py36h3d5aa90_0    defaults
webencodings              0.5.1            py36h67c50ae_1    defaults
werkzeug                  0.14.1                   py36_0    defaults
wheel                     0.30.0           py36h6c3ec14_1    defaults
widgetsnbextension        3.1.0                    py36_0    defaults
win_inet_pton             1.0.1            py36he67d7fd_1    defaults
win_unicode_console       0.5              py36hcdbd4b5_0    defaults
wincertstore              0.2              py36h7fe50ca_0    defaults
winpty                    0.4.3                         4    defaults
wrapt                     1.10.11          py36he5f5981_0    defaults
xlrd                      1.1.0            py36h1cb58dc_1    defaults
xlsxwriter                1.0.2            py36hf723b7d_0    defaults
xlwings                   0.11.5                   py36_0    defaults
xlwt                      1.3.0            py36h1a4751e_0    defaults
yaml                      0.1.7                hc54c509_2    defaults
zict                      0.1.3            py36h2d8e73e_0    defaults
zlib                      1.2.11               h8395fce_2    defaults
nehaljwani commented 6 years ago

Anaconda Navigator, I first get two black screens and then a screen listing 8 applications

So, anaconda-navigator is working.

click on Anaconda Prompt and at the prompt type "activate," nothing happens

'activate' is used to activate an environment.

You are also able to type all the conda commands. So, I am sorry, what is actually not working for you?

ghost commented 6 years ago

Thanks for this reply.

I expected that the installation would put a shortcut on my desktop that would start Acaconda Navigator and would properly set whatever paths are required, but there is no such shortcut.

I also expected that if I opened Anaconda Prompt and typed "anaconda-navigator," Anaconda Navigator would start. But nothing seems to happen. In fact, so far as I can see, Anaconda Prompt crashes.

What am I missing?

At 13.5.18 12:40, you wrote:

Anaconda Navigator, I first get two black screens and then a screen listing 8 applications So, anaconda-navigator is working.

click on Anaconda Prompt and at the prompt type "activate," nothing happens 'activate' is used to activate an environment.

You are also able to type all the conda commands. So, I am sorry, what is actually not working for you?

­ You are receiving this because you authored the thread. Reply to this email directly, https://github.com/ContinuumIO/anaconda-issues/issues/9369#issuecomment-388639778view it on GitHub, or https://github.com/notifications/unsubscribe-auth/AZ-td3bTclfzzZGZV-z_Idyk5dnD6r4sks5tyGIFgaJpZM4T8fv3mute the thread.

nehaljwani commented 6 years ago

But you said that you saw a screen listing 8 applications? Was that not in anaconda-navigator?

Do you see a traceback when you type anaconda-navigator ? Please share it.

ghost commented 6 years ago

Sorry I wasn't clear. As to your first question, I cannot reproduce that today, but I believe that in the programs menu under Start, I was clicking on Anaconda Navigator

I don't see a traceback when I type anaconda-navigator inside Anacaconda Prompt. Nothing happens. The app crashes. So I'm afraid I have nothing to share!

nehaljwani commented 6 years ago

@goanpeca Any ideas?

ghost commented 6 years ago

I tried again today from the Anaconda Prompt. I got into Anaconda Navigator. Then went back to the prompt and did two or three things, producing quite a bit of traceback, a set of screenshots of Anaconda issues.docx which is attached. I hope that from this, you can see what some of my problems have been and what I need to do about them.

mingwandroid commented 6 years ago

Please paste the traceback as text. People should not open random .docx files for security reasons.

ghost commented 6 years ago

How about a PDF of the .docx file? And for future reference, how would I save the output of an Anaconda Prompt session? Anaconda issues.pdf

mingwandroid commented 6 years ago

It's just a cmd.exe prompt, at core, no different so: https://www.howtogeek.com/howto/windows-vista/copy-to-the-clipboard-from-the-windows-command-prompt/