Navigator Error

[pakinja]

Main error

An unexpected error occurred on Navigator start-up
psutil.AccessDenied (pid=2008)

Traceback

Traceback (most recent call last):
  File "C:\ProgramData\Anaconda3\lib\site-packages\psutil\_pswindows.py", line 620, in wrapper
    return fun(self, *args, **kwargs)
  File "C:\ProgramData\Anaconda3\lib\site-packages\psutil\_pswindows.py", line 690, in cmdline
    ret = cext.proc_cmdline(self.pid)
PermissionError: [WinError 5] Acceso denegado

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\ProgramData\Anaconda3\lib\site-packages\anaconda_navigator\exceptions.py", line 75, in exception_handler
    return_value = func(*args, **kwargs)
  File "C:\ProgramData\Anaconda3\lib\site-packages\anaconda_navigator\app\start.py", line 108, in start_app
    if misc.load_pid() is None:  # A stale lock might be around
  File "C:\ProgramData\Anaconda3\lib\site-packages\anaconda_navigator\utils\misc.py", line 384, in load_pid
    cmds = process.cmdline()
  File "C:\ProgramData\Anaconda3\lib\site-packages\psutil\__init__.py", line 701, in cmdline
    return self._proc.cmdline()
  File "C:\ProgramData\Anaconda3\lib\site-packages\psutil\_pswindows.py", line 623, in wrapper
    raise AccessDenied(self.pid, self._name)
psutil.AccessDenied: psutil.AccessDenied (pid=2008)

System information

python: 3.6.1
language: es_MX
os: Windows;7;6.1.7601;AMD64;Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
version: 1.6.2
platform: win-64
qt: 5.6.2
pyqt: 5.6.0
conda: 4.3.21

[goanpeca]

Closing as duplicate of #1984

---

Please remember to update to the latest version of Navigator to include the latest fixes.

Open a terminal (on Linux or Mac) or the Anaconda Command Prompt (on windows) and type:

$ conda update conda
$ conda update anaconda-navigator
$ conda update navigator-updater

---

See Issue #1984 for more information on how to fix this.

Or you can run on the Terminal or Anaconda prompt:

anaconda-navigator --reset