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Anaconda issue tracking
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Fresh Anaconda install freezes on "Loading applications..." when launching Navigator #9864

Closed IPetrik closed 5 years ago

IPetrik commented 6 years ago

Actual Behavior

Attempting to launch Anaconda Navigator by clicking the executable or typing anaconda-navigator in the Anaconda Prompt causes launch to become unresponsive on "Loading applications..." step.

Launching from anaconda prompt gives:

> anaconda-navigator --verbose --debug

[...]

2018-08-02 15:37:58,979 - DEBUG main_window.set_busy_status:2574
conda: True, project: None

2018-08-02 15:37:58,979 - DEBUG main_window.stop_timers:2467

2018-08-02 15:37:58,979 - DEBUG main_window.set_splash:2542
message: Loading applications...

2018-08-02 15:37:58,989 - DEBUG anaconda_api.process_apps:648
prefix: C:/Continuum/anaconda3, apps: {'glueviz': {'versions': ['0.4.0', '0.5.0'
, '0.5.1', '0.5.3', '0.6.0', '0.7.0', '0.7.1', '0.7.2', '0.8.2', '0.9.1', '0.10.
4', '0.12.0', '0.12.4', '0.13.3'], 'size': {'0.12.0': 18119, '0.12.4': 18142, '0
.13.3': 18523, '0.10.4': 31106, '0.4.0': 1076025, '0.5.0': 1136052, '0.5.1': 113
7227, '0.5.3': 677753, '0.6.0': 1203326, '0.7.0': 1196997, '0.7.1': 1216967, '0.
7.2': 1217046, '0.8.2': 1295741, '0.9.1': 1366003}, 'type': {'0.12.0': 'app', '0
.12.4': 'app', '0.13.3': 'app', '0.10.4': 'app', '0.4.0': 'app', '0.5.0': 'app',
 '0.5.1': 'app', '0.5.3': 'app', '0.6.0': 'app', '0.7.0': 'app', '0.7.1': 'app',
 '0.7.2': 'app', '0.8.2': 'app', '0.9.1': 'app'}, 'app_entry': {'0.12.0': 'glue'
, '0.12.4': 'glue', '0.13.3': 'glue', '0.10.4': 'glue', '0.4.0': 'glue', '0.5.0'
: 'glue', '0.5.1': 'glue', '0.5.3': 'glue', '0.6.0': 'glue', '0.7.0': 'glue', '0
.7.1': 'glue', '0.7.2': 'glue', '0.8.2': 'glue', '0.9.1': 'glue'}, 'app_type': {
'0.12.0': 'desk', '0.12.4': 'desk', '0.13.3': 'desk', '0.10.4': 'desk', '0.4.0':
 'desk', '0.5.0': 'desk', '0.5.1': 'desk', '0.5.3': 'desk', '0.6.0': 'desk', '0.
7.0': 'desk', '0.7.1': 'desk', '0.7.2': 'desk', '0.8.2': 'desk', '0.9.1': 'desk'
}, 'home': 'http://glueviz.org/', 'license': '3-clause BSD License', 'summary':
'Multi-dimensional linked data exploration', 'latest_version': '0.9.1'}, 'jupyte
rlab': {'versions': ['0.27.0', '0.30.4', '0.30.5', '0.30.6', '0.31.0', '0.31.1',
 '0.31.2', '0.31.3', '0.31.4', '0.31.5', '0.31.6', '0.31.8', '0.31.9', '0.31.10'
, '0.31.11', '0.31.12', '0.32.0', '0.32.1'], 'size': {'0.27.0': 3327581, '0.30.4
': 7700345, '0.30.5': 7699060, '0.30.6': 7698961, '0.31.0': 3751547, '0.31.1': 9
127323, '0.31.10': 9140539, '0.31.11': 9141632, '0.31.12': 9179941, '0.31.2': 91
40007, '0.31.3': 9137098, '0.31.4': 9135665, '0.31.5': 9137118, '0.31.6': 913160
0, '0.31.8': 9133956, '0.31.9': 9135929, '0.32.0': 10468879, '0.32.1': 10560074}
, 'type': {'0.27.0': 'app', '0.30.4': 'app', '0.30.5': 'app', '0.30.6': 'app', '
0.31.0': 'app', '0.31.1': 'app', '0.31.10': 'app', '0.31.11': 'app', '0.31.12':
'app', '0.31.2': 'app', '0.31.3': 'app', '0.31.4': 'app', '0.31.5': 'app', '0.31
.6': 'app', '0.31.8': 'app', '0.31.9': 'app', '0.32.0': 'app', '0.32.1': 'app'},
 'app_entry': {'0.27.0': 'jupyter lab', '0.30.4': 'jupyter lab', '0.30.5': 'jupy
ter lab', '0.30.6': 'jupyter lab', '0.31.0': 'jupyter lab', '0.31.1': 'jupyter l
ab', '0.31.10': 'jupyter lab', '0.31.11': 'jupyter lab', '0.31.12': 'jupyter lab
', '0.31.2': 'jupyter lab', '0.31.3': 'jupyter lab', '0.31.4': 'jupyter lab', '0
.31.5': 'jupyter lab', '0.31.6': 'jupyter lab', '0.31.8': 'jupyter lab', '0.31.9
': 'jupyter lab', '0.32.0': 'jupyter lab', '0.32.1': 'jupyter lab'}, 'app_type':
 {'0.27.0': 'desk', '0.30.4': 'desk', '0.30.5': 'desk', '0.30.6': 'desk', '0.31.
0': 'desk', '0.31.1': 'desk', '0.31.10': 'desk', '0.31.11': 'desk', '0.31.12': '
desk', '0.31.2': 'desk', '0.31.3': 'desk', '0.31.4': 'desk', '0.31.5': 'desk', '
0.31.6': 'desk', '0.31.8': 'desk', '0.31.9': 'desk', '0.32.0': 'desk', '0.32.1':
 'desk'}, 'latest_version': '0.32.1'}, 'notebook': {'versions': ['4.1.0', '4.2.0
', '4.2.1', '4.2.2', '4.2.3', '4.3.0', '4.3.1', '4.4.1', '5.0.0', '5.1.0', '5.2.
0', '5.2.1', '5.2.2', '5.3.1', '5.4.0', '5.4.1', '5.5.0'], 'size': {'5.0.0': 562
4415, '5.1.0': 6894346, '5.2.0': 6905158, '5.2.1': 6906707, '5.2.2': 6905321, '5
.3.1': 6977887, '5.4.0': 6976646, '5.4.1': 6977909, '5.5.0': 7387022, '4.0.1': 4
494841, '4.0.2': 4498946, '4.0.4': 4500299, '4.0.5': 4461698, '4.0.6': 4494214,
'4.1.0': 4627919, '4.2.0': 5416815, '4.2.1': 5411903, '4.2.2': 5414620, '4.2.3':
 5454885, '4.3.0': 5641503, '4.3.1': 5504472, '4.4.1': 5673141}, 'type': {'5.0.0
': 'app', '5.1.0': 'app', '5.2.0': 'app', '5.2.1': 'app', '5.2.2': 'app', '5.3.1
': 'app', '5.4.0': 'app', '5.4.1': 'app', '5.5.0': 'app', '4.1.0': 'app', '4.2.0
': 'app', '4.2.1': 'app', '4.2.2': 'app', '4.2.3': 'app', '4.3.0': 'app', '4.3.1
': 'app', '4.4.1': 'app'}, 'app_entry': {'5.0.0': 'jupyter-notebook', '5.1.0': '
jupyter-notebook', '5.2.0': 'jupyter-notebook', '5.2.1': 'jupyter-notebook', '5.
2.2': 'jupyter-notebook', '5.3.1': 'jupyter-notebook', '5.4.0': 'jupyter-noteboo
k', '5.4.1': 'jupyter-notebook', '5.5.0': 'jupyter-notebook', '4.1.0': 'jupyter-
notebook', '4.2.0': 'jupyter-notebook', '4.2.1': 'jupyter-notebook', '4.2.2': 'j
upyter-notebook', '4.2.3': 'jupyter-notebook', '4.3.0': 'jupyter-notebook', '4.3
.1': 'jupyter-notebook', '4.4.1': 'jupyter-notebook'}, 'app_type': {'5.0.0': 'we
b', '5.1.0': 'web', '5.2.0': 'web', '5.2.1': 'web', '5.2.2': 'web', '5.3.1': 'we
b', '5.4.0': 'web', '5.4.1': 'web', '5.5.0': 'web', '4.1.0': 'web', '4.2.0': 'we
b', '4.2.1': 'web', '4.2.2': 'web', '4.2.3': 'web', '4.3.0': 'web', '4.3.1': 'we
b', '4.4.1': 'web'}, 'home': 'http://jupyter.org', 'license': 'BSD', 'summary':
'web-based notebook environment for interactive computing', 'latest_version': '5
.5.0'}, 'orange3': {'versions': ['3.4.1', '3.11.0', '3.13.0'], 'size': {'3.11.0'
: 4530269, '3.13.0': 4545436, '3.2a1': 3344490, '3.3.1': 3628921, '3.3.6': 38739
47, '3.4.1': 4593498}, 'type': {'3.11.0': 'app', '3.13.0': 'app', '3.4.1': 'app'
}, 'app_entry': {'3.11.0': 'orange-canvas', '3.13.0': 'orange-canvas', '3.4.1':
'orange-canvas'}, 'app_type': {'3.11.0': None, '3.13.0': None, '3.4.1': None}, '
home': 'http://orange.biolab.si/', 'license': 'GNU General Public License v3 or
later (GPLv3+)', 'summary': 'component-based data mining framework', 'latest_ver
sion': '3.4.1'}, 'qtconsole': {'versions': ['4.1.1', '4.2.0', '4.2.1', '4.3.0',
'4.3.1'], 'size': {'4.3.1': 201512, '4.0.0': 169810, '4.0.1': 174505, '4.1.0': 1
75129, '4.1.1': 253020, '4.2.0': 211393, '4.2.1': 217715, '4.3.0': 224772}, 'typ
e': {'4.1.1': 'app', '4.2.0': 'app', '4.2.1': 'app', '4.3.0': 'app', '4.3.1': 'a
pp'}, 'app_entry': {'4.1.1': 'jupyter-qtconsole', '4.2.0': 'jupyter-qtconsole',
'4.2.1': 'jupyter-qtconsole', '4.3.0': 'jupyter-qtconsole', '4.3.1': 'jupyter-qt
console'}, 'app_type': {'4.1.1': 'desk', '4.2.0': 'desk', '4.2.1': 'desk', '4.3.
0': 'desk', '4.3.1': 'desk'}, 'home': 'http://jupyter.org', 'license': 'Modified
 BSD License', 'summary': 'Jupyter Qt Console', 'latest_version': '4.3.1'}, 'spy
der': {'versions': ['2.3.8', '2.3.9', '3.0.0', '3.0.1', '3.0.2', '3.1.0', '3.1.2
', '3.1.3', '3.1.4', '3.2.0', '3.2.1', '3.2.2', '3.2.3', '3.2.4', '3.2.5', '3.2.
6', '3.2.7', '3.2.8'], 'size': {'3.2.3': 2603704, '3.2.4': 2753495, '3.2.5': 274
4995, '3.2.6': 2757797, '3.2.7': 2790877, '3.2.8': 2814958, '2.1.11': 2223123, '
2.1.13': 1987628, '2.2.0': 2962709, '2.2.4': 2962283, '2.2.5': 2969292, '2.3.0':
 3107835, '2.3.0rc1': 3098894, '2.3.1': 4257013, '2.3.2': 4272429, '2.3.3': 4274
990, '2.3.4': 4277813, '2.3.5.1': 4006789, '2.3.5.2': 2802946, '2.3.6': 2195158,
 '2.3.7': 1703640, '2.3.8': 2213923, '2.3.9': 2204383, '3.0.0': 3057668, '3.0.1'
: 3149929, '3.0.2': 3159960, '3.1.0': 3189822, '3.1.2': 3200740, '3.1.3': 320557
4, '3.1.4': 3295928, '3.2.0': 2585622, '3.2.1': 2585401, '3.2.2': 2601411}, 'typ
e': {'3.2.3': 'app', '3.2.4': 'app', '3.2.5': 'app', '3.2.6': 'app', '3.2.7': 'a
pp', '3.2.8': 'app', '2.3.8': 'app', '2.3.9': 'app', '3.0.0': 'app', '3.0.1': 'a
pp', '3.0.2': 'app', '3.1.0': 'app', '3.1.2': 'app', '3.1.3': 'app', '3.1.4': 'a
pp', '3.2.0': 'app', '3.2.1': 'app', '3.2.2': 'app'}, 'app_entry': {'3.2.3': 'sp
yder', '3.2.4': 'spyder', '3.2.5': 'spyder', '3.2.6': 'spyder', '3.2.7': 'spyder
', '3.2.8': 'spyder', '2.3.8': 'spyder', '2.3.9': 'spyder', '3.0.0': 'spyder', '
3.0.1': 'spyder', '3.0.2': 'spyder', '3.1.0': 'spyder', '3.1.2': 'spyder', '3.1.
3': 'spyder', '3.1.4': 'spyder', '3.2.0': 'spyder', '3.2.1': 'spyder', '3.2.2':
'spyder'}, 'app_type': {'3.2.3': 'desk', '3.2.4': 'desk', '3.2.5': 'desk', '3.2.
6': 'desk', '3.2.7': 'desk', '3.2.8': 'desk', '2.3.8': 'desk', '2.3.9': 'desk',
'3.0.0': 'desk', '3.0.1': 'desk', '3.0.2': 'desk', '3.1.0': 'desk', '3.1.2': 'de
sk', '3.1.3': 'desk', '3.1.4': 'desk', '3.2.0': 'desk', '3.2.1': 'desk', '3.2.2'
: 'desk'}, 'home': 'https://github.com/spyder-ide/spyder', 'license': 'MIT', 'su
mmary': 'Scientific PYthon Development EnviRonment', 'latest_version': '3.2.8'},
 'rstudio': {'versions': ['1.0.44', '1.0.136', '1.0.153', '1.1.383', '1.1.423'],
 'size': {'1.0.136': 52035945, '1.0.153': 52050372, '1.0.44': 70576216, '1.1.383
': 44498543, '1.1.423': 44593659}, 'type': {'1.0.136': 'app', '1.0.153': 'app',
'1.0.44': 'app', '1.1.383': 'app', '1.1.423': 'app'}, 'app_entry': {'1.0.136': '
${PREFIX}/Library/bin/rstudio.exe', '1.0.153': '${PREFIX}/Library/bin/rstudio.ex
e', '1.0.44': '${PREFIX}/Library/bin/rstudio.exe', '1.1.383': '${PREFIX}/Library
/bin/rstudio.exe', '1.1.423': '${PREFIX}/Library/bin/rstudio.exe'}, 'app_type':
{'1.0.136': 'desk', '1.0.153': 'desk', '1.0.44': 'desk', '1.1.383': 'desk', '1.1
.423': 'desk'}, 'latest_version': '1.1.423'}}

2018-08-02 15:37:58,999 - DEBUG conda_api.linked:640
C:/Continuum/anaconda3

2018-08-02 15:37:59,109 - DEBUG download_api.get_url:438
https://vscode-update.azurewebsites.net/api/update/win32-x64/stable/version

[Becomes unresponsive here]

Expected Behavior

Launching Anaconda Navigator by clicking the executable or typing anaconda-navigator in the Anaconda Prompt should start a responsive Anaconda Navigator window on first launch.

Steps to Reproduce

Install from Anaconda3-5.2.0-Windows-x86_64.exe and attempt to launch Anaconda Navigator

Anaconda or Miniconda version:
(base) C:\>conda --version
conda 4.5.4

(base) C:\>anaconda --version
anaconda Command line client (version 1.6.14)
Operating System:

Windows 7 Enterprise (Windows Version 6.1 Build 7601: Service Pack1)

Also, in case it's relevant, I'm behind a corporate firewall.

conda info

     active environment : base
    active env location : C:\Continuum\anaconda3
            shell level : 1
       user config file : C:\Users\ipetrik\.condarc
 populated config files :
          conda version : 4.5.4
    conda-build version : 3.10.5
         python version : 3.6.5.final.0
       base environment : C:\Continuum\anaconda3  (writable)
           channel URLs : https://repo.anaconda.com/pkgs/main/win-64
                          https://repo.anaconda.com/pkgs/main/noarch
                          https://repo.anaconda.com/pkgs/free/win-64
                          https://repo.anaconda.com/pkgs/free/noarch
                          https://repo.anaconda.com/pkgs/r/win-64
                          https://repo.anaconda.com/pkgs/r/noarch
                          https://repo.anaconda.com/pkgs/pro/win-64
                          https://repo.anaconda.com/pkgs/pro/noarch
                          https://repo.anaconda.com/pkgs/msys2/win-64
                          https://repo.anaconda.com/pkgs/msys2/noarch
          package cache : C:\Continuum\anaconda3\pkgs
                          C:\Users\ipetrik\AppData\Local\conda\conda\pkgs
       envs directories : C:\Continuum\anaconda3\envs
                          C:\Users\ipetrik\AppData\Local\conda\conda\envs
                          C:\Users\ipetrik\.conda\envs
               platform : win-64
             user-agent : conda/4.5.4 requests/2.18.4 CPython/3.6.5 Windows/7 Windows/6.1.7601
          administrator : False
             netrc file : None
           offline mode : False
conda list --show-channel-urls
# packages in environment at C:\Continuum\anaconda3:
#
# Name                    Version                   Build  Channel
_ipyw_jlab_nb_ext_conf    0.1.0            py36he6757f0_0    defaults
alabaster                 0.7.10           py36hcd07829_0    defaults
anaconda                  5.2.0                    py36_3    defaults
anaconda-client           1.6.14                   py36_0    defaults
anaconda-navigator        1.8.7                    py36_0    defaults
anaconda-project          0.8.2            py36hfad2e28_0    defaults
asn1crypto                0.24.0                   py36_0    defaults
astroid                   1.6.3                    py36_0    defaults
astropy                   3.0.2            py36h452e1ab_1    defaults
attrs                     18.1.0                   py36_0    defaults
babel                     2.5.3                    py36_0    defaults
backcall                  0.1.0                    py36_0    defaults
backports                 1.0              py36h81696a8_1    defaults
backports.shutil_get_terminal_size 1.0.0            py36h79ab834_2    defaults
beautifulsoup4            4.6.0            py36hd4cc5e8_1    defaults
bitarray                  0.8.1            py36hfa6e2cd_1    defaults
bkcharts                  0.2              py36h7e685f7_0    defaults
blas                      1.0                         mkl    defaults
blaze                     0.11.3           py36h8a29ca5_0    defaults
bleach                    2.1.3                    py36_0    defaults
blosc                     1.14.3               he51fdeb_0    defaults
bokeh                     0.12.16                  py36_0    defaults
boto                      2.48.0           py36h1a776d2_1    defaults
bottleneck                1.2.1            py36hd119dfa_0    defaults
bzip2                     1.0.6                hfa6e2cd_5    defaults
ca-certificates           2018.03.07                    0    defaults
certifi                   2018.4.16                py36_0    defaults
cffi                      1.11.5           py36h945400d_0    defaults
chardet                   3.0.4            py36h420ce6e_1    defaults
click                     6.7              py36hec8c647_0    defaults
cloudpickle               0.5.3                    py36_0    defaults
clyent                    1.2.2            py36hb10d595_1    defaults
colorama                  0.3.9            py36h029ae33_0    defaults
comtypes                  1.1.4                    py36_0    defaults
conda                     4.5.4                    py36_0    defaults
conda-build               3.10.5                   py36_0    defaults
conda-env                 2.6.0                h36134e3_1    defaults
conda-verify              2.0.0            py36h065de53_0    defaults
console_shortcut          0.1.1                h6bb2dd7_3    defaults
contextlib2               0.5.5            py36he5d52c0_0    defaults
cryptography              2.2.2            py36hfa6e2cd_0    defaults
curl                      7.60.0               h7602738_0    defaults
cycler                    0.10.0           py36h009560c_0    defaults
cython                    0.28.2           py36hfa6e2cd_0    defaults
cytoolz                   0.9.0.1          py36hfa6e2cd_0    defaults
dask                      0.17.5                   py36_0    defaults
dask-core                 0.17.5                   py36_0    defaults
datashape                 0.5.4            py36h5770b85_0    defaults
decorator                 4.3.0                    py36_0    defaults
distributed               1.21.8                   py36_0    defaults
docutils                  0.14             py36h6012d8f_0    defaults
entrypoints               0.2.3            py36hfd66bb0_2    defaults
et_xmlfile                1.0.1            py36h3d2d736_0    defaults
fastcache                 1.0.2            py36hfa6e2cd_2    defaults
filelock                  3.0.4                    py36_0    defaults
flask                     1.0.2                    py36_1    defaults
flask-cors                3.0.4                    py36_0    defaults
freetype                  2.8                  h51f8f2c_1    defaults
get_terminal_size         1.0.0                h38e98db_0    defaults
gevent                    1.3.0            py36hfa6e2cd_0    defaults
glob2                     0.6              py36hdf76b57_0    defaults
greenlet                  0.4.13           py36hfa6e2cd_0    defaults
h5py                      2.7.1            py36h3bdd7fb_2    defaults
hdf5                      1.10.2               hac2f561_1    defaults
heapdict                  1.0.0                    py36_2    defaults
html5lib                  1.0.1            py36h047fa9f_0    defaults
icc_rt                    2017.0.4             h97af966_0    defaults
icu                       58.2                 ha66f8fd_1    defaults
idna                      2.6              py36h148d497_1    defaults
imageio                   2.3.0                    py36_0    defaults
imagesize                 1.0.0                    py36_0    defaults
intel-openmp              2018.0.0                      8    defaults
ipykernel                 4.8.2                    py36_0    defaults
ipython                   6.4.0                    py36_0    defaults
ipython_genutils          0.2.0            py36h3c5d0ee_0    defaults
ipywidgets                7.2.1                    py36_0    defaults
isort                     4.3.4                    py36_0    defaults
itsdangerous              0.24             py36hb6c5a24_1    defaults
jdcal                     1.4                      py36_0    defaults
jedi                      0.12.0                   py36_1    defaults
jinja2                    2.10             py36h292fed1_0    defaults
jpeg                      9b                   hb83a4c4_2    defaults
jsonschema                2.6.0            py36h7636477_0    defaults
jupyter                   1.0.0                    py36_4    defaults
jupyter_client            5.2.3                    py36_0    defaults
jupyter_console           5.2.0            py36h6d89b47_1    defaults
jupyter_core              4.4.0            py36h56e9d50_0    defaults
jupyterlab                0.32.1                   py36_0    defaults
jupyterlab_launcher       0.10.5                   py36_0    defaults
kiwisolver                1.0.1            py36h12c3424_0    defaults
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goanpeca commented 6 years ago

@IPetrik are you behind a proxy or firewall?

IPetrik commented 6 years ago

@goanpeca Yes, I am behind a firewall.

mkoohafkan commented 6 years ago

any updates? I am behind a firewall and facing the same issue. I followed these instructions for telling Anaconda to use my orgainzation's self-signed certificates but it did not resolve the issue.

goanpeca commented 6 years ago

Please take a look at https://docs.anaconda.com/anaconda/navigator/overview/#online-and-offline-modes

the following URLs need to be available on the network

mkoohafkan commented 6 years ago

All except the Google Public DNS are accessible from my organization's network. I saw in the documentation you linked to that

If Navigator detects that internet access is not available, it automatically enables offline mode

I disabled my network adapter and Anaconda Navigator was able to start.

This does not seem like intended behavior though. Wouldn't it make more sense for Navigator to timeout and start in offline mode, rather than hang indefinitely?

Also note that I am able to update Anaconda and install packages after adding my organization's certificate to my cert bundle, so I don't really understand why Navigator is still having issues.

goanpeca commented 6 years ago

Wouldn't it make more sense for Navigator to timeout and start in offline mode, rather than hang indefinitely?

It should not hang.

Version 1.9.2 should correct this

IPetrik commented 5 years ago

Thank you for the updates and the upcoming fix.

jaredcouncil commented 5 years ago

Anyone have any suggestions? When I launch Anaconda Navigator from the Anaconda prompt, it gets stuck on "loading applications phase", and the following appears in the prompt.

` (base) C:\Users\jared> anaconda-navigator 2018-11-01 22:10:14,532 - ERROR download_api._get_url:417 Expecting value: line 1 column 1 (char 0)

Traceback (most recent call last): File "C:\Users\jared\Anaconda3\lib\site-packages\anaconda_navigator\widgets\main_window.py", line 499, in setup self.post_setup(conda_data=conda_data) File "C:\Users\jared\Anaconda3\lib\site-packages\anaconda_navigator\widgets\main_window.py", line 536, in post_setup self.tab_home.setup(conda_data) File "C:\Users\jared\Anaconda3\lib\site-packages\anaconda_navigator\widgets\tabs\home.py", line 169, in setup self.set_applications(applications, packages) File "C:\Users\jared\Anaconda3\lib\site-packages\anaconda_navigator\widgets\tabs\home.py", line 204, in set_applications apps = self.api.process_apps(applications, prefix=self.current_prefix) File "C:\Users\jared\Anaconda3\lib\site-packages\anaconda_navigator\api\anaconda_api.py", line 903, in process_apps versions=[vsdata.get('productVersion')], AttributeError: 'str' object has no attribute 'get'`

goanpeca commented 5 years ago

@jaredcouncil thanks for reporting, looking into the issuo now

jaredcouncil commented 5 years ago

@goanpeca Thank you. I'm not having that issue anymore, but I'm not sure what solved it ...

martinkarg commented 5 years ago

I'm having the same issue. Running anaconda-navigator with verbose/debug, it hangs up in:

2018-11-27 16:39:45,543 - DEBUG conda_api.linked:640
C:/ProgramData/Anaconda2

2018-11-27 16:39:45,664 - DEBUG download_api.get_url:438
https://vscode-update.azurewebsites.net/api/update/win32-x64/stable/version

I'm behind a firewall but I guess it should go to offline mode automatically?

limkin092 commented 5 years ago

I found an solution for freezing at "Loading applications". Try change the file at anaconda3\Lib\site-packages\anaconda_navigator\api\conda_api.py at line 1364 from data = yaml.load(f) to data = yaml.safeload(f)

samufi commented 5 years ago

The solution by @limkin092 worked for me as well. However, I suppose that the issue may have been caused by other problems. After the proposed change, starting the navigator gives me the following errors on the console:

2019-04-16 16:11:19,833 - ERROR download_api._get_url:416
'_DownloadAPI' object has no attribute 'proxy_servers'

2019-04-16 16:11:22,123 - ERROR download_api._download:229
'_DownloadAPI' object has no attribute 'proxy_servers'

2019-04-16 16:11:22,123 - ERROR download_api._download:234
Invalid url https://www.anaconda.com/api/events

2019-04-16 16:11:22,426 - ERROR download_api._download:229
'_DownloadAPI' object has no attribute 'proxy_servers'

2019-04-16 16:11:22,428 - ERROR download_api._download:234
Invalid url https://www.anaconda.com/api/videos

2019-04-16 16:11:22,771 - ERROR download_api._download:229
'_DownloadAPI' object has no attribute 'proxy_servers'

2019-04-16 16:11:22,771 - ERROR download_api._download:234
Invalid url https://www.anaconda.com/api/webinars

Is this related to the problem? If so, do these information help to fix it? Otherwise, it would be great if the solution by @limkin092 could be included in the next release.

bronsonelliott commented 5 years ago

I'm getting the same error as @samufi. I also did the workaround and I was able to finally get to navigator but I suspect there are other issues afoot.

jmohin commented 4 years ago

This is still an issue in version 2019.07, fresh install behind a corporate proxy+firewall. Changing the yaml.load to yaml.safeload works, but editing source code is ideal for my environment & deploy scenarios.

ariesandes commented 4 years ago

Well. I am a mac user. Anaconda and other Coda commands hangs too until ... I found my security network monitor (Little Snitch, Hands Off!, etc) block conda and anaconda. Solution: I stop those monitor and Anaconda-Navigator and Coda works fine! Then I stop Anaconda, run those monitor again, run again Anaconda-Navigator and set up the permissions on my security network monitor (for python 2.7 or 3.7). From then all is ok. No more hangs.

verifiedfeeder commented 4 years ago

I found an solution for freezing at "Loading applications". Try change the file at anaconda3\Lib\site-packages\anaconda_navigator\api\conda_api.py at line 1364 from data = yaml.load(f) to data = yaml.safeload(f)

This is line 1391 in version 2020.02 and the line reads data = yaml.full_load(f). Changing it to data = yaml.safeload(f) has worked for me. Mentioning this for new version users.

abhishek-987 commented 4 years ago

It occur when there is an old version of anaconda navigator is installed. Check if there is new version of anaconda navigator is available. Try command :
conda deactivate conda update anaconda-navigator

f-baskaya commented 9 months ago

I have the same problem when I open the app after installing it. It may not work for everyone, but it worked when I disconnected from the internet and ran it as administrator.