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ConvergenceUS / Convergence-Music-Project

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Enable re-order option in the system when a transaction was failed!! #233

Open bikash02 opened 7 years ago

bikash02 commented 7 years ago

@creating-bubai @debajyotiGuha Please make a way in the system that a customer can retry the order if the transaction was failed.

creating-bubai commented 7 years ago

Customer can re order his payment at my order page pending order section and payment failure page. Please check this section at test server @bikash02 @debdiproy @amyolrick .

Link: http://cleonix.biz/convergencemp/my-order.php

bikash02 commented 7 years ago

@camerontrimble @BryanCMP @amyolrick @debdiproy Waiting for your approval to push it live server.

camerontrimble commented 7 years ago

@rikalively Is this one good to go?

rikalively commented 7 years ago

Just tested this, it doesn't save your cart or give you a retry option if the payment fails.

bikash02 commented 7 years ago

We have tested and saved the cart data after logout the session. http://cleonix.biz/convergencemp/product-listing.php

Please try to follow the below steps. 1.Login into the system. 2.Select the product and click on "add to cart".

  1. Logout your account and login again. 4.Then click on cart you will get that product you added to cart before.

Let me know if you have any difficulties or send me your account info so that we'll test it by ourself.

rikalively commented 7 years ago

It does save your cart after logging back in again. However, if you check out and the payment fails (typed in wrong credit card number or zip code...etc.), it does not save your cart.

bikash02 commented 7 years ago

If the payment failed due to some wrong card information then you have to go to my account page 1.Click on "My Orders" then "Pending Orders" tabs 2.Click on the "RE ORDER" button.

We can't save anyone card details into the system.So you have to enter all the card information again to complete the transaction.

Please confirm what you want in that case.

rikalively commented 7 years ago

The site doesn't need to save the card details. But usually when someone checks out on an online shop and they make a mistake (incorrect card details), the cart doesn't delete itself. It just asks you to re-enter card details. Entering the card details again isn't a big deal - it's just frustrating to lose the stuff in your cart.

If the system can save the cart, it would be easier because I don't think most people would go looking for a "pending orders" page.

bikash02 commented 7 years ago

We have updated the code.Please check once and let me know if it was okay or not. If the transaction was failed then you'll be redirected to failure page and there you'll get the re-pay button.Now you don't go to pending orders page.

Waiting for your feedback.

rikalively commented 7 years ago

Well now it's letting me purchase music for free. I didn't enter any credit card information and this is the message I got. I did it again just to make sure I hadn't made a mistake. This needs to be fixed as soon as possible.

screen shot 2017-02-24 at 5 30 36 pm screen shot 2017-02-24 at 5 33 39 pm
debdiproy commented 7 years ago

@rikalively Can you let me know which browser you have tested this with as I have tried using chrome and firefox and it is not letting me go without entering card details convergence music project

rikalively commented 7 years ago

@debdiproy Safari

bikash02 commented 7 years ago

Please tell me where you're testing in development or production server?

rikalively commented 7 years ago

I'm testing on the live website. I made a new account as if I were a new user and it let me access the music. I just tried it again and was able to access the music without purchasing it.

screen shot 2017-03-03 at 12 46 24 pm
bikash02 commented 7 years ago

We have updated the code and resolved the issue.Please check from your end in the live server. http://convergencemp.com/

rikalively commented 7 years ago

Working now.