Login failed, axios error

[LaserLV52]

I have installed eWeLink Smart Home with version: 1.2.6 successfully. Also, i can open to the web ui of eWeLink Smart Home. But, when i want to sign in my account, it shows "Login failed, axios error". What is that mean? How can i solve it? Thanks!

[niezw]

When the network fluctuates, the server will not be accessible; if a similar situation occurs, it is recommended that you provide the log of addon.

If you have any more questions, please reopen this issues. Thank you for your reply.

[vmassahi]

I have the same issue. I can easily log into my account on anroid app and also web. but keep getting this error on HA. it is worth to be mentioned that on the configuration tab there is no box to enter auth token (just the network port). is it related?

here is the log on ewelink addon: _maxListeners: undefined, _options: { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v2/user/login', method: 'POST', headers: [Object], agent: undefined, agents: [Object], auth: undefined, hostname: 'as-apia.coolkit.cc', port: null, nativeProtocols: [Object], pathname: '/v2/user/login' }, _ended: false, _ending: true, _redirectCount: 0, _redirects: [], _requestBodyLength: 92, _requestBodyBuffers: [ [Object] ], _onNativeResponse: [Function (anonymous)], _currentRequest: ClientRequest { _events: [Object: null prototype], _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: true, chunkedEncoding: false, shouldKeepAlive: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: true, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, _contentLength: null, _hasBody: true, _trailer: '', finished: false, _headerSent: true, socket: [TLSSocket], _header: 'POST /v2/user/login HTTP/1.1\r\n' + 'Accept: application/json, text/plain, /\r\n' + 'Content-Type: application/json\r\n' + 'X-CK-Nonce: K1pdDJvq\r\n' + 'X-CK-Appid: 4s1FXKC9FaGfoqXhmXSJneb3qcm1gOak\r\n' + 'Authorization: Sign LP4PLS5ygWY2pNqcvcSsB1NH/o5dSrEmT/zPmXrLKe8=\r\n' + 'User-Agent: axios/0.21.4\r\n' + 'Content-Length: 92\r\n' + 'Host: as-apia.coolkit.cc\r\n' + 'Connection: close\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: noopPendingOutput], agent: [Agent], socketPath: undefined, method: 'POST', maxHeaderSize: undefined, insecureHTTPParser: undefined, path: '/v2/user/login', _ended: false, res: null, aborted: false, timeoutCb: null, upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'as-apia.coolkit.cc', protocol: 'https:', _redirectable: [Circular *1],

  [Symbol(kNeedDrain)]: false,
  [Symbol(corked)]: 0,
  [Symbol(kOutHeaders)]: [Object: null prototype]
},
_currentUrl: 'https://as-apia.coolkit.cc/v2/user/login',
_timeout: null,
[Symbol(kCapture)]: false

}, response: undefined, isAxiosError: true, toJSON: [Function: toJSON] } 2023-09-15T12:02:12.422Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:02:12.467Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:02:12.467Z [ERROR] getDataSync: diy.json -> no data 2023-09-15T12:02:34.093Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:04:34.099Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:06:34.107Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:08:34.112Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:10:34.118Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:12:11.170Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:12:11.189Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:12:11.190Z [ERROR] getDataSync: diy.json -> no data

[LaserLV52]

I have the same issue. I can easily log into my account on anroid app and also web. but keep getting this error on HA. it is worth to be mentioned that on the configuration tab there is no box to enter auth token (just the network port). is it related?

here is the log on ewelink addon: _maxListeners: undefined, _options: { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v2/user/login', method: 'POST', headers: [Object], agent: undefined, agents: [Object], auth: undefined, hostname: 'as-apia.coolkit.cc', port: null, nativeProtocols: [Object], pathname: '/v2/user/login' }, _ended: false, _ending: true, _redirectCount: 0, _redirects: [], _requestBodyLength: 92, _requestBodyBuffers: [ [Object] ], _onNativeResponse: [Function (anonymous)], _currentRequest: ClientRequest { _events: [Object: null prototype], _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: true, chunkedEncoding: false, shouldKeepAlive: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: true, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, _contentLength: null, _hasBody: true, _trailer: '', finished: false, _headerSent: true, socket: [TLSSocket], header: 'POST /v2/user/login HTTP/1.1\r\n' + 'Accept: application/json, text/plain, /_\r\n' + 'Content-Type: application/json\r\n' + 'X-CK-Nonce: K1pdDJvq\r\n' + 'X-CK-Appid: 4s1FXKC9FaGfoqXhmXSJneb3qcm1gOak\r\n' + 'Authorization: Sign LP4PLS5ygWY2pNqcvcSsB1NH/o5dSrEmT/zPmXrLKe8=\r\n' + 'User-Agent: axios/0.21.4\r\n' + 'Content-Length: 92\r\n' + 'Host: as-apia.coolkit.cc\r\n' + 'Connection: close\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: noopPendingOutput], agent: [Agent], socketPath: undefined, method: 'POST', maxHeaderSize: undefined, insecureHTTPParser: undefined, path: '/v2/user/login', _ended: false, res: null, aborted: false, timeoutCb: null, upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'as-apia.coolkit.cc', protocol: 'https:', _redirectable: [Circular *1], [Symbol(kCapture)]: false, [Symbol(kNeedDrain)]: false, [Symbol(corked)]: 0, [Symbol(kOutHeaders)]: [Object: null prototype] }, _currentUrl: 'https://as-apia.coolkit.cc/v2/user/login', _timeout: null, [Symbol(kCapture)]: false }, response: undefined, isAxiosError: true, toJSON: [Function: toJSON] } 2023-09-15T12:02:12.422Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:02:12.467Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:02:12.467Z [ERROR] getDataSync: diy.json -> no data 2023-09-15T12:02:34.093Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:04:34.099Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:06:34.107Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:08:34.112Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:10:34.118Z [INFO] HA-WS heart beat result: "pong" 2023-09-15T12:12:11.170Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:12:11.189Z [ERROR] getDataSync: user.json -> no data 2023-09-15T12:12:11.190Z [ERROR] getDataSync: diy.json -> no data

I'm not really sure. I need to enter my account and password when I log in. Finally, my problem was solved by adding the country code in front of the account phone number.

[vmassahi]

Thanks for the reply. I eneded up creating another account with a different country code. and it somehome fixed the problem.