Feedback - Cannot read property 'fnSettings' of undefined

[Acolyte]

Screenshots (if appropriate):

Steps to Reproduce (for bugs)

1. Log into Countly
2. Visit Feedback page
3. Click on Ratings list

Your Environment

• Ubuntu 20.04
• Countly 20.11.1

Issue log (from Chrome console)

countly.vyyer.id-1618339948109.log

[frknbasaran]

Hello @Acolyte,

Thanks for the information that you provided. I just created a clean Countly Community (20.11.1) instance on an Ubuntu 20.04 server to reproduce your case, but I couldn't reproduce this problem. Could you provide more information, please?

• What is your app type? Mobile, desktop, or web?
• Did you run the data-populator plugin? If yes, which populator template did you use?
• Did you disable production mode from the configurations menu?

• Did you face a similar error on any other page/view?

  I'll try to help you after you provide answers to the above questions.

[Acolyte]

Hello @frknbasaran, We've set up a mobile application and haven't used data populator, having mobile app plugged in right after the setup. The production mode is enabled. Currently it's the only page we've encountered this issue - the concern that was raised by mobile developer is that he sent a value of 0. I can supply feedback BSON backup if necessary - yesterday we upgraded to 20.11.1 in hope that it might solve the issue.

[frknbasaran]

Hello again,

Thanks for the answers that you provided. Could you please clarify what is mobile developer's concern exactly?

Does your mobile developer think the app sent incorrect data to the server via SDK? If your data isn't sensitive, it would be great if you can share the BSON backup of the feedbackAPPID collection from countly database.

Let's assume your app_id is 6076bef5f4049dacf0181295, then the feedback collection name is feedback6076bef5f4049dacf0181295.

You can find your app_id by following these steps:

• Click the gear icon on the top right corner of the screen and access to management menu.
• Click the Applications menu item.
• You can find the App ID value by clicking related app from the app list at the left

[Acolyte]

Hi @frknbasaran, yes, his concern was that he send value of 0 for feedback.

Please find an archive with feedback data (and metadata) attached

feedback.tar.gz

[frknbasaran]

Hello @Acolyte,

Sorry for the late response. I used the dump to try to reproduce your issue but couldn't reproduce it. I need more information to understand the problem. If the problem still exists, is it possible to create a test member for me in your instance?

Here is what you should do if it's possible:

• Create a new test application that doesn't contain any sensitive data.
• Be sure to this problem is reproducible in this app
• Create a user that only can access your test application
• And send it credentials to my mail address

If it's possible, here is my email address: fb@count.ly

[Vlad-M-1]

@frknbasaran, Here is the Android code which broke ratings page on the newly deployed Countly:

    Countly
        .sharedInstance()
        ?.ratings()
        ?.recordManualRating(
            BuildConfig.COUNTLY_WIDGET,
            rating,
            "",
            wholeMessage,
            false
        )

• BuildConfig.COUNTLY_WIDGET contained widget ID. • wholeMessage was "Test 0 " + some info about the device. • rating was 0 (which was intended as a way to send only the text feedback).

[ar2rsawseen]

This was on old ui, we have new rewritten frontend now, so most probably this issue should not exist, but if you still encounter it, feel free to reopen :)