Create an appointment, then in the email you receive, click on the link to edit.
Click on the cancel appointment button - You will get a Reason Frame popup. Hit cancel to exit the reason frame without cancelling the appointment - THIS WORKS
Now do the same, but instead, click on the Edit/Modify button where you end up with the Cancel Appointment button in the top right of the screen. Click cancel here and it cancels without prompting for a reason. - THIS FAILS because it does not prompt for a reason.
Create an appointment, then in the email you receive, click on the link to edit.
Click on the cancel appointment button - You will get a Reason Frame popup. Hit cancel to exit the reason frame without cancelling the appointment - THIS WORKS
Now do the same, but instead, click on the Edit/Modify button where you end up with the Cancel Appointment button in the top right of the screen. Click cancel here and it cancels without prompting for a reason. - THIS FAILS because it does not prompt for a reason.