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CrealityOfficial / CrealityPrint

GNU General Public License v3.0
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Creality Print 4.3.8 keeps crashing. #44

Open AndyShap2020 opened 6 months ago

AndyShap2020 commented 6 months ago

I've used 4.3.7 with no issues since I installed it. You fixed an issue with 4.3.7 in 4.3.8, so I installed right away. It keeps crashing (specifically locking up) every time I use it. This can happen as soon as 5 minutes after I open it. It is completely unresponsive. The only way to fix it is to end task.

hemiao2023 commented 6 months ago

Where did you download the installation package from? the github version we upgrade the QT version to 5.15.2, I'm not sure if it will cause any problems. Official website installation package use the QT 5.13, you can try it. https://file2-cdn.creality.com/file/f0606a25bbbd76e6032f4c349a0f61d3/Creality_Print-v4.3.8.6984-win64-Release.exe

AndyShap2020 commented 6 months ago

Right from this page. I'll try the link you gave me. I just tried and it says I do not have access to that page. :-(

hemiao2023 commented 6 months ago

Right from this page. I'll try the link you gave me. I just tried and it says I do not have access to that page. :-(

https://www.creality.com/pages/download-software?spm=..index.header_1.1

AndyShap2020 commented 6 months ago

It looks like I have version 6986 form the GitHub page. I'll try 6984 from the link you just sent me. Thank you.

AndyShap2020 commented 6 months ago

It looks like moving to 6984 fixed the issue! Thank you!