gigabit101
commented
10 months ago closing due to inactivity
Closed TheTwistyTie closed 10 months ago
gigabit101
commented
10 months ago closing due to inactivity
Is your feature request related to a problem? Please describe.
I was recently banned for something really dumb. This post is not about asking for an appeal, but is directly related. I submitted a ban appeal on the website, as directed, and the button updated to say I had submitted it, I went to check my email to make sure it was received and there was no email. I refreshed the appeal page and the button reverted to say “submit appeal”. So I typed out the appeal request again and submitted it. This time I know it went through, because I’m unable to submit another one within 14 days, but I still haven’t received an email about it. It would be really helpful to receive a confirmation email, saying the appeal was received, as well as an estimate on the turn around time on the appeal.
Describe the solution you'd like
Send email notifications when account actions take place, such as a ban or a ban appeal. I’m not sure if you already have email notifications for when a user subscribes to your service, but you should add that as well if you haven’t.
Describe alternatives you've considered
Keep a copy of the ban appeal displayed under the ban notice on the website, make sure the submit button displays the correct text to avoid confusion (say submitted or remove it while an appeal is in progress). Say literally anywhere how long it typically takes to process a ban appeal.
Additional context
From the research I’ve been doing about your service over the last few days trying to get unbanned, it seems like there is a high rate of people being instant banned over small infractions. For an example, I was banned for saying “JESUS”. That’s not even a typical swear word. In a post I saw on Reddit someone was banned for saying scrap, and in another someone was banned for misspelling “its” as “tits”. A great option would have been to censor the offending word and warn the user. That would prevent issues like this from occurring in the first place, lighten the load on the moderators who handle the ban appeals, and just makes common sense.