Forced Phone Training

[arroyoDev]

doing it the right way, all agents must pass the training. so do the following:

1. if you have not done any one of the required training modules, then you are prompted to go do the training first.
   • [ ] yellow button says "start training"
   • [ ] Start training button launches the training module
   • [ ] Any undone training says "Start" and is red.
   • [ ] All completed trainings say "Review" and are yellow
   • [ ] These buttons should be consistent on the main dashboard page and the big training pop up screen.

• [ ] once all trainings are completed, your magic yellow button will now say "Start taking calls"

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